[scomar]

Hello,

 

My System Restore has stopped working under "System Protection" tab.  It used to work.

 

See my system specs below:

Operating System

Windows 10 Pro 64-bit

CPU

Intel Core i7 @ 3.20GHz 39 °C

Coffee Lake 14nm Technology

RAM

16.0GB Dual-Channel Unknown @ 1333MHz (19-19-19-43)

Motherboard

HP 8437 (U3E1)

Graphics

DELL P2314H (1920x1080@60Hz)

2047MB NVIDIA GeForce GTX 1660 Ti (HP) 36 °C

 

I have attached two system restore errors I received and the System Protection Window screenshots.

 

I have already tried the following:

• Turned on both the Microsoft Shadow Copy Provider and Volume Shadow Copy services
• Ran the following commands in the command prompt as an administrator: a) Dism /Online /Cleanup-Image /CheckHealth; b) Dism /Online /Cleanup-Image /ScanHealthc); c) Dism /Online /Cleanup-Image /RestoreHealth d) chkdsk C: /f /r /x  All without reporting any issues.

Does any one have any other ideas please.  Thanks

 

Scomar

Attached Thumbnails

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I have some ideas presented below and linked out, please read all. Don't download anything just read the viryius information to see what might pertain to you.

 

https://www.thewindo...code-0x81000203

That site offers registry changes always back up the registry if making registry fixes.

 

And:
In a lot of cases, AVGs TuneUp Utilities 2009 / 2010 / 2011 is causing this issue.

Also:

Some ideas here linked below,

https://www.sysnativ...val-tool.28983/

 

Thanks

zep

[zep516]

I have some ideas presented below and linked out, please read all. Don't download anything just read the viryius information to see what might pertain to you.

 

https://www.thewindo...code-0x81000203

That site offers registry changes always back up the registry if making registry fixes.

 

And:
In a lot of cases, AVGs TuneUp Utilities 2009 / 2010 / 2011 is causing this issue.

Also:

Some ideas here linked below,

https://www.sysnativ...val-tool.28983/

 

Thanks

zep

[scomar]

Thanks for the reply.  I do not have Tuneup Utilities installed.  I use Windows defender and Malwarebytes for protection.  I have turned off Malwarebytes and tried,but still no restore point creation available. 

 

Here is what I tried from the link you sent:

 

Registry did not show the items below to delete and was not sure aout how to add the reg it said to add.  See attached screenshot of registry.

 reg delete “HKLM\\SOFTWARE\\Policies\\Microsoft\\Windows NT\\SystemRestore” /v “DisableSR” /f

 

reg delete “HKLM\\SOFTWARE\\Policies\\Microsoft\\Windows NT\\SystemRestore” /v “DisableConfig” /f

 

reg add “HKLM\\Software\\Microsoft\\Windows NT\\CurrentVersion\\SPP\\Clients” /v ” {09F7EDC5-294E-4180-AF6A-FB0E6A0E9513}” /t REG_MULTI_SZ /d “1” /f

 

I am unclear what to do with the following:

schtasks /Change /TN “Microsoft\\Windows\\SystemRestore\\SR” /Enable

 

vssadmin Resize ShadowStorage /For=C: /On=C: /Maxsize=25GB

 

sc config wbengine start= demand

 

sc config swprv start= demand

 

sc config vds start= demand

 

sc config VSS start= demand

 

I reset the Repository, but it did not help.

 

To my knowledge I do not have any conflicting software that I can see it causing this issue.

 

I started in safe mode and try to go to create restore point, but showed it was not available.  See screenshot of safe mode and normal mode of system properties that shows when right clciking on This PC and selecting properties.

 

Attached Thumbnails

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[zep516]

I am unclear what to do with the following:

schtasks /Change /TN “Microsoft\\Windows\\SystemRestore\\SR” /Enable

vssadmin Resize ShadowStorage /For=C: /On=C: /Maxsize=25GB

sc config wbengine start= demand

sc config swprv start= demand

sc config vds start= demand

sc config VSS start= demand
Those are commands that need to be excuted in a command prompt,

To do that
Click on the windows start button then in the search box at the bottom type cmd, then in the results list right click on command prompt and run as administrator:
 
Then
copy the code below:
 

reg delete “HKLM\\SOFTWARE\\Policies\\Microsoft\\Windows NT\\SystemRestore” /v “DisableSR” /f
reg delete “HKLM\\SOFTWARE\\Policies\\Microsoft\\Windows NT\\SystemRestore” /v “DisableConfig” /f
reg add “HKLM\\Software\\Microsoft\\Windows NT\\CurrentVersion\\SPP\\Clients” /v ” {09F7EDC5-294E-4180-AF6A-FB0E6A0E9513}” /t REG_MULTI_SZ /d “1” /f
schtasks /Change /TN “Microsoft\\Windows\\SystemRestore\\SR” /Enable
vssadmin Resize ShadowStorage /For=C: /On=C: /Maxsize=25GB
sc config wbengine start= demand
sc config swprv start= demand
sc config vds start= demand
sc config VSS start= demand

Paste it into the black command prompt window. Just copy it then put your mouse in the black window anywhere and paste.

 

Need to run out for bread, try system restore again.

[scomar]

Ok, did as you instructed with the command prompt as admin.  Still getting same error.  Below is the result of the command prompt commands.

 

Microsoft Windows [Version 10.0.18363.592]

© 2019 Microsoft Corporation. All rights reserved.

