[Hari Prahlad]

Hi

My wife's laptop is a Dell Inspiron 15 with Win 10.  She is unable to sign in.  This system is rarely used. The laptop seems stuck at the sign in screen as shown in the screenshots below.  Any help in solving this issue would be highly appreciated.  Thanks in advance. 

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Welcome.

 

Press and hold the power button for 30 to 60 seconds and you should find that the Laptop is completely powered down. Next press power again for about 6-10 seconds to power up the Laptop.  See if this time the device powers up fully and login without issues.

[JSntgRvr]

Welcome.

 

Press and hold the power button for 30 to 60 seconds and you should find that the Laptop is completely powered down. Next press power again for about 6-10 seconds to power up the Laptop.  See if this time the device powers up fully and login without issues.

[Hari Prahlad]

Welcome.

 

Press and hold the power button for 30 to 60 seconds and you should find that the Laptop is completely powered down. Next press power again for about 6-10 seconds to power up the Laptop.  See if this time the device powers up fully and login without issues.

Thank you. Will do. Apologies for the delayed reply.

[JSntgRvr]

Let me know the outcome.

[Hari Prahlad]

System starts but gets stuck after that. I'm unable to either see files in the system or go online, though internet access is available.

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[JSntgRvr]

Are you able to boot in Safe Mode?

[Hari Prahlad]

Are you able to boot in Safe Mode?

I don't know how to do it.

[Hari Prahlad]

Getting stuck after the msconfig stage.  Mouse cannot click the Boot button to start in Safe Mode.

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[JSntgRvr]

First Option

 

Before you enter safe mode, you need to enter the Windows Recovery Environment (winRE). To do this, you will repeatedly turn your device off, then on:

 

• Hold down the power button for 10 seconds to turn off your device.
• Press the power button again to turn on your device.
• On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
• Press the power button again to turn on your device.
• When Windows restarts, hold down the power button for 10 seconds to turn off your device.
• Press the power button again to turn on your device.

Allow your device to restart into Automatic Repair, and select Advanced options to enter winRE. Now that you are in winRE, you will follow these steps to take you to safe mode:

• On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
  • Choose an option screen in the Windows Recovery Environment.
  • Troubleshoot screen in the Windows Recovery Environment.
  • Advanced options screen in the Windows Recovery Environment.
  • Startup Settings  screen in the Windows Recovery Environment.
  • After your device restarts, you'll see a list of options.
  • Select option 5 from the list or press F5 for Safe Mode with Networking.

 

 

Second Option:

 

Create recovery media for your computer

 

• To create recovery media, follow these steps:
• On any computer running the same Operating System, Click Start , then type "create recovery drive." Windows will provide relevant results as you type.
• Select Create a recovery drive.
• At the "User Access Control" prompt, Select Yes to open the Recovery Drive wizard. Keep the check box next to Back up system files to the recovery drive checked, click Next.
• Connect the USB flash drive to an available USB port, ensure that the drive selected is correct, then click Next.

 

Once the Recovery Media is created, boot the problem computer with the USB drive created. Press F12 for the Startup Menu. Select the USB drive created, then follow the instructions above to reach Safe Mode with Networking.

[Hari Prahlad]

 

First Option

 

Before you enter safe mode, you need to enter the Windows Recovery Environment (winRE). To do this, you will repeatedly turn your device off, then on:

 

• Hold down the power button for 10 seconds to turn off your device.
• Press the power button again to turn on your device.
• On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
• Press the power button again to turn on your device.
• When Windows restarts, hold down the power button for 10 seconds to turn off your device.
• Press the power button again to turn on your device.

Allow your device to restart into Automatic Repair, and select Advanced options to enter winRE. Now that you are in winRE, you will follow these steps to take you to safe mode:

• On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
  • Choose an option screen in the Windows Recovery Environment.
  • Troubleshoot screen in the Windows Recovery Environment.
  • Advanced options screen in the Windows Recovery Environment.
  • Startup Settings  screen in the Windows Recovery Environment.
  • After your device restarts, you'll see a list of options.
  • Select option 5 from the list or press F5 for Safe Mode with Networking.

 

 

Second Option:

 

Create recovery media for your computer

 

• To create recovery media, follow these steps:
• On any computer running the same Operating System, Click Start , then type "create recovery drive." Windows will provide relevant results as you type.
• Select Create a recovery drive.
• At the "User Access Control" prompt, Select Yes to open the Recovery Drive wizard. Keep the check box next to Back up system files to the recovery drive checked, click Next.
• Connect the USB flash drive to an available USB port, ensure that the drive selected is correct, then click Next.

 

Once the Recovery Media is created, boot the problem computer with the USB drive created. Press F12 for the Startup Menu. Select the USB drive created, then follow the instructions above to reach Safe Mode with Networking.

 

Thank you so much.  Will try out and revert.

[Hari Prahlad]

Have to do it today.  Unscheduled power outage yesterday.

[Hari Prahlad]

Have to do it today.  Unscheduled power outage yesterday.

[Hari Prahlad]

Have to do it today.  Unscheduled power outage yesterday.

[Hari Prahlad]

Have to do it today.  Unscheduled power outage yesterday.

[Hari Prahlad]

Have to do it today. Unscheduled power outage yesterday.