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Icon says Not Connected, but I do have internet connection

Started by Jackpine , Dec 19 2021 12:44 PM

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#1
Jackpine
Posted 19 December 2021 - 12:44 PM

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The internet icon (showing the number of bars) in the lower right taskbar shows zero bars highlighted, and there is a yellow star on top of the blank bars.  When I hover my mouse over the icon, I get the message: "Not Connected - Connections are available." And when I left click on the icon to bring up the list of all connections available, it shows by Bell connection and says that I am connected.

 

Is there any way to fix the incorrect icon message in the taskbar?

 

By the way, I posted this from the laptop that says I am not connected!

 

Thanks.


Edited by Jackpine, 19 December 2021 - 12:45 PM.

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#2
zep516
Posted 19 December 2021 - 03:31 PM

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Hello jackpine,

 

Did the problem just start?  Perhaps after an update to windows.

 

 

Looks like a possible registry edit. After a lot of research nothing seems to work except the registry edit. See linked information below. Are you comfortable in the registry?   

 

Network icon says No internet access, but I am connected (thewindowsclub.com)


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#3
Jackpine
Posted 19 December 2021 - 06:35 PM

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I went to the registry item, and the value is already set to 1.  So I left it as is.  By the way, this laptop has Windows 7 installed.  (Not my main computer.  I inherited it from my daughter.)


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#4
zep516
Posted 19 December 2021 - 06:52 PM

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When did the problem start?


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#5
Jackpine
Posted 19 December 2021 - 07:10 PM

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About a year ago.
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#6
zep516
Posted 19 December 2021 - 07:23 PM

zep516

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Take a look here
 
 

 

 

Thanks to everyone who pointed to this article. I had to look at it several times before it made any sense but I was able to finally solve the problem. I went through the steps regarding the registry and made sure that the LOCAL SERVICE and NETWORK SERVICE had full access to the referenced subkeys by explicitly granting it under each key's permissions. That having failed, I moved on to the next item which said to make both services local administrators. The Local Users and Groups snap-in however is hidden in Windows 7 Home Premium but searching the help, to verify it is even part of that edition of the OS, I did find a command line option to add them to the Administrators group and solved the problem. The commands are as follows:
 
net localgroup "Administrators" "NETWORK SERVICE" /add
 
net localgroup "Administrators" "LOCAL SERVICE" /add
 
Note that CAPS are optional. The quotation marks, however, are REQUIRE
 
 
Always set a restore point before making changes.

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#7
Jackpine
Posted 20 December 2021 - 09:01 AM

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Not sure what to do here.  I'm afraid to mess things up, even with creating a restore point.  (That's the easy part!)


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#8
zep516
Posted 20 December 2021 - 04:50 PM

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No problem we can return to that later, in the meantime can you do this exercise below:

 

Please download MiniToolBox http://download.blee...MiniToolBox.exe and run it.
 
Checkmark following boxes:
 
  •  
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
  • List Restore Points
 
Click Go and post the result.

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#9
Jackpine
Posted 21 December 2021 - 07:27 PM

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Hi zep516.

 

I am away from the laptop for a couple of days, but will post the MiniToolBox log tomorrow.  I can also check for the latest version of the network card driver at that time.


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#10
zep516
Posted 21 December 2021 - 10:15 PM

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Sounds good!


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#11
Jackpine
Posted 22 December 2021 - 11:06 AM

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Here is the MiniToolBox log:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Amanda (administrator) on 22-12-2021 at 12:04:57
Running from "C:\Users\Amanda\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion g6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter = Wireless Network Connection (Connected)
Bluetooth Personal Area Network = Local Area Connection (Media disconnected)
Realtek PCIe FE Family Controller = Local Area Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Amanda-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : E4-D5-3D-BD-9B-AD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 78-E3-B5-67-D4-D2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Personal Area Network
   Physical Address. . . . . . . . . : E4-D5-3D-FA-B4-09
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
   Physical Address. . . . . . . . . : E4-D5-3D-BD-9B-AD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3d39:28e1:a947:43de%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.91(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : December-22-21 11:58:27 AM
   Lease Expires . . . . . . . . . . : December-25-21 11:58:31 AM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 249877821
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-3B-8F-E5-E4-D5-3D-BD-9B-AD
   DNS Servers . . . . . . . . . . . : 192.168.2.1
                                       207.164.234.193
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  mynetwork
Address:  192.168.2.1

Name:    google.com
Addresses:  2607:f8b0:4020:804::200e
      172.217.13.206


Pinging google.com [172.217.13.206] with 32 bytes of data:
Reply from 172.217.13.206: bytes=32 time=9ms TTL=120
Reply from 172.217.13.206: bytes=32 time=9ms TTL=120

Ping statistics for 172.217.13.206:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 9ms, Average = 9ms
Server:  mynetwork
Address:  192.168.2.1

Name:    yahoo.com
Addresses:  2001:4998:24:120d::1:1
      2001:4998:124:1507::f000
      2001:4998:44:3507::8001
      2001:4998:24:120d::1:0
      2001:4998:124:1507::f001
      2001:4998:44:3507::8000
      74.6.143.26
      98.137.11.164
      74.6.143.25
      98.137.11.163
      74.6.231.20
      74.6.231.21


Pinging yahoo.com [74.6.231.21] with 32 bytes of data:
Reply from 74.6.231.21: bytes=32 time=31ms TTL=55
Reply from 74.6.231.21: bytes=32 time=31ms TTL=55

Ping statistics for 74.6.231.21:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 31ms, Average = 31ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...e4 d5 3d bd 9b ad ......Microsoft Virtual WiFi Miniport Adapter
 15...78 e3 b5 67 d4 d2 ......Realtek PCIe FE Family Controller
 14...e4 d5 3d fa b4 09 ......Bluetooth Personal Area Network
 11...e4 d5 3d bd 9b ad ......Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1     192.168.2.91     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link      192.168.2.91    281
     192.168.2.91  255.255.255.255         On-link      192.168.2.91    281
    192.168.2.255  255.255.255.255         On-link      192.168.2.91    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.2.91    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.2.91    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::3d39:28e1:a947:43de/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/22/2021 11:59:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/22/2021 10:31:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/21/2021 09:09:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/19/2021 02:25:10 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed to add certificate to Third-Party Root Certification Authorities store with error: Access is denied.

Error: (12/19/2021 02:25:09 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed to add certificate to Third-Party Root Certification Authorities store with error: Access is denied.

Error: (12/19/2021 02:25:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed to add certificate to Third-Party Root Certification Authorities store with error: Access is denied.

Error: (12/19/2021 02:25:07 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed to add certificate to Third-Party Root Certification Authorities store with error: Access is denied.

Error: (12/19/2021 02:25:07 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed to add certificate to Third-Party Root Certification Authorities store with error: Access is denied.

Error: (12/19/2021 02:25:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed to add certificate to Third-Party Root Certification Authorities store with error: Access is denied.

Error: (12/19/2021 02:25:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed to add certificate to Third-Party Root Certification Authorities store with error: Access is denied.


System errors:
=============
Error: (12/22/2021 12:02:38 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070006

Error: (12/22/2021 12:00:52 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (12/22/2021 11:59:08 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AVG Tools service.

Error: (12/22/2021 10:40:46 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (12/22/2021 10:37:42 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, is not ready for access yet.

Error: (12/22/2021 10:37:42 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, is not ready for access yet.

Error: (12/22/2021 10:34:52 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070006

Error: (12/22/2021 10:33:28 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (12/21/2021 09:54:55 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (12/21/2021 09:13:09 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070006


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2018-12-02 00:03:52.082
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\ProgramData\ESET\ESET Security\Updfiles\base_nonnups\nod01D6.dll.nup.raw because the set of per-page image hashes could not be found on the system.

  Date: 2018-12-02 00:03:51.739
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\ProgramData\ESET\ESET Security\Updfiles\base_nonnups\nod01D6.dll.nup.raw because the set of per-page image hashes could not be found on the system.

  Date: 2018-12-02 00:03:51.458
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\ProgramData\ESET\ESET Security\Updfiles\base_nonnups\nod01D6.dll.nup.raw because the set of per-page image hashes could not be found on the system.

  Date: 2018-11-18 00:45:37.392
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\ESET\ESET Security\Modules\em023_64\14406\em023_64.dll.raw because the set of per-page image hashes could not be found on the system.

  Date: 2018-11-18 00:45:37.033
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\ESET\ESET Security\Modules\em023_64\14406\em023_64.dll.raw because the set of per-page image hashes could not be found on the system.

  Date: 2018-11-18 00:45:36.752
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\ESET\ESET Security\Modules\em023_64\14406\em023_64.dll.raw because the set of per-page image hashes could not be found on the system.

  Date: 2018-11-05 14:22:16.019
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\ProgramData\ESET\ESET Security\Updfiles\base_nonnups\nod6CDC.dll.nup.raw because the set of per-page image hashes could not be found on the system.

  Date: 2018-11-05 14:22:15.691
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\ProgramData\ESET\ESET Security\Updfiles\base_nonnups\nod6CDC.dll.nup.raw because the set of per-page image hashes could not be found on the system.

  Date: 2018-11-05 14:22:15.457
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\ProgramData\ESET\ESET Security\Updfiles\base_nonnups\nod6CDC.dll.nup.raw because the set of per-page image hashes could not be found on the system.

  Date: 2018-11-05 14:22:15.098
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\ProgramData\ESET\ESET Security\Updfiles\base_nonnups\nod6CDC.dll.nup.raw because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

µTorrent (HKLM-x32\...\uTorrent) (Version: 2.2.1 - )
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 19.012.20035 - Adobe Systems Incorporated)
ANT Drivers Installer x64 (HKLM\...\{C31D139A-5A4A-44A7-9B85-7775CEA60121}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
AVG AntiVirus FREE (HKLM\...\AVG Antivirus) (Version: 21.11.3215 - AVG Technologies)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version:  - Broadcom Corporation)
Broadcom Bluetooth Software (HKLM\...\{6E7F4CA3-B2DE-413C-A7A1-43AA5BE19EA1}) (Version: 6.5.0.2300 - Broadcom Corporation)
Broadcom InConcert Maestro (HKLM\...\{57DD35E9-D9BB-4089-BB05-EF933C586CB3}) (Version: 1.0.5.2300 - Broadcom Corporation)
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: 1.5.4.4 - Canon Inc.)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.7.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.20.13 - Canon Inc.)
Canon MG5700 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5700_series) (Version: 1.00 - Canon Inc.)
Canon MG5700 series On-screen Manual (HKLM-x32\...\Canon MG5700 series On-screen Manual) (Version: 7.8.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.3.0 - Canon Inc.)
Classic Shell (HKLM\...\{CABCE573-0A86-42FA-A52A-C7EA61D5BE08}) (Version: 4.3.1 - IvoSoft)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
Elevated Installer (HKLM-x32\...\{BC4FF911-2F33-4A79-9D59-7E21866C8A09}) (Version: 7.0.1.0 - Garmin Ltd or its subsidiaries) Hidden
ERUNT 1.1j (HKLM-x32\...\ERUNT_is1) (Version:  - Lars Hederer)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
EVEREST Ultimate Edition v5.50 (HKLM-x32\...\EVEREST Ultimate Edition_is1) (Version: 5.50 - Lavalys, Inc.)
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Garmin Express (HKLM-x32\...\{414a0118-9b7e-484e-8079-a01bc6d069f8}) (Version: 7.0.1.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{630919DC-A490-4AFF-B2C9-C5FA69D3D742}) (Version: 7.0.1.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 96.0.4664.110 - Google LLC)
Google Earth Pro (HKLM\...\{9BFB06CD-3925-49E2-BAB7-EA695821CE4C}) (Version: 7.3.4.8248 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.36.51 - Google LLC) Hidden
Hewlett-Packard ACLM.NET v1.1.2.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Hope Lake 1.00 (HKLM-x32\...\Hope Lake 1.00) (Version: 1.00 - Games)
HP Documentation (HKLM-x32\...\{3D5C7E0E-AEC0-40EB-99D3-C40469738040}) (Version: 1.1.0.0 - Hewlett-Packard)
HP PC Hardware Diagnostics Windows (HKLM-x32\...\{ECCFEFB0-A6EB-4BB3-9C9D-690370ED0C6D}) (Version: 1.7.0.0 - HP Inc.)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15076.3891 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{962CB079-85E6-405F-8704-1C62365AE46F}) (Version: 4.5.10.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{90201F91-CF46-41DC-8AF7-2756A2492A72}) (Version: 8.8.28.13 - HP Inc.)
HP Support Solutions Framework (HKLM-x32\...\{EA6A1ABF-8D4C-432A-AF6C-84738319C2D7}) (Version: 12.17.27.5 - HP Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6365.0 - IDT)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.5.0 - LIGHTNING UK!)
Intel® Computing Improvement Program (HKLM\...\{F6B5BD59-21F0-47F8-A6C6-63BAEB1A6569}) (Version: 2.1.03720 - Intel Corporation)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2476 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel Corporation)
K-Lite Mega Codec Pack 14.3.0 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 14.3.0 - KLCP)
Macrium Reflect Server Edition (HKLM\...\{49157BD6-B5D3-4DBB-98C8-A604D4332D9B}) (Version: 7.0.2187 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Server Edition (HKLM\...\MacriumReflect) (Version: 7.0 - Paramount Software (UK) Ltd.)
Microsoft .NET Framework 4.8 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.8.03761 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026 (HKLM-x32\...\{e46eca4f-393b-40df-9f49-076faf788d83}) (Version: 14.0.23026.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820 (HKLM-x32\...\{45231ab4-69fd-486a-859d-7a59fcd11013}) (Version: 14.23.27820.0 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 95.0.2 (x64 en-US)) (Version: 95.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 59.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 7 Ultra Edition (HKLM-x32\...\{43FFE159-3199-4188-A1CD-629166AD1033}) (Version: 7.02.6445 - Nero AG)
PerfectDisk Professional Business (HKLM\...\{682B22AB-EAAA-4B1C-83AF-B26E7D4ED01E}) (Version: 13.0.842 - Raxco Software Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.46.610.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.84 - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 3.1.5 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.5 - VS Revo Group, Ltd.)
Sudoku Works (HKLM-x32\...\{5B10C186-C6CF-45D8-9E2D-4F18247A5C63}) (Version: 1.0 - Oak Systems)
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.27.1 - Synaptics Incorporated)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
WinCDEmu (HKLM-x32\...\WinCDEmu) (Version: 4.1 - Sysprogs)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
Zoom (HKCU\...\ZoomUMX) (Version: 5.0 - Zoom Video Communications, Inc.)

