Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Checking for infections, etc.

Started by Janis , Nov 21 2018 05:07 PM

Please log in to reply

#1
Janis

Posted 21 November 2018 - 05:07 PM

Member

Member
333 posts

After an interaction with Canon.com, I wanted to verify whether my pc was as infected as stated. I tried to use the download Fastbar for 64 bit but it does not work. It is apparently blocked by Avast or some other agent.The tech support at Canon insists I immediately needed to purchase their solutions as services and many other objects were stopped or blocked. How do I determine if this was just "used car salesman" tactics that Canon has resorted to or a definite damaged OS? (Win 7 PRO 64)

#2
Janis

Posted 23 November 2018 - 05:05 PM

Member

Topic Starter
Member
333 posts

I used Trend Micro that was recommended to me. No infections BUT I was advised that I have open ports that make my router insecure. Do I do this through the router or the pc? How do I know what to close?