[bounder1234]

I have a 64-bit Windows 10 Dell desktop PC. I just started experiencing a "kernel_security check failure upon shutdown" with a blue screen, stating that Windows is collecting data/logs for analysis and with a QR tag that takes me to the Windows support page. Coincidentally with this, I've been experiencing heavy (near 100%) hard drive usage and slow, halting network speeds over Wi-fi. No other issues have been noted. I've seen this twice over the last two days in the two times I have used my PC

 

I have posted the files from the FRST tool below.

 

Thanks much,

Rick

 

 

Attached Files

•  FRST.txt   347.58KB   214 downloads
•  Addition.txt   35.37KB   280 downloads

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You are having a problem with

Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.5.0.1081 - Intel Corporation)

See if your PC maker offers a newer version.  If not try

 

https://downloadcent...r?product=55005

 

if that one won't load then try earlier versions

 

https://downloadcent...r?product=55005

 

Let's get some more info on the bugcheck you are getting:

 

Download BlueScreenView
http://www.nirsoft.n...creen_view.html

Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

 

If you are not paying for McAfee I would uninstall it.  Also uninstall any turbotax programs you no longer need.

[RKinner]

You are having a problem with

Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.5.0.1081 - Intel Corporation)

See if your PC maker offers a newer version.  If not try

 

https://downloadcent...r?product=55005

 

if that one won't load then try earlier versions

 

https://downloadcent...r?product=55005

 

Let's get some more info on the bugcheck you are getting:

 

Download BlueScreenView
http://www.nirsoft.n...creen_view.html

Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

 

If you are not paying for McAfee I would uninstall it.  Also uninstall any turbotax programs you no longer need.

[bounder1234]

Thanks much!!

 

I updated Intel RST from Dell's support site to the latest available version (product is EOL on Intel's support site).

 

I also uninstalled MacAfee from Apps in the Settings area.

 

Here's the BSOD file contents.

 

Thanks again,

Rick

 

==================================================

Dump File         : 110520-28796-01.dmp

Crash Time        : 11/4/2020 1:10:33 PM

Bug Check String  : 

Bug Check Code    : 0x00000139

Parameter 1       : 00000000`00000000

Parameter 2       : 00000000`00000000

Parameter 3       : 00000000`00000000

Parameter 4       : 00000000`00000000

Caused By Driver  : rtwlane01.sys

Caused By Address : rtwlane01.sys+3aaf73

File Description  : 

Product Name      : 

Company           : 

File Version      : 

Processor         : x64

Crash Address     : ntoskrnl.exe+3f45a0

Stack Address 1   : 

Stack Address 2   : 

Stack Address 3   : 

Computer Name     : 

Full Path         : C:\WINDOWS\Minidump\110520-28796-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 19041

Dump File Size    : 2,315,604

Dump File Time    : 11/5/2020 8:32:09 PM

==================================================

 

==================================================

Dump File         : 110420-39109-01.dmp

Crash Time        : 11/4/2020 12:14:20 PM

Bug Check String  : 

Bug Check Code    : 0x00000139

Parameter 1       : 00000000`00000000

Parameter 2       : 00000000`00000000

Parameter 3       : 00000000`00000000

Parameter 4       : 00000000`00000000

Caused By Driver  : rtwlane01.sys

Caused By Address : rtwlane01.sys+3aaf73

File Description  : 

Product Name      : 

Company           : 

File Version      : 

Processor         : x64

Crash Address     : ntoskrnl.exe+3f45a0

Stack Address 1   : 

Stack Address 2   : 

Stack Address 3   : 

Computer Name     : 

Full Path         : C:\WINDOWS\Minidump\110420-39109-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 19041

Dump File Size    : 1,088,932

Dump File Time    : 11/4/2020 12:32:47 PM

==================================================

 

==================================================

Dump File         : 110420-25265-01.dmp

Crash Time        : 11/3/2020 7:55:05 AM

Bug Check String  : 

Bug Check Code    : 0x00000139

Parameter 1       : 00000000`00000000

Parameter 2       : 00000000`00000000

Parameter 3       : 00000000`00000000

Parameter 4       : 00000000`00000000

Caused By Driver  : rtwlane01.sys

Caused By Address : rtwlane01.sys+3aaf73

File Description  : 

Product Name      : 

Company           : 

File Version      : 

Processor         : x64

Crash Address     : ntoskrnl.exe+3f45a0

Stack Address 1   : 

Stack Address 2   : 

Stack Address 3   : 

Computer Name     : 

Full Path         : C:\WINDOWS\Minidump\110420-25265-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 19041

Dump File Size    : 1,073,268

Dump File Time    : 11/4/2020 10:59:12 AM

==================================================

[RKinner]

Appears from BlueScreenView that you have a problem with

rtwlane01.sys

This is your Realtek Wireless adapter.  I don't see it listed anywhere in your logs.

 

You can look on Dell's site and see if they have a newer version.  If not search for

device manager

hit Enter

Click on the arrow in front of Network Adapters and you should see the Realtek.

Right click on it and select properties then click on the Details tab.  
Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Also tell me what exactly what the adapter is called under Network Adapters.