[anujsingapore]

I have following:

DELL Inspiron 5468 laptop
- Windows 10 home
- 8GB DDR4 RAM
- 500 GB SSD
-1TB HDD
- INTEL BASIC 620 GRAPHICS
- AMD R7 M440 dedicated 2GB DDR3 card

Issue is with AMD driver, whenever I try to install driver for AMD, I receive blue screen "PAGE Fault in non page area" fault with "ATIKMDAG/SYS OR AMDKMDAG.SYS" fail error

I am unable to start most of games as I have disabled the AMD card driver.

I have tried the following:

1. Updated windows
2. Reinstall clean windows (tried different editions from home to enterprise)
3. Uninstalled, reinstalled and run Norton virus checks
4. Run CHKDSK
5. Run SFC integrity scan
6. Run memory scan
7. Replaced RAM
8. Replaced HDD
9. Set virtual paging file on AUTO
10. REINSTALLED EACH AND EVERY VERSION OF DRIVER
11. Updated BIOS
12. Run Guru DDU scan
13. Run Support Assist DELL
14. Run Dell Diagnostics

The laptop has never been repaired or opened before and is only 3 years old.

Please help, thanks in advance.

Anuj

[Advertisements]

Can you give me the service tag for your laptop?  Should be on the sticker on the bottom.

 

Let's collect some info on your PC:

Multiple replies are OK.  Best to post a log as you get it.

 

Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.




Get the free version of Speccy:

http://www.filehippo...ownload_speccy/ 

(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.

Please download [url=https://www.bleepingcomputer.com/download/minitoolbox/[/url], save it to your desktop and run it.

Checkmark the following checkboxes:

• List last 10 Event Viewer Errors
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and post the result (Result.txt). A copy of MTB.txt will be saved in the same directory the tool is run.

 

See if you can get Who Crashed to work:


http://www.resplendence.com/downloads
Then click on Download free home edition

where it says:

WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)

Right click on the downloaded files and Run As Admin.  Once you agree to the terms and Install it then Finish it should open Who Crashed.  Click on Analyze.  Once it finishes scroll down to the bottom and copy the report and paste it into a reply.






 

[RKinner]

Can you give me the service tag for your laptop?  Should be on the sticker on the bottom.

 

Let's collect some info on your PC:

Multiple replies are OK.  Best to post a log as you get it.

 

Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.




Get the free version of Speccy:

http://www.filehippo...ownload_speccy/ 

(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.

Please download [url=https://www.bleepingcomputer.com/download/minitoolbox/[/url], save it to your desktop and run it.

Checkmark the following checkboxes:

• List last 10 Event Viewer Errors
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and post the result (Result.txt). A copy of MTB.txt will be saved in the same directory the tool is run.

 

See if you can get Who Crashed to work:


http://www.resplendence.com/downloads
Then click on Download free home edition

where it says:

WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)

Right click on the downloaded files and Run As Admin.  Once you agree to the terms and Install it then Finish it should open Who Crashed.  Click on Analyze.  Once it finishes scroll down to the bottom and copy the report and paste it into a reply.