[tjmcs]

Can chkdsk be run on a computer that upgraded to windows 10?

 

Thanks

tjmcs

[Advertisements]

Hi:

 

Yes you can. The best way to run CHKDSK is thru the Recovery Environment.
 
Use the Media creation tool to automatically create a bootable W10 installation flash drive.
 
Download Windows 10 (microsoft.com)
 
Insert the media created on the troubled computer. Turn On the computer and tap on the Esc. From the menu, select F9, then the USB device where the media tool is inserted.

• Click “Next” on the main wizard screen.
• Click on the “Repair your computer” link.
• Choose “Troubleshoot.”
• Select “Advanced options.”
• Click on the “Command Prompt” option.

At the command prompt type the following and press Enter.
 
BCDEDIT | Find "osdevice"
 
Take note of the drive letter shown as the "osdevice", then type the following and press Enter:
 
CHKDSK X:\ /R
 
Replace the X with the osdevice letter and press Enter. 

[JSntgRvr]

Hi:

 

Yes you can. The best way to run CHKDSK is thru the Recovery Environment.
 
Use the Media creation tool to automatically create a bootable W10 installation flash drive.
 
Download Windows 10 (microsoft.com)
 
Insert the media created on the troubled computer. Turn On the computer and tap on the Esc. From the menu, select F9, then the USB device where the media tool is inserted.

• Click “Next” on the main wizard screen.
• Click on the “Repair your computer” link.
• Choose “Troubleshoot.”
• Select “Advanced options.”
• Click on the “Command Prompt” option.

At the command prompt type the following and press Enter.
 
BCDEDIT | Find "osdevice"
 
Take note of the drive letter shown as the "osdevice", then type the following and press Enter:
 
CHKDSK X:\ /R
 
Replace the X with the osdevice letter and press Enter. 

[tjmcs]

Thank you.

 

I am having a problem that I will put into another post. Googled the problem and a solution was to run chkdsk. Computer is a Windows 8 that got upgraded to 10. 

 

It will be tomorrow before I post that problem.

 

Thanks again.

 

tjmcs

[tjmcs]

Boy, was that dumb. I will make a "new" post if JSntgRvr's solution does not work, since I have a solution that involves chkdsk.

[JSntgRvr]

If you wish, you can post the problem here.

[phillpower2]

Boy, was that dumb. I will make a "new" post if JSntgRvr's solution does not work, since I have a solution that involves chkdsk.

 

 

Not dumb at all and by asking for help you have proven the fact, none of us have all the answers but a problem shared is normally a problem solved 

[tjmcs]

Here is my problem...pc is a Win8.1 that upgraded to Win10. Over weekend, started taking 10 minutes or so to use the thing after I signed in. Very unusual for it. The light showing the drive was in use stayed on, buttons would not work, mouse would not work. Thought it had bad memory, memory is still showing 16G. Surfed the web, most everybody said to run chkdsk. I know some files get moved and/or renamed in Win10, I was hesitant. As I mulled it over, tried to watch a youtube video, discovered no sound. The volume icon in taskbar will not open and the light stays on for the drive a few seconds short of nine minutes when the icon is clicked. I looked that up. Web said go into Task Manager/Details, end the task explorer.exe, restart it and the computer will be fine. My explorer.exe shows "disabled". Looked that up, web says run chkdsk.

 

Since all avenues point to running chkdsk, I came here to be sure. I found I can, so I will try. I will post my result here.

 

tjmcs

Edited by tjmcs, 05 January 2022 - 06:02 PM.

[JSntgRvr]

Please download MiniToolBox and run it.
 
Checkmark following boxes:

• Report IE Proxy Settings
• Report FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size

Click Go and post the result.

[tjmcs]

JSntgRvr, I ran it the way it is shown in your post. Says drive, path or file is invalid. For clarification, is that a forward slash and a back slash on CHKDSK X:\/R?

 

Thanks

 

tjmcs

[JSntgRvr]

Replace the X with the osdevice letter. No need to use a back slash CHKDSK[Space]X:[Space]/R. Before the R, there is a forward slash

[tjmcs]

I just realized I made a mistake. I made the bootable flashdrive on a Win7 pc. Some of the stuff from the 7 transfered to the 10. I'll start over tomorrow. Hopefully, I haven't screwed anything up to bad.

