[Leif W.]

Hi,

 

I hope GeeksToGo can help me.  You’ve been great in helping in the past with my PC.  My system is below.

 

Dell Studio XPS 435T desktop PC

8 GB of memory

Intel i7 CPU 2.67GHz

Windows 7 Home Premium 64 Bit OS (Service Pack 1)

1 TB Western Digital SATA drive

Video Card: NVidia GeForce 1030

 

Symptoms:  Periodically, the system freezes.  This has been happening for a couple of years, but the frequency has picked up recently.  This happens randomly and is not associated with anything I’m doing on the PC.  It can freeze when the PC is on the Windows login screen or when I’m looking at a website in Google or at any other time.  I can’t see a pattern.  When the freeze happens, whatever is on the screen is frozen; the keyboard and mouse are not responsive.  I can also see that the light on the bottom of the mouse is no longer illuminated.  I can tell the screen is frozen because if I have Microsoft Word open, the cursor is no longer blinking.  When the PC freezes, I have to power off the PC via the power button.

 

Things I’ve tried:

1. Full Virus Scan with Avast.  No issues found.
2. Full scan with Malware Bytes. No issues found.
3. I ran Chkdsk with no parameters with no issues found (see results below)
4. 
5. 
6. I replaced the AMD video card with an NVidia card, in case this issue was caused by the video card.  This did not solve the issue (frame rates in games improved though J). I did this about 9 months ago.
7. I ran System File Checker.  No issues found (see screen shot below.)
8. 
9. I ran SpeedFan to check temperatures.  No issues (see screen shot)
10. 
11. In the advance Power Settings, I disabled the USB selective suspend setting to disabled.  No effect of the freezes.
12. 

 

 

I think that sums up the situation and what I’ve tried.  Any help would be appreciated.

 

Thanks,

Leif W.

Edited by Leif W., 01 January 2020 - 01:15 PM.

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I would look at the Dell support site and search your issue "XPS 435T Random Freezes"

 

https://www.dell.com...:langFacet=[en]

 

It appears others are having the same issue with a few of these models, the 8300 was mentioned and a bios fix was given to resolve the issue. Hopefully you can find your issue too.  I saw one user with your model replace the hard drive and motherboard to resolve the issue, lets hope you would not have to do that!

 

Let me know if you locate anything on the dell support site that helps you...

 

Thanks

zep

[zep516]

I would look at the Dell support site and search your issue "XPS 435T Random Freezes"

 

https://www.dell.com...:langFacet=[en]

 

It appears others are having the same issue with a few of these models, the 8300 was mentioned and a bios fix was given to resolve the issue. Hopefully you can find your issue too.  I saw one user with your model replace the hard drive and motherboard to resolve the issue, lets hope you would not have to do that!

 

Let me know if you locate anything on the dell support site that helps you...

 

Thanks

zep

[Leif W.]

Hi zep,

 

I have the latest BIOS already installed.  

 

<< I saw one user with your model replace the hard drive and motherboard to resolve the issue>>

 

Just FYI, the mother board was replaced within the first year of ownership under warranty.  Also, I replaced the hard drive years ago when the original failed.  Lastly, I fogort to mention in my original post that I also installed a new CMOS battery, in case that was the issue.  Unfortunately, the issue stil persists.

 

Thanks,

Leif W.

[zep516]

So we don't have to tell you to up date all the drivers !!!!

[Leif W.]

Hi zep,

 

<<So we don't have to tell you to up date all the drivers !!!!>>

 

As far as I can tell all drivers are up-to-date.

 

I had and interesting symptom this morning.  When I started the PC, the Windows Startup Repair program started.  When it was done, I checked the Diagnostics.  Everything had an exit code of 0 except the last item.  See below screen shot.

 

 

I then exited the program and the PC started up fine.  Later in the evening, I noticed that the time on the system was off by one hour.  I re-booted the PC and set the time in the BIOS settings.  The PC then started up.  As I mentioned previously, I had replaced the CMOS battery about 2 months ago. 

 

I just wanted to mention these latest symptoms, in case it helps.

 

Thanks,

Leif

 

[zep516]

Interesting I'll keep that in mind. I'll Google that exact error an error code, see where it leads. Perhaps you could run System file checker. If it finds that it can't fix any error reboot and run it again for a total of 3 times. If it runs successfully it will say "No integrity issues found"

 

I'm off to work now. Keep your eyes on the time an date too.