========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 6091.86 MB
Available physical RAM: 3545.7 MB
Total Virtual: 12181.86 MB
Available Virtual: 9427.25 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:905.46 GB) (Free:763.87 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:21.89 GB) (Free:2.33 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:3.95 GB) FAT32

========================= Users: ========================================

User accounts for \\AMANDA-HP

Administrator            Amanda                   Guest                    

========================= Restore Points ==================================

15-11-2021 20:59:12 KpRm
15-11-2021 21:01:59 Removed Classic Shell
15-11-2021 21:07:01 Installed Classic Shell
17-11-2021 16:11:17 Installed Microsoft Solution - B4164D8C-3813-495A-BBBC-BA51D122A226
17-11-2021 16:11:46 Restore Point before Corrupt Patch Registry keys
17-11-2021 16:14:15 Installed Microsoft Solution - B4164D8C-3813-495A-BBBC-BA51D122A226
17-11-2021 18:33:35 Installed Microsoft Office Enterprise 2007
17-11-2021 18:45:32 Windows Update
17-11-2021 19:35:37 Removed Microsoft Office Enterprise 2007
17-11-2021 19:48:53 Installed Microsoft Office Enterprise 2007
17-11-2021 20:08:21 Revo Uninstaller Pro's restore point - Microsoft Office Enterprise 2007
17-11-2021 20:09:00 Removed Microsoft Office Enterprise 2007
17-11-2021 20:24:34 Device Driver Package Install: SysProgs.org Storage controllers
17-11-2021 21:45:49 Installed Microsoft Office Enterprise 2007
18-11-2021 01:17:08 Windows Update
18-11-2021 01:40:03 Windows Update
18-11-2021 22:37:49 Windows Update
19-12-2021 18:37:32 Windows Update

**** End of log ****

 


  • 0

#12
zep516
Posted 22 December 2021 - 04:18 PM

zep516

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Did you try updating the wireless network adapter?
 
If not you can do it through device manager.
 
To open device manager in windows 7 see linked below:
 
 
Once in device manager, look for the listing Network adapter, to the left of the listing click on the arrow to expand the list. Find you adapter Broadcom 4313GN 802.11b/g/n 1x1
 
Right click on the adapter name and choose Update driver
 
reboot computer and check Icon.

  • 0

#13
Jackpine
Posted 22 December 2021 - 06:11 PM

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I selected Update Driver.  Windows then said it is the most current version.


Edited by Jackpine, 22 December 2021 - 06:11 PM.

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#14
zep516
Posted 22 December 2021 - 06:16 PM

zep516

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Okay,

 

I was wondering if you right click on the network Icon, does it provide an option to choose trouble shoot? If so, do it if you have not already.


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#15
Jackpine
Posted 22 December 2021 - 06:21 PM

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I checked.  There is no troubleshoot option.


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