Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account

Adding extra characters when signing in to my email

- - - - -

  • Please log in to reply

The old Submariner

The old Submariner


  • Member
  • PipPip
  • 58 posts

Good morning all,


I run Windows 10, use Google Chrome as my browser and my email is Bt email.


When I try to sign in to my email account, I type in my password, press enter and instantly a a string of dots/characters is added to the end of my password.

This only happens when trying to sign in to my BT email.

I have tried going in to Chrome and turning off Auto fills, also I have deleted all cookies etc,.

Can anyone help me please to stop this from happening?


Kind regards



  • 0




    WTT Tech Teacher

  • Tech Academy Moderator
  • 990 posts

Hi Graham,

As an experiment I fired up a Chrome browser and logged into my own email account with BT.

As soon as I typed in my password (concealed by asterisks) a number of asterisks (stars) became added on to the end of my password, but pleased to say that it all worked OK and there was no problem in sending or receiving emails


I do know that BT have changed their email system fairly recently, so it may be as a result of the changes.


I know that the machine I used to access my BT email was clean (no virus or malicious code) so I am relaxed about the situation on my machine.


If you think however that your machine may be infected then you could drop in on our Virus and Spyware Removal forum, post the required logs and have your machine checked for malicious code.


If you do this, then please enclose in your post to them a link to your topic here, so that the malware team know what has been going on.

Here's a link to the Virus and Spyware removal forum.





  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP