Hello,
My partners PC recently started becoming slower and slower, he's had this issue before and I ran the Windows Repair disk to fix all previous problems. It's been about a year and a half since and the same problems are occurring. I noticed error logs reporting that there were bad blocks on his HDD.
Everything became unresponsive regularly for a couple of seconds and then resumes as normal (for example typing in a Word document would freeze and then resume.) So I ran Chkdsk after a reboot and I saw it reporting errors for Explorer.exe and a MSconfig file. The Chkdsk completed and since then have had no reports of bad blocks or freezing problems (computer is running at normal speed again.)
Now I am trying to run Windows Update and getting the error "Cannot check for updates as service is not running", I tried the Microsoft Troubleshooter and it stated that it could not fix an error "0x80080005". Other issues were resolved but I'm still unable to update. I tried Googling solutions and none seem to be working. I ran sfc /scannow and saw that it was unable to fix some issues. From what I can see, it is still having issues with Explorer.exe and Microsoft Windows Installer. I have included a small extract from the end of the CBS log and I'm hoping someone may be able to tell me what is going on and how I can fix these issues as I assume they'll just cause more problems over time as well as not being able to Check for Updates*.
*edit I have since found how to get Windows Update to work, for some bizarre reason I have to turn off Windows Updates and it seemed to download. I had 18 important updates to install...
POQ 158 ends.
2018-05-22 10:19:12, Info CSI 0000038c [SR] Verify complete
2018-05-22 10:19:12, Info CSI 0000038d [SR] Repairing 2 components
2018-05-22 10:19:12, Info CSI 0000038e [SR] Beginning Verify and Repair transaction
2018-05-22 10:19:12, Info CSI 0000038f Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.23537_none_b0517adca98752cc\explorer.exe do not match actual file [l:24{12}]"explorer.exe" :
Found: {l:32 b:MYA+B8scqJhGfze+Y7Cx7qMIQdzo1ptjXtIZsBIetQY=} Expected: {l:32 b:1bxQQncXK+XFS2CtXBMgncH3KRMd7whN4+yMcuVMWO8=}
2018-05-22 10:19:12, Info CSI 00000390 [SR] Cannot repair member file [l:24{12}]"explorer.exe" of Microsoft-Windows-explorer, Version = 6.1.7601.23537, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2018-05-22 10:19:12, Info CSI 00000391 Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.23593_none_6c271b9817e4a753\msi.dll do not match actual file [l:14{7}]"msi.dll" :
Found: {l:32 b:uPeRhQmdegNjGKJNe0uc49CoISvwDNXtAJ+WlqrZU5c=} Expected: {l:32 b:9zPnwRCsKIuvJd1J13nFCOOuIr+v4s4bM8+w5TavLGE=}
2018-05-22 10:19:12, Info CSI 00000392 [SR] Cannot repair member file [l:14{7}]"msi.dll" of Microsoft-Windows-Installer-Engine, Version = 6.1.7601.23593, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2018-05-22 10:19:12, Info CSI 00000393 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.23537_none_b0517adca98752cc\explorer.exe do not match actual file [l:24{12}]"explorer.exe" :
Found: {l:32 b:MYA+B8scqJhGfze+Y7Cx7qMIQdzo1ptjXtIZsBIetQY=} Expected: {l:32 b:1bxQQncXK+XFS2CtXBMgncH3KRMd7whN4+yMcuVMWO8=}
2018-05-22 10:19:12, Info CSI 00000394 [SR] Cannot repair member file [l:24{12}]"explorer.exe" of Microsoft-Windows-explorer, Version = 6.1.7601.23537, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2018-05-22 10:19:12, Info CSI 00000395 [SR] This component was referenced by [l:158{79}]"Package_40_for_KB3184143~31bf3856ad364e35~amd64~~6.1.1.4.3184143-41_neutral_LDR"
2018-05-22 10:19:12, Info CSI 00000396 Hashes for file member \??\C:\Windows\explorer.exe do not match actual file [l:24{12}]"explorer.exe" :
Found: {l:32 b:MYA+B8scqJhGfze+Y7Cx7qMIQdzo1ptjXtIZsBIetQY=} Expected: {l:32 b:1bxQQncXK+XFS2CtXBMgncH3KRMd7whN4+yMcuVMWO8=}
2018-05-22 10:19:12, Info CSI 00000397 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.23537_none_b0517adca98752cc\explorer.exe do not match actual file [l:24{12}]"explorer.exe" :
Found: {l:32 b:MYA+B8scqJhGfze+Y7Cx7qMIQdzo1ptjXtIZsBIetQY=} Expected: {l:32 b:1bxQQncXK+XFS2CtXBMgncH3KRMd7whN4+yMcuVMWO8=}
2018-05-22 10:19:12, Info CSI 00000398 [SR] Could not reproject corrupted file [ml:520{260},l:28{14}]"\??\C:\Windows"\[l:24{12}]"explorer.exe"; source file in store is also corrupted
2018-05-22 10:19:12, Info CSI 00000399 Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.23593_none_6c271b9817e4a753\msi.dll do not match actual file [l:14{7}]"msi.dll" :
Found: {l:32 b:uPeRhQmdegNjGKJNe0uc49CoISvwDNXtAJ+WlqrZU5c=} Expected: {l:32 b:9zPnwRCsKIuvJd1J13nFCOOuIr+v4s4bM8+w5TavLGE=}
2018-05-22 10:19:12, Info CSI 0000039a [SR] Cannot repair member file [l:14{7}]"msi.dll" of Microsoft-Windows-Installer-Engine, Version = 6.1.7601.23593, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2018-05-22 10:19:12, Info CSI 0000039b [SR] This component was referenced by [l:162{81}]"Package_162_for_KB4048957~31bf3856ad364e35~amd64~~6.1.1.2.4048957-493_neutral_LDR"
2018-05-22 10:19:12, Info CSI 0000039c [SR] This component was referenced by [l:164{82}]"Package_500_for_KB4048957~31bf3856ad364e35~amd64~~6.1.1.2.4048957-1917_neutral_LDR"
2018-05-22 10:19:12, Info CSI 0000039d Hashes for file member \??\C:\Windows\SysWOW64\msi.dll do not match actual file [l:14{7}]"msi.dll" :
Found: {l:32 b:uPeRhQmdegNjGKJNe0uc49CoISvwDNXtAJ+WlqrZU5c=} Expected: {l:32 b:9zPnwRCsKIuvJd1J13nFCOOuIr+v4s4bM8+w5TavLGE=}
2018-05-22 10:19:12, Info CSI 0000039e Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.23593_none_6c271b9817e4a753\msi.dll do not match actual file [l:14{7}]"msi.dll" :
Edited by SophieMayk, 22 May 2018 - 07:11 AM.