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Adobe Suite Won't Open/Run

Started by Liv Scott , Apr 28 2020 01:17 AM

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#1
Liv Scott
Posted 28 April 2020 - 01:17 AM

Liv Scott

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Hey all,

 

A couple months ago, the Adobe Reader on my laptop started refusing to open. I could then open the program and then select the file I needed, now it won't even open. All it does is alert User Account Control to ask me if I'd like to allow Adobe Acrobat to make changes, and when I click yes the window closes and nothing else happens.

 

I've attempted to uninstall the full suite of Adobe products and reinstall just adobe Reader, same result. I've tried running it in compatibility mode for Windows 7 and 8 with run as administrator toggled, same result. I couldn't find a Restore Point that wasn't so far removed from the date of problems, and I'm worried about ramifications for using an older restore point. And worst of all, I can't remember a single thing I did that could have resulted in this change besides a possible Windows update.

 

I've google searched like mad, just about at my wits end - I downloaded Sumatra, which works, but really I've been using Chrome to read all my PDF files for 2 months now for the simplicity haha

 

If anyone has any ideas, I would be so grateful. Thanks for reading!


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#2
RKinner
Posted 28 April 2020 - 03:02 AM

RKinner

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Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings

  • Report FF Proxy Settings

     

  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 


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#3
Liv Scott
Posted 28 April 2020 - 03:21 AM

Liv Scott

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Hey RKinner - The result was saved as MTB but it does list the results - attached here!

 

(Apologies - mis-saved to Downloads, resaved to Desktop and updated the results here in my edited comment)

 

Attached Files

  • Attached File  MTB.txt   31.88KB   274 downloads

Edited by Liv Scott, 28 April 2020 - 03:25 AM.

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#4
RKinner
Posted 28 April 2020 - 05:33 AM

RKinner

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Open an elevated command prompt:

http://www.howtogeek...-in-windows-10/
http://www.eightforu...indows-8-a.html

(If you open an elevated Command Prompt properly it will say Administrator: Command Prompt in the margin at the top of the window)


Once you have an elevated command prompt:

Type:

mkdir  C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer

 

hit Enter

mkdir  C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database

 

hit Enter

 

 

 DISM  /Online  /Cleanup-Image  /RestoreHealth

 (I use two spaces so you can be sure to see where one space goes.)
Hit Enter.  This will take a while (10-20 minutes) to complete.  Once the prompt returns:

Reboot.  Open an elevated Command Prompt again and type (with an Enter after the line):
 

sfc  /scannow

This will also take a few minutes.  

When it finishes it will say one of the following:

Windows did not find any integrity violations (a good thing)
Windows Resource Protection found corrupt files and repaired them (a good thing)
Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

If you get the last result then type:

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  %UserProfile%\desktop\junk.txt

Hit Enter.  Then type::
 

notepad  %UserProfile%\desktop\junk.txt

 


Hit Enter.

 Copy the text from notepad and paste it into a reply.


After you finish SFC, regardless of the result:

 

Try bringing up Adobe Acrobat Reader again.  Does it still fail?



1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

 


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#5
Liv Scott
Posted 28 April 2020 - 06:16 AM

Liv Scott

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Okay here we are -

 

Cleanup-Image, operation completed successfully (total time was about 3 minutes)

 

SFC Scan - "did not find any integrity violations", wonderful (total time was about a minute and a half)

 

Adobe Acrobat Reader starts successfully now, but it keeps bringing up a menu question "Reading Untagged Document with Assistive Technology", says an assistive technology like a screen reader may be running, and asks me to select "reading Mode Options" between "Read the currently visible pages only" and "Read the entire document" with the option to toggle "Do not show this dialog again. Use the settings from the Reading Preferences." This isn't something I need or have encountered before, so not sure how to proceed (and I'm a little gunshy about messing this up again haha). I can also x out of the menu but then it comes up the next time I open a document (I've tried twice just now)

 

(Also, my system clock setting got changed somehow to DD/MM/YYYY like in the VEW logs, maybe during the VEW logging? And suddenly changed back. Not sure what my computer's up to.)

 

I've pasted both System and Application logs below, each heading bolded to separate them better.

 

VEW SYSTEM LOG

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 28/04/2020 5:02:24 AM
 
Note: All dates below are in the format dd/mm/yyyy
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 24/03/2020 12:35:17 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 28/04/2020 6:58:23 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
 
Log: 'System' Date/Time: 28/04/2020 6:58:23 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
 
Log: 'System' Date/Time: 28/04/2020 6:58:23 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
 
Log: 'System' Date/Time: 28/04/2020 6:58:23 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
 
Log: 'System' Date/Time: 28/04/2020 6:58:23 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
 
Log: 'System' Date/Time: 28/04/2020 6:58:23 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
 
Log: 'System' Date/Time: 28/04/2020 6:58:23 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
 
Log: 'System' Date/Time: 28/04/2020 6:58:23 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
 
Log: 'System' Date/Time: 28/04/2020 6:58:23 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
 
Log: 'System' Date/Time: 28/04/2020 6:52:54 AM
Type: Error Category: 0
Event: 7034 Source: Service Control Manager
The Adobe Genuine Monitor Service service terminated unexpectedly.  It has done this 1 time(s).
 
