Hi RKinner,
Sorry for the delay. 2020 and 2021 are turning out to be one heck of a year or two!
I uninstalled Avast as my mother was sick of the nagware. Going to rely on good-old-windows protection, unless you have an alternative suggestion?
There were four applications to disable, not three, so I hope that's okay (see MS application experience.PNG).
Fixlog also attached.
Didn't do the OOSU10 thing as it looked like it may come with extra pop-ups that may confuse my mother.
previous benchmark runs were:
Overall I think the machine is actually doing much better than when we first started, so I'd be happy to chalk this one up as a win -- thanks to your help! I very much appreciate your time to walk me through these diagnosis tools as well as your thinking on how best to interpret the results.
All the best