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Browsers not working on Windows 10 laptop

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I have a Lenovo laptop on which the browsers are not working properly. About 90% of the time firefox opens to a completely blank white box. About 80% of the time Edge opens to a white box with a url box at the top. Re-booting will sometimes allow me to open them but they quickly go back to white boxes. My initial thought was that firefox was corrupt but a refresh of firefox didnt help and no matter what I try, I cannot un-install firefox in order to do a fresh install.


Any help or ideas would be greatly appreciated. Another post on geekstogo suggested flushing the dns cache so i did that but it didnt help.


Thank you in advance!


Multiple strange things happening with this laptop. Most recently, nothing happened when I hit the start button. Had to ctrl/alt/del in order to shut down the laptop.


Edited by sportspeddler1, 18 October 2020 - 09:17 PM.

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Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 


To publish a Speccy profile to the Web:

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

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The reason behind firefox crashing could be outdated version of firefox or might be the version of Windows you are using need an update.

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