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Removal instructions for ScanUtilities

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Started by Metallica , Jul 28 2020 03:26 AM

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#1
Metallica
Posted 28 July 2020 - 03:26 AM

Metallica

    Spyware Veteran

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  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is ScanUtilities?

The Malwarebytes research team has determined that ScanUtilities is a "system optimizer". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.
More information can be found on our Malwarebytes Labs blog.

How do I know if I am infected with ScanUtilities?

This is how the main screen of the system optimizer looks:

main.png

You will find these icons in your taskbar, your startmenu, and on your desktop:

icons.png

and see these warnings during install:

warning1.png

warning2.png

warning3.png

and this type of screens during "operations":

warning5.png

You may see this entry in your list of installed programs:

warning4.png

How did ScanUtilities get on my computer?

These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:

website.png

How do I remove ScanUtilities?

Our program Malwarebytes can detect and remove this potentially unwanted application.
  • Please download Malwarebytes for Windows to your desktop.
  • Double-click MBSetup.exe and follow the prompts to install the program.
  • When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
  • Click on the Get started button.
  • Click Scan to start a Threat Scan.
  • When the scan is finished click Quarantine to remove the found threats.
  • Reboot the system if prompted to complete the removal process.
Is there anything else I need to do to get rid of ScanUtilities?
  • No, Malwarebytes removes ScanUtilities completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this system optimizer.

As you can see below the full version of Malwarebytes would have protected you against the ScanUtilities installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

You may see these entries in FRST logs:

(Canous Technologies Private Limited -> Canous Technologies Private Limited.) C:\Program Files (x86)\ScanUtilities\ScanUtilities.exe
HKLM-x32\...\Run: [ScanUtilities] => C:\Program Files (x86)\ScanUtilities\ScanUtilities.exe [1199360 2019-08-14] (Canous Technologies Private Limited -> Canous Technologies Private Limited.)
C:\Users\Public\Desktop\ScanUtilities.lnk
C:\ProgramData\Desktop\ScanUtilities.lnk
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Canous Technologies
C:\Program Files (x86)\ScanUtilities

ScanUtilities (HKLM-x32\...\{A8510ACD-42B6-480E-92B3-C453223A06B2}) (Version: 02.07.0000 - Canous Technologies)
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\ScanUtilities
       Adds the file AppIcon.ico"="10/2/2018 4:46 PM, 269374 bytes, A
       Adds the file End User License Agreement.rtf"="11/17/2018 2:30 PM, 65881 bytes, A
       Adds the file ScanUtilExt.dll"="11/18/2018 12:55 AM, 219904 bytes, A
       Adds the file ScanUtilities.exe"="8/14/2019 6:25 PM, 1199360 bytes, A
       Adds the file ScanUtilities.InstallState"="7/28/2020 10:10 AM, 2597 bytes, A
       Adds the file scanutils.ico"="10/2/2018 4:46 PM, 269374 bytes, A
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Canous Technologies
       Adds the file ScanUtilities.lnk"="7/28/2020 10:10 AM, 2607 bytes, A
    In the existing folder C:\Users\Public\Desktop
       Adds the file ScanUtilities.lnk"="7/28/2020 10:10 AM, 2589 bytes, A


Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\DCA0158A6B24E084293B4C3522A3602B\InstallProperties]
       "AuthorizedCDFPrefix"="REG_SZ", ""
       "Comments"="REG_SZ", "ScanUtilities Setup"
       "Contact"="REG_SZ", "Canous Technologies Private Limited."
       "DisplayName"="REG_SZ", "ScanUtilities"
       "DisplayVersion"="REG_SZ", "02.07.0000"
       "EstimatedSize"="REG_DWORD", 1975
       "HelpLink"="REG_SZ", ""
       "HelpTelephone"="REG_SZ", ""
       "InstallDate"="REG_SZ", "20200728"
       "InstallLocation"="REG_SZ", ""
       "InstallSource"="REG_SZ", "C:\Users\{username}1\AppData\Local\Temp\7zSD2A.tmp\"
       "Language"="REG_DWORD", 1033
       "LocalPackage"="REG_SZ", "C:\Windows\Installer\803349.msi"
       "ModifyPath"="REG_EXPAND_SZ, "MsiExec.exe /I{A8510ACD-42B6-480E-92B3-C453223A06B2}"
       "Publisher"="REG_SZ", "Canous Technologies"
       "Readme"="REG_SZ", ""
       "Size"="REG_SZ", ""
       "UninstallString"="REG_EXPAND_SZ, "MsiExec.exe /I{A8510ACD-42B6-480E-92B3-C453223A06B2}"
       "URLInfoAbout"="REG_SZ", "http://www.scanutilities.com/"
       "URLUpdateInfo"="REG_SZ", ""
       "Version"="REG_DWORD", 34013184
       "VersionMajor"="REG_DWORD", 2
       "VersionMinor"="REG_DWORD", 7
       "WindowsInstaller"="REG_DWORD", 1
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
       "ScanUtilities"="REG_SZ", "C:\Program Files (x86)\ScanUtilities\ScanUtilities.exe /filescan"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A8510ACD-42B6-480E-92B3-C453223A06B2}]
       "AuthorizedCDFPrefix"="REG_SZ", ""
       "Comments"="REG_SZ", "ScanUtilities Setup"
       "Contact"="REG_SZ", "Canous Technologies Private Limited."
       "DisplayName"="REG_SZ", "ScanUtilities"
       "DisplayVersion"="REG_SZ", "02.07.0000"
       "EstimatedSize"="REG_DWORD", 1975
       "HelpLink"="REG_SZ", ""
       "HelpTelephone"="REG_SZ", ""
       "InstallDate"="REG_SZ", "20200728"
       "InstallLocation"="REG_SZ", ""
       "InstallSource"="REG_SZ", "C:\Users\{username}1\AppData\Local\Temp\7zSD2A.tmp\"
       "Language"="REG_DWORD", 1033
       "ModifyPath"="REG_EXPAND_SZ, "MsiExec.exe /I{A8510ACD-42B6-480E-92B3-C453223A06B2}"
       "Publisher"="REG_SZ", "Canous Technologies"
       "Readme"="REG_SZ", ""
       "Size"="REG_SZ", ""
       "UninstallString"="REG_EXPAND_SZ, "MsiExec.exe /I{A8510ACD-42B6-480E-92B3-C453223A06B2}"
       "URLInfoAbout"="REG_SZ", "http://www.scanutilities.com/"
       "URLUpdateInfo"="REG_SZ", ""
       "Version"="REG_DWORD", 34013184
       "VersionMajor"="REG_DWORD", 2
       "VersionMinor"="REG_DWORD", 7
       "WindowsInstaller"="REG_DWORD", 1
    [HKEY_CURRENT_USER\Software\Canous Technologies\ScanUtilities\{A3A0C80F-7161-A0A3-AD5E-87341DCCC65F}]
       "_CC962F1FC0564FDFBAA42A7F2F91BC85"="REG_SZ", "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Canous Technologies\"
    [HKEY_CURRENT_USER\Software\Canous Technologies\ScanUtilities\{A83B627C-7C1B-503C-18C7-05B0ECA25F63}]
       "DesktopFolder"="REG_SZ", "C:\Users\Public\Desktop\"
Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/28/20
Scan Time: 10:23 AM
Log File: 9af482ee-d0ab-11ea-a1e2-00ffdcc6fdfc.json

-Software Information-
Version: 4.1.2.73
Components Version: 1.0.990
Update Package Version: 1.0.27577
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 231573
Threats Detected: 17
Threats Quarantined: 17
Time Elapsed: 12 min, 9 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 1
PUP.Optional.ScanUtilities, C:\Program Files (x86)\ScanUtilities\ScanUtilities.exe, Quarantined, 4517, 844425, , , , 

Module: 2
PUP.Optional.ScanUtilities, C:\Program Files (x86)\ScanUtilities\ScanUtilExt.dll, Quarantined, 4517, 844425, , , , 
PUP.Optional.ScanUtilities, C:\Program Files (x86)\ScanUtilities\ScanUtilities.exe, Quarantined, 4517, 844425, , , , 

Registry Key: 1
PUP.Optional.ScanUtilities, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{A8510ACD-42B6-480E-92B3-C453223A06B2}, Quarantined, 4517, 844428, 1.0.27577, , ame, 

Registry Value: 2
PUP.Optional.ScanUtilities, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|ScanUtilities, Quarantined, 4517, 844425, , , , 
PUP.Optional.ScanUtilities, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{A8510ACD-42B6-480E-92B3-C453223A06B2}|DISPLAYNAME, Quarantined, 4517, 844428, 1.0.27577, , ame, 

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 2
PUP.Optional.ScanUtilities, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\CANOUS TECHNOLOGIES, Quarantined, 4517, 844426, 1.0.27577, , ame, 
PUP.Optional.ScanUtilities, C:\PROGRAM FILES (X86)\SCANUTILITIES, Quarantined, 4517, 844425, 1.0.27577, , ame, 

File: 9
PUP.Optional.ScanUtilities, C:\USERS\PUBLIC\DESKTOP\SCANUTILITIES.LNK, Quarantined, 4517, 844427, 1.0.27577, , ame, 
PUP.Optional.ScanUtilities, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\CANOUS TECHNOLOGIES\SCANUTILITIES.LNK, Quarantined, 4517, 844426, 1.0.27577, , ame, 
PUP.Optional.ScanUtilities, C:\PROGRAM FILES (X86)\SCANUTILITIES\SCANUTILS.ICO, Quarantined, 4517, 844425, 1.0.27577, , ame, 
PUP.Optional.ScanUtilities, C:\Program Files (x86)\ScanUtilities\AppIcon.ico, Quarantined, 4517, 844425, , , , 
PUP.Optional.ScanUtilities, C:\Program Files (x86)\ScanUtilities\End User License Agreement.rtf, Quarantined, 4517, 844425, , , , 
PUP.Optional.ScanUtilities, C:\Program Files (x86)\ScanUtilities\ScanUtilExt.dll, Quarantined, 4517, 844425, , , , 
PUP.Optional.ScanUtilities, C:\Program Files (x86)\ScanUtilities\ScanUtilities.exe, Quarantined, 4517, 844425, , , , 
PUP.Optional.ScanUtilities, C:\Program Files (x86)\ScanUtilities\ScanUtilities.InstallState, Quarantined, 4517, 844425, , , , 
PUP.Optional.ScanUtilities, C:\USERS\{username}\DESKTOP\SCANUTILITIES_SETUP.EXE, Quarantined, 4517, 844043, 1.0.27577, , ame, 

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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