Log: 'System' Date/Time: 20/04/2020 9:50:12 PM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
Log: 'System' Date/Time: 19/04/2020 7:14:07 AM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
Log: 'System' Date/Time: 19/04/2020 7:04:08 AM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
Log: 'System' Date/Time: 19/04/2020 6:55:53 AM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
Log: 'System' Date/Time: 18/04/2020 10:40:15 PM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
Log: 'System' Date/Time: 18/04/2020 8:33:56 PM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
Log: 'System' Date/Time: 18/04/2020 8:19:21 PM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
Log: 'System' Date/Time: 18/04/2020 7:37:15 PM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
Log: 'System' Date/Time: 18/04/2020 7:22:09 PM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
Log: 'System' Date/Time: 18/04/2020 7:16:14 PM
Type: Error Category: 0
Event: 4199 Source: Tcpip
The system detected an address conflict for IP address :: with the system having network hardware address 00-00-00-00-00-00. Network operations on this system may be disrupted as a result.
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 28/04/2020 11:59:46 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user DESKTOP-NRI8NFG\livsc SID (S-1-5-21-3702312922-312126163-2316181059-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:59:33 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user DESKTOP-NRI8NFG\livsc SID (S-1-5-21-3702312922-312126163-2316181059-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:46:22 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  and APPID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  to the user DESKTOP-NRI8NFG\livsc SID (S-1-5-21-3702312922-312126163-2316181059-1001) from address LocalHost (Using LRPC) running in the application container 4DF9E0F8.Netflix_6.96.725.0_x64__mcm4njqhnhss8 SID (S-1-15-2-444797119-353723001-3522112724-563070080-1809981734-922308773-1844997097). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:46:22 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  and APPID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  to the user DESKTOP-NRI8NFG\livsc SID (S-1-5-21-3702312922-312126163-2316181059-1001) from address LocalHost (Using LRPC) running in the application container 4DF9E0F8.Netflix_6.96.725.0_x64__mcm4njqhnhss8 SID (S-1-15-2-444797119-353723001-3522112724-563070080-1809981734-922308773-1844997097). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:46:22 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  and APPID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  to the user DESKTOP-NRI8NFG\livsc SID (S-1-5-21-3702312922-312126163-2316181059-1001) from address LocalHost (Using LRPC) running in the application container 4DF9E0F8.Netflix_6.96.725.0_x64__mcm4njqhnhss8 SID (S-1-15-2-444797119-353723001-3522112724-563070080-1809981734-922308773-1844997097). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:46:22 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  and APPID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  to the user DESKTOP-NRI8NFG\livsc SID (S-1-5-21-3702312922-312126163-2316181059-1001) from address LocalHost (Using LRPC) running in the application container 4DF9E0F8.Netflix_6.96.725.0_x64__mcm4njqhnhss8 SID (S-1-15-2-444797119-353723001-3522112724-563070080-1809981734-922308773-1844997097). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:46:22 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  and APPID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  to the user DESKTOP-NRI8NFG\livsc SID (S-1-5-21-3702312922-312126163-2316181059-1001) from address LocalHost (Using LRPC) running in the application container 4DF9E0F8.Netflix_6.96.725.0_x64__mcm4njqhnhss8 SID (S-1-15-2-444797119-353723001-3522112724-563070080-1809981734-922308773-1844997097). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:46:21 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  and APPID  {354FF91B-5E49-4BDC-A8E6-1CB6C6877182}  to the user DESKTOP-NRI8NFG\livsc SID (S-1-5-21-3702312922-312126163-2316181059-1001) from address LocalHost (Using LRPC) running in the application container 4DF9E0F8.Netflix_6.96.725.0_x64__mcm4njqhnhss8 SID (S-1-15-2-444797119-353723001-3522112724-563070080-1809981734-922308773-1844997097). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:45:50 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user DESKTOP-NRI8NFG\livsc SID (S-1-5-21-3702312922-312126163-2316181059-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:45:39 AM
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
 
Log: 'System' Date/Time: 28/04/2020 11:45:39 AM
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 5 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
 
Log: 'System' Date/Time: 28/04/2020 11:45:39 AM
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
 
Log: 'System' Date/Time: 28/04/2020 11:45:39 AM
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
 
Log: 'System' Date/Time: 28/04/2020 11:45:39 AM
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
 
Log: 'System' Date/Time: 28/04/2020 11:45:39 AM
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 4 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
 
Log: 'System' Date/Time: 28/04/2020 11:45:39 AM
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
 
Log: 'System' Date/Time: 28/04/2020 11:45:39 AM
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
 
Log: 'System' Date/Time: 28/04/2020 11:44:38 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:44:37 AM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
 
Log: 'System' Date/Time: 28/04/2020 11:44:29 AM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WudfRd failed to load for the device HID\NPCE0388\5&8c10501&1&0000.
 
