[timmysloth]

Hi, I recently built my PC for gaming and I've noticed (It's hard not to) that it freezes mid-game while I'm playing something. Here is my system information:

 

Windows 10 Enterprise edition
GPU: Radeon RX 5700

CPU: Amd Ryzen 5 3700X
16GB RAM 

Mobo: MSI B450 Gaming Plus Max
256GB Samsung SSD and 2TB HDD

 

My symptoms: Whenever I play games it freezes at a random point while the sound goes on, but my mic wont transmit, and no keyboard inputs do anything. Occasionally it gives me a BSOD but it more frequently just freezes and the only way for me to get around it is to hard reboot it via the case button. The BSOD error is the video TDR Failure with the failing component as amdkmdag.sys.

 

My drivers are up to date though it still crashes (and crashed before updating them). My BIOS is also up to date and it made no difference.

 

Here's what I've tried doing so far: 

- Set my power options to never send my drive to sleep

- Clean install of Windows

- "sfc /scannow" in elevated cmd

- switching mobo
- switching CPU     } my brothers and father have their own builds that I swapped parts with

- switching GPU 

- updated BIOS version

- updated Video card drivers

- updated mobo/cpu drivers

- launching games as admin

- installing chipset drivers

- over/under clocking gpu as well as overclocking VRAM

- using XMP RAM boost

- OC the CPU

- making sure windows is up to date

 

Please help if you know how you would fix this as the return date has passed and I'm thinking that the games I play just don't like Ryzen processors, but I might be wrong. 

 

Thanks, Tim

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Hello Tim,

 

Have you tried installing older drivers for the GPU, newer is not always better I`m afraid.

 

Can you post the brand and model name or number of the power supply (PSU).

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[phillpower2]

Hello Tim,

 

Have you tried installing older drivers for the GPU, newer is not always better I`m afraid.

 

Can you post the brand and model name or number of the power supply (PSU).

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.