 

C:\WINDOWS\system32>reg delete "HKLM\\SOFTWARE\\Policies\\Microsoft\\Windows NT\\SystemRestore" /v "DisableSR" /f

ERROR: Invalid key name.

Type "REG DELETE /?" for usage.

 

C:\WINDOWS\system32>reg delete "HKLM\\SOFTWARE\\Policies\\Microsoft\\Windows NT\\SystemRestore" /v "DisableConfig" /f

ERROR: Invalid key name.

Type "REG DELETE /?" for usage.

 

C:\WINDOWS\system32>reg add "HKLM\\Software\\Microsoft\\Windows NT\\CurrentVersion\\SPP\\Clients" /v " {09F7EDC5-294E-4180-AF6A-FB0E6A0E9513}" /t REG_MULTI_SZ /d "1" /f

ERROR: Invalid key name.

Type "REG ADD /?" for usage.

 

C:\WINDOWS\system32>schtasks /Change /TN "Microsoft\\Windows\\SystemRestore\\SR" /Enable

ERROR: The specified task name "Microsoft\\Windows\\SystemRestore\\SR" does not exist in the system.

 

C:\WINDOWS\system32>vssadmin Resize ShadowStorage /For=C: /On=C: /Maxsize=25GB

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

© Copyright 2001-2013 Microsoft Corp.

 

Error: The shadow copy provider had an error. Please see the system and

application event logs for more information.

 

 

C:\WINDOWS\system32>sc config wbengine start= demand

[SC] ChangeServiceConfig SUCCESS

 

C:\WINDOWS\system32>sc config swprv start= demand

[SC] ChangeServiceConfig SUCCESS

 

C:\WINDOWS\system32>sc config

DESCRIPTION:

        Modifies a service entry in the registry and Service Database.

USAGE:

        sc <server> config [service name] <option1> <option2>...

 

OPTIONS:

NOTE: The option name includes the equal sign.

      A space is required between the equal sign and the value.

      To remove the dependency, use a single / as dependency value.

 type= <own|share|interact|kernel|filesys|rec|adapt|userown|usershare>

 start= <boot|system|auto|demand|disabled|delayed-auto>

 error= <normal|severe|critical|ignore>

 binPath= <BinaryPathName to the .exe file>

 group= <LoadOrderGroup>

 tag= <yes|no>

 depend= <Dependencies(separated by / (forward slash))>

 obj= <AccountName|ObjectName>

 DisplayName= <display name>

 password= <password>

 

C:\WINDOWS\system32>vds start= demand

 

C:\WINDOWS\system32>sc config VSS start= demand

[SC] ChangeServiceConfig SUCCESS

[zep516]

I wonder if it's a windows up date issue, I did see mention of it somewhere. I'll need to look for that again. Unless you saw it mentioned.

[zep516]

Lets check a service.

 

To do that

 

In the windows search box type Services.msc hit enter. When the services window opens in the long list look for Microsoft shadow copy provider service. Right click on it then choose properties in the properties dialog box  set the start up type to manual if it is not already.

 

Do the same for this service Volume Shadow Copy or at least check it.

 

Exit services.

 

See here for setting storage space might want to look or double check storage space on the drive

https://www.tenforum...ndows-10-a.html

[scomar]

Both service were in manual, but I see other articles saying to set it to automatic, which I have tried but didn't work.  Currently they are set for manual as that is what they were when I looked per your instructions.  I tried the items you suggested for for setting the storage space but it wouldn't let me in to that window as it popped up with the same error.  I did run across this: https://www.extremet...-breaks-windows the image in this page shows how my system protection tab looks when I open it.  What do you think of the advice they give in this article from May 2019?

[zep516]

I like what this guy said

 

"Anyone in the know will tell you to not rely on it  System restore and to use a real backup solution such as Macrium Reflect, Acronis, EaseUS Todo Backup, or Paragon Drive Copy 15 Professional."

 

There should be an option to reset system restore because it has always had issues.

 

I'm out of ideas except resetting win 10 and choose the option to keep your files. Are you at all familiar with that. I did it once and it does delete some apps.

[scomar]

Yes I actually use EaseUS Todo Backup, it auto backs up every other day on to a separate drive and also encrypts on my computer with Boxcryptor then backs up to a cloud service.

 

I have used the the Windows reset program and keeping files.  It worked fine.  I guess that is the route I will go, because I am one of those people that has to have everything working exactly right on my computer

 

Thanks for all your help though, it was much appreciated!!!

[zep516]

has to have everything working exactly right on my computer

 

That's  me too. I took my first win 10 Laptop back. I could not fix the high disc usage issue no matter what I tried....

 

Please let me know how it goes and thanks for using the forum.

 

Joe

[scomar]

aakshitr1,

 

Thanks for the reply.

 

Tried your suggestion, but when I went to create a restore point in safe mode, the window that opens to do this had no "System Protection" tab and was not able to do anything as far as system restore

[phillpower2]

Anyone mind if I take a look at this 

 

Got a suggestion for you but could do with some additional info first;

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[scomar]

By all means Phil and thanks for the help!

 

Here is the link to my system info per your instructions:  http://speccy.pirifo...DRrfncxDfIYYlnx

[phillpower2]

Hello scomar,

 

Thanks for the Speccy url which other than the Windows Power Plan setting, doesn`t shed any light as to what is going on, do the following for us if you will;

 

Can I suggest that while you troubleshoot this that you disconnect the external USB storage devices from the computer.

 

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

 

RE the Windows Power Plan,

 

Power Profile

Active power scheme: High performance

 

I suggest is that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.