[wizardofmann]

I have tried to update twice. Downloads OK, but stops installing at 20% and keeps re-starting computer but goes no further! 

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You can delete update cache files and try again, execute the attached batch script to delete downloaded Windows 10 update files.

Edited by JSntgRvr, 17 January 2022 - 06:12 PM.

[FreeBooter]

You can delete update cache files and try again, execute the attached batch script to delete downloaded Windows 10 update files.

Edited by JSntgRvr, 17 January 2022 - 06:12 PM.

[DR M]

Hi, wizardofmann.

 

Let us know if you solved your problem or not. 

[wizardofmann]

Firstly, thank you for your replies.

 

I have been trying to get to the bottom of this mess since the 12 of December and as a consequence, my head up the proverbial a**e! Plus I have just spent half a day correcting the mess two ignoramus MS support agents made. So I hope you understand I am very nervous clicking/downloading stuff off the internet. 

but if I can get a heads up from an administrator of the forum, I will try anything within reason.

 

Although I am getting on in years, I am computer literate, I was a CAD engineer in another life. I am now retired for nearly twelve years. I believe the problem is that the update system has become corrupt. I tried DISM with administration rights but even that does not work/load.

 

Thanks again in advance.

 

I Did an edit to remove a swear word.

Please remember children use this site.

Peterm

[DR M]

You are very welcome, and I hope we will be able to help you here.
 

Let's check the services. 

• Please download Farbar Service Scanner and save it on your Desktop.
• Right click on the tool icon and run it as administrator.
• Make sure all the options are checked.
• Click on the Scan button.
• It will create a log (FSS.txt) on your Desktop.
• Copy and paste the log's content to your next reply.

[FreeBooter]

If you don't want to use the batch script, you can execute the bellow commands to delete Windows update cache files.

Please open the Command Prompt by typing cmd.exe into Start Menu, right-click on Cmd.exe, and open it as an administrator.

Net stop wuauserv


Del /s /q /f %SystemRoot%\SoftwareDistribution\Download


Net start wuauserv

Restart your computer and try installing the update again.
 

[DR M]

@Freebooter, 

 

The user said he ran DISM without success, so possibly something is corrupted. The above actions won't help if this is the case or if there is a missing service. 

 

I asked him to run FSS to check the services and then decide what action is needed. 

[FreeBooter]

@Freebooter, 

 

The user said he ran DISM without success, so possibly something is corrupted. The above actions won't help if this is the case or if there is a missing service. 

 

I asked him to run FSS to check the services and then decide what action is needed. 

DISM /Online /Cleanup-Image /RestoreHealth

The above command will not work if Windows Update service not working correctly. You will be prompted to use /source parameter to specify the location of the files that are require to restore the damage or missing files.

The Install.wim is the source of where these corrupted or missing files located.
The Windows Imaging Format (WIM) is a file-based disk image format.  It was developed by Microsoft to help deploy Windows Vista and subsequent versions of Windows operating system family.
The following command can be executed to extract corrupted or missing Windows Component Store files.

DISM  /Online  /Cleanup-Image   /RestoreHealth     /Source:WIM:X:\Sources\Install.wim:1    /LimitAccess 

Replace the X:\Sources folder path with a folder path where Install.wim image file is stored.
The /LimitAcess parameter tells DISM utility to not to use Windows Update service to retrieve corrupted or missing files.
The /Index parameter tells DISM utility to retrieve the corrupted or missing files from which edition of Windows OS. The Install.wim file can contain more than one edition of the Windows OS. You can execute following command to found out index number of your Windows OS edition that you want to repair.

Dism  /Get-WimInfo  /Wimfile:"L:\sources\install.wim"

Replace the  L:\sources with directory path where Install.wim stored. As you can see there is two editions of Windows 10 and all have index number.

[wizardofmann]

firstly, my apologies for the swear word. Secondly, thanks again for the replies.

 

I have held back replying as I am frightened to death changing anything right now as I really have had a traumatic time with the Microsoft techs! I am even more convinced now that windows update is 'broken.' I have made an official complaint and await a reply but not holding my breath.

[peterm]

You can listen to what Dr M advises. This is his area of expertise. He has gone through a couple years training to do what he does.

The malware people (He is one) all do rigors training before they are allowed to advise on what to do. 

[DR M]

The FSS I asked you to use is just a diagnostic tool. It will not mess up anything, just show us if there is something wrong with services having to do with updates. But it's your computer, so your decision about how you are going to proceed.