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Removal instructions for ProDocToPdf

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Started by Metallica , Nov 21 2019 08:29 AM

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#1
Metallica
Posted 21 November 2019 - 08:29 AM

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is ProDocToPdf?

The Malwarebytes research team has determined that ProDocToPdf is a browser NewTab. These so-called "NewTabs" can manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.

How do I know if my computer is affected by ProDocToPdf?

You may see this browser extension:

main.png

these warnings during install:

warning1.png

warning2.png

warning3.png

You may see this icon in your browsers menu-bar:

icons.png

this new startpage:

startpage.png

and this new setting:

warning5.png

How did ProDocToPdf get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was downloaded from the webstore:

webstore.png

after a redirect from their website:

website.png

How do I remove ProDocToPdf?

Our program Malwarebytes can detect and remove this potentially unwanted program.
[Mindspark only]You can use their own uninstall instructions first, but I would advise to follow the steps below anyway.
  • Please download Malwarebytes for Windows to your desktop.
  • Double-click MBSetup.exe and follow the prompts to install the program.
  • When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
  • Click on the Get started button.
  • Click Scan to start a Threat Scan.
  • When the scan is finished click Quarantine to remove the found threats.
  • Reboot the system if prompted to complete the removal process.
Is there anything else I need to do to get rid of ProDocToPdf?
  • No, Malwarebytes' Anti-Malware removes ProDocToPdf completely.
  • If your browsers have been hijacked, you should read our Restore Browser page. You can read there how to fix additional browser redirect methods.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the ProDocToPdf hijacker. It would have blocked the ad-rotators that promote these extensions.

protection2.png


Technical details for experts

Possible signs in FRST logs:
CHR NewTab: Default ->  Active:"chrome-extension://piiencddofphngdfcciigdmgalpnemjl/newtab/index.html"
CHR Extension: (ProDocToPdf) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl [2019-11-21]
Alterations made by the installer:
File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0
       Adds the file manifest.json"="11/21/2019 9:43 AM, 1412 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\_locales
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\_locales\en
       Adds the file messages.json"="11/21/2019 9:43 AM, 4112 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\_metadata
       Adds the file computed_hashes.json"="11/21/2019 9:43 AM, 4507 bytes, A
       Adds the file verified_contents.json"="11/11/2019 7:35 PM, 4173 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\css
       Adds the file main.css"="10/28/2019 1:31 PM, 9185 bytes, A
       Adds the file modal.css"="9/24/2019 8:18 AM, 992 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons
       Adds the file amazon.png"="3/15/2019 3:03 PM, 16212 bytes, A
       Adds the file bing-logo.svg"="10/28/2019 1:02 PM, 6263 bytes, A
       Adds the file dfbmsgs.png"="5/13/2019 3:44 PM, 5545 bytes, A
       Adds the file docTOpdf.jpg"="9/25/2019 12:29 PM, 15084 bytes, A
       Adds the file facebook.png"="3/15/2019 3:03 PM, 4865 bytes, A
       Adds the file gmail.png"="3/15/2019 3:03 PM, 9411 bytes, A
       Adds the file no-image-icon-13.png"="9/20/2019 3:35 PM, 3107 bytes, A
       Adds the file pdfTOdoc.jpg"="9/25/2019 12:29 PM, 15210 bytes, A
       Adds the file pinterest.png"="3/15/2019 3:03 PM, 17129 bytes, A
       Adds the file prodoctopdf_logo-logo-128.png"="11/21/2019 9:43 AM, 7365 bytes, A
       Adds the file prodoctopdf_logo-logo-16.png"="11/21/2019 9:43 AM, 675 bytes, A
       Adds the file prodoctopdf_logo-logo-48.png"="11/21/2019 9:43 AM, 2401 bytes, A
       Adds the file todoc.png"="9/21/2019 5:43 PM, 25483 bytes, A
       Adds the file topdf.png"="9/21/2019 5:43 PM, 25133 bytes, A
       Adds the file translate.png"="9/21/2019 5:44 PM, 26258 bytes, A
       Adds the file twitter.png"="3/15/2019 3:03 PM, 13798 bytes, A
       Adds the file yahoo.png"="3/15/2019 3:03 PM, 13940 bytes, A
       Adds the file youtube.png"="3/15/2019 3:03 PM, 4440 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\newtab
       Adds the file index.html"="11/11/2019 7:27 PM, 9456 bytes, A
       Adds the file newtab.js"="10/24/2019 3:38 PM, 5828 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\src\bg
       Adds the file background.js"="11/11/2019 7:29 PM, 3694 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings]
       "piiencddofphngdfcciigdmgalpnemjl"="REG_SZ", "2BC5F8FB3A4AD9290B44F2D23569A1B8C321D69E96D61F79AD2E3DAE1B02C384"
Malwarebytes log:
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/21/19
Scan Time: 1:59 PM
Log File: d02e8930-0c5e-11ea-9fcb-00ffdcc6fdfc.json

-Software Information-
Version: 4.0.4.49
Components Version: 1.0.750
Update Package Version: 1.0.15228
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 233775
Threats Detected: 40
Threats Quarantined: 40
Time Elapsed: 19 min, 34 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 1
PUP.Optional.ProDocToPdf, HKCU\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|piiencddofphngdfcciigdmgalpnemjl, Quarantined, 14868, 765007, , , , 

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 10
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\_locales\en, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\_metadata, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\_locales, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\newtab, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\src\bg, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\css, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\src, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\PIIENCDDOFPHNGDFCCIIGDMGALPNEMJL, Quarantined, 14868, 765007, 1.0.15228, , ame, 

File: 29
PUP.Optional.ProDocToPdf, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\PIIENCDDOFPHNGDFCCIIGDMGALPNEMJL\0.0.7_0\MANIFEST.JSON, Quarantined, 14868, 765007, 1.0.15228, , ame, 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\css\main.css, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\css\modal.css, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\amazon.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\bing-logo.svg, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\dfbmsgs.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\docTOpdf.jpg, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\facebook.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\gmail.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\no-image-icon-13.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\pdfTOdoc.jpg, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\pinterest.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\prodoctopdf_logo-logo-128.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\prodoctopdf_logo-logo-16.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\prodoctopdf_logo-logo-48.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\todoc.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\topdf.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\translate.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\twitter.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\yahoo.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\icons\youtube.png, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\newtab\index.html, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\newtab\newtab.js, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\src\bg\background.js, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\_locales\en\messages.json, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\_metadata\computed_hashes.json, Quarantined, 14868, 765007, , , , 
PUP.Optional.ProDocToPdf, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\piiencddofphngdfcciigdmgalpnemjl\0.0.7_0\_metadata\verified_contents.json, Quarantined, 14868, 765007, , , , 

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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