 
 
 
VEW APPLICATION LOG
Vino's Event Viewer v01c run on Windows 7 in English
Report run at 28/04/2020 5:06:15 AM
 
Note: All dates below are in the format dd/mm/yyyy
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 28/04/2020 11:31:29 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (4844,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 11:23:14 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (12364,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 11:00:03 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (13332,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 10:32:42 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (14364,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 10:12:46 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (11536,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 10:07:25 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (4836,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 9:45:35 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (6544,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 9:33:22 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (6088,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 9:28:10 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (13304,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 8:42:02 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (12968,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 8:36:42 AM
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program SystemSettings.exe version 10.0.18362.628 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.  Process ID: 1f34  Start Time: 01d61d2af0fb4014  Termination Time: 4294967295  Application Path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe  Report Id: 85ef3cd4-3611-4e15-9a4a-59ad660923f7  Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy  Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel  Hang type: Quiesce 
 
Log: 'Application' Date/Time: 28/04/2020 8:31:28 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (2940,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 8:11:37 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (10044,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 7:32:20 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (17348,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 7:27:09 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (7116,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 7:16:15 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (17372,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 7:14:30 AM
Type: Error Category: 0
Event: 1023 Source: Microsoft-Windows-Perflib
Windows cannot load the extensible counter DLL "C:\WINDOWS\system32\sysmain.dll" (Win32 error code The specified module could not be found.).
 
Log: 'Application' Date/Time: 28/04/2020 7:10:45 AM
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (6240,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Log: 'Application' Date/Time: 28/04/2020 7:02:23 AM
Type: Error Category: 3
Event: 455 Source: ESENT
SettingSyncHost (11116,R,98) {6C5294EE-F4EC-4B4C-B19C-9060C79EF76A}: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Users\livsc\AppData\Local\Microsoft\Windows\SettingSync\remotemetastore\v1\edb00010.log.
 
Log: 'Application' Date/Time: 28/04/2020 6:59:23 AM
Type: Error Category: 3
Event: 455 Source: ESENT
SettingSyncHost (11116,R,98) {6B85D458-A60A-4AD7-8166-01155FFD984A}: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Users\livsc\AppData\Local\Microsoft\Windows\SettingSync\metastore\edb00246.log.
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 28/04/2020 11:44:55 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 28/04/2020 7:14:30 AM
Type: Warning Category: 0
Event: 1008 Source: Microsoft-Windows-Perflib
The Open procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
 
Log: 'Application' Date/Time: 28/04/2020 6:59:12 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 28/04/2020 2:07:54 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 27/04/2020 6:07:54 PM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 27/04/2020 10:07:54 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 27/04/2020 6:59:44 AM
Type: Warning Category: 0
Event: 1008 Source: Microsoft-Windows-Perflib
The Open procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
 
Log: 'Application' Date/Time: 27/04/2020 2:07:54 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 26/04/2020 6:07:54 PM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 26/04/2020 10:07:54 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 26/04/2020 4:59:47 AM
Type: Warning Category: 0
Event: 1008 Source: Microsoft-Windows-Perflib
The Open procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
 
Log: 'Application' Date/Time: 26/04/2020 2:07:54 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 25/04/2020 6:07:54 PM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 25/04/2020 10:07:54 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 25/04/2020 2:59:40 AM
Type: Warning Category: 0
Event: 1008 Source: Microsoft-Windows-Perflib
The Open procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
 
Log: 'Application' Date/Time: 25/04/2020 2:07:54 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 24/04/2020 6:07:54 PM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 24/04/2020 10:07:54 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 24/04/2020 2:07:54 AM
Type: Warning Category: 0
Event: 64 Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Certificate for local system with Thumbprint 96 23 1d f6 d5 a0 33 77 d2 df c8 e4 31 e4 1d f5 75 98 15 d5 is about to expire or already expired.
 
Log: 'Application' Date/Time: 24/04/2020 12:59:44 AM
Type: Warning Category: 0
Event: 1008 Source: Microsoft-Windows-Perflib
The Open procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
 

 


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#6
RKinner
Posted 28 April 2020 - 06:31 AM

RKinner

    Malware Expert

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See if this helps:

 

https://community.ad.../1698221?page=1


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#7
Liv Scott
Posted 28 April 2020 - 06:51 AM

Liv Scott

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No help - tried that 4 times before giving up, dialog box still comes up every time. I can live with it but would prefer not to. Also happy to call it a day for now and revisit it later when it's not almost 6am. EDIT - I'm a dog with a bone apparently. Tried Prefs -> Accessibility -> untoggle Enable Assistive Technology Support, dialog box hasn't appeared anymore. Seems like it might be fixed!!

 

Can I ask what caused the issue with Adobe to begin with? I tried reading the logs but it was a fool's errand

 

Thank you so so much, RKinner!!


Edited by Liv Scott, 28 April 2020 - 07:03 AM.

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