[Ste]

Hi, a couple of months back I bought an M-Audio 2X2 usb sound interface. Recently I have been having a problem with the driver disappearing from the sound options in settings leaving me with no sound at all. Reinstalling the driver usually fixes it but now the sound has begun turning off, being replaced by a heavy static sound like a TV that is not tuned in. Restarting the system usually fixes this but it is getting more frequent and therefore annoying.

The driver is up to date and I'm running Windows 10pro. Any ideas what the problem might be? Thanks.

 

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Hey Ste,

 

After a bit of looking around on the net and apparently M-Track itself it that is probably the cause, so I have copied and paste the numbers that you maybe able to ring to see about a replacement or your money back or something:

USA & Canada
Phone: 401-658-5765
Hours: Monday - Friday 8:30AM - 6:30PM EST

Germany
Phone: +49-2154-81299-20
Hours: Monday - Friday 9:00AM - 5:00PM CET

UK/Europe
Phone: 44(0)1252-896040
Hours: Monday - Friday 9:00AM - 6:00PM BST

Brazil
Phone: +5511 - 3222-6476
Hours: Monday - Friday 9:00AM - 6:00PM BRT

Email
www.m-audio.com/support

[KiwiProbie]

Hey Ste,

 

After a bit of looking around on the net and apparently M-Track itself it that is probably the cause, so I have copied and paste the numbers that you maybe able to ring to see about a replacement or your money back or something:

USA & Canada
Phone: 401-658-5765
Hours: Monday - Friday 8:30AM - 6:30PM EST

Germany
Phone: +49-2154-81299-20
Hours: Monday - Friday 9:00AM - 5:00PM CET

UK/Europe
Phone: 44(0)1252-896040
Hours: Monday - Friday 9:00AM - 6:00PM BST

Brazil
Phone: +5511 - 3222-6476
Hours: Monday - Friday 9:00AM - 6:00PM BRT

Email
www.m-audio.com/support

[Ste]

Hi, thanks for the trouble, I'll follow that up.

[KiwiProbie]

Its no trouble.  You're completely welcome.

[KiwiProbie]

Totally welcome.