Edited by tjmcs, 05 January 2022 - 10:43 PM.

[tjmcs]

Ran MTB. How do I post result?

 

The downloads folder from the Win7 machine copied to the Win10 machine. That folder is now part of the Win10 downloads. And explorer.exe is still disabled.

 

The MTB result is from the original Win10 flashdrive made on the 7. 

Edited by tjmcs, 06 January 2022 - 08:21 AM.

[JSntgRvr]

Ran MTB. How do I post result?

 

 

Copy and paste its results in your reply.

[tjmcs]

MiniToolBox by Farbar  Version: 17-06-2016

Ran by customerservice (administrator) on 06-01-2022 at 08:08:33

Running from "C:\Users\customerservice\Downloads"

Microsoft Windows 10 Home  (X64)

Model: F0AW0034US Manufacturer: LENOVO

Boot Mode: Normal

***************************************************************************

 

========================= IE Proxy Settings: ============================== 

 

Proxy is not enabled.

No Proxy Server is set.

 

========================= FF Proxy Settings: ============================== 

 

========================= Hosts content: =================================

========================= IP Configuration: ================================

 

Realtek PCIe GBE Family Controller = Ethernet (Connected)

Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC = Wi-Fi (Media disconnected)

Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global icmpredirects=enabled

set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 5" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 6" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : Lenovo-PC

   Primary Dns Suffix  . . . . . . . : 

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

 

Ethernet adapter Ethernet:

 

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

   Physical Address. . . . . . . . . : 00-25-AB-62-5A-08

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : ::44cf:5f0:7d33:2756(Preferred) 

   Temporary IPv6 Address. . . . . . : ::bcb8:9864:d28:cb41(Preferred) 

   Link-local IPv6 Address . . . . . : fe80::44cf:5f0:7d33:2756%20(Preferred) 

   IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred) 

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Thursday, January 6, 2022 7:53:53 AM

   Lease Expires . . . . . . . . . . : Thursday, January 6, 2022 8:53:53 AM

   Default Gateway . . . . . . . . . : 192.168.0.1

   DHCP Server . . . . . . . . . . . : 192.168.0.1

   DHCPv6 IAID . . . . . . . . . . . : 50341291

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-6C-17-DC-00-25-AB-62-5A-08

   DNS Servers . . . . . . . . . . . : 24.48.160.2

                                       24.48.160.3

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Wireless LAN adapter Wi-Fi:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC

   Physical Address. . . . . . . . . : 9C-AD-97-BC-ED-93

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Local Area Connection* 5:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3

   Physical Address. . . . . . . . . : 9E-AD-97-BC-ED-93

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Local Area Connection* 6:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4

   Physical Address. . . . . . . . . : 9C-AD-97-BC-ED-93

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Ethernet adapter Bluetooth Network Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

   Physical Address. . . . . . . . . : 9C-AD-97-BC-ED-94

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

Server:  UnKnown

Address:  24.48.160.2

 

Name:    google.com

Addresses:  2607:f8b0:4023:1002::64

  2607:f8b0:4023:1002::8a

  2607:f8b0:4023:1002::65

  2607:f8b0:4023:1002::66

  142.250.114.100

  142.250.114.113

  142.250.114.101

  142.250.114.138

  142.250.114.102

  142.250.114.139

 

 

Pinging google.com [142.250.114.101] with 32 bytes of data:

Reply from 142.250.114.101: bytes=32 time=16ms TTL=109

Reply from 142.250.114.101: bytes=32 time=16ms TTL=109

 

Ping statistics for 142.250.114.101:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 16ms, Maximum = 16ms, Average = 16ms

Server:  UnKnown

Address:  24.48.160.2

 

Name:    yahoo.com

Addresses:  2001:4998:24:120d::1:0

  2001:4998:24:120d::1:1

  2001:4998:124:1507::f000

  2001:4998:44:3507::8001

  2001:4998:44:3507::8000

  2001:4998:124:1507::f001

  74.6.143.26

  98.137.11.163

  98.137.11.164

  74.6.231.21

  74.6.143.25

  74.6.231.20

 

 

Pinging yahoo.com [74.6.143.26] with 32 bytes of data:

Reply from 74.6.143.26: bytes=32 time=50ms TTL=51

Reply from 74.6.143.26: bytes=32 time=57ms TTL=51

 

Ping statistics for 74.6.143.26:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 50ms, Maximum = 57ms, Average = 53ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

 20...00 25 ab 62 5a 08 ......Realtek PCIe GBE Family Controller

 17...9c ad 97 bc ed 93 ......Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC

 19...9e ad 97 bc ed 93 ......Microsoft Wi-Fi Direct Virtual Adapter #3

  9...9c ad 97 bc ed 93 ......Microsoft Wi-Fi Direct Virtual Adapter #4

 11...9c ad 97 bc ed 94 ......Bluetooth Device (Personal Area Network)

  1...........................Software Loopback Interface 1

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.12     25

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331

      192.168.0.0    255.255.255.0         On-link      192.168.0.12    281

     192.168.0.12  255.255.255.255         On-link      192.168.0.12    281

    192.168.0.255  255.255.255.255         On-link      192.168.0.12    281

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331

        224.0.0.0        240.0.0.0         On-link      192.168.0.12    281

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331

  255.255.255.255  255.255.255.255         On-link      192.168.0.12    281

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

 20    281 ::/64                    On-link

  1    331 ::1/128                  On-link

 20    281 ::44cf:5f0:7d33:2756/128 On-link

 20    281 ::bcb8:9864:d28:cb41/128 On-link

 20    281 fe80::/64                On-link

 20    281 fe80::44cf:5f0:7d33:2756/128

                                    On-link

  1    331 ff00::/8                 On-link

 20    281 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)

Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)

Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)

Catalog5 04 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)

Catalog5 05 C:\WINDOWS\SysWOW64\NLAapi.dll [71168] (Microsoft Corporation)

Catalog5 06 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog5 07 C:\WINDOWS\SysWOW64\winrnr.dll [34304] (Microsoft Corporation)

Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

Catalog9 14 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\napinsp.dll [70144] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [89088] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [89088] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\NLAapi.dll [97280] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog5 07 C:\Windows\System32\winrnr.dll [49152] (Microsoft Corporation)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 11 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 12 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 13 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

x64-Catalog9 14 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (01/06/2022 08:09:22 AM) (Source: Application Error) (User: )

Description: Windows cannot access the file C:\Windows\System32\upnp.dll for one of the following reasons:

there is a problem with the network connection, the disk that the file is stored on, or the storage

drivers installed on this computer; or the disk is missing.

Windows closed the program Host Process for Windows Services because of this error.

 

Program: Host Process for Windows Services

File: C:\Windows\System32\upnp.dll

 

The error value is listed in the Additional Data section.

User Action

1. Open the file again.

This situation might be a temporary problem that corrects itself when the program runs again.

2.

If the file still cannot be accessed and

- It is on the network,

your network administrator should verify that there is not a problem with the network and that the server can be contacted.

- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for

further assistance.

 

Additional Data

Error value: C0000242

Disk type: 3

 

Error: (01/06/2022 08:09:22 AM) (Source: Application Error) (User: )

Description: Faulting application name: svchost.exe_BITS, version: 10.0.19041.546, time stamp: 0x058e175a

Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6

Exception code: 0xc0000006

Fault offset: 0x0000000000030f64

Faulting process id: 0x1b04

Faulting application start time: 0xsvchost.exe_BITS0

Faulting application path: svchost.exe_BITS1

Faulting module path: svchost.exe_BITS2

Report Id: svchost.exe_BITS3

Faulting package full name: svchost.exe_BITS4

Faulting package-relative application ID: svchost.exe_BITS5

 

Error: (01/06/2022 08:06:11 AM) (Source: Application Error) (User: )

Description: Windows cannot access the file C:\Windows\System32\upnp.dll for one of the following reasons:

there is a problem with the network connection, the disk that the file is stored on, or the storage

drivers installed on this computer; or the disk is missing.

Windows closed the program Host Process for Windows Services because of this error.

 

Program: Host Process for Windows Services

File: C:\Windows\System32\upnp.dll

 

The error value is listed in the Additional Data section.

User Action

1. Open the file again.

This situation might be a temporary problem that corrects itself when the program runs again.

2.

If the file still cannot be accessed and

- It is on the network,

your network administrator should verify that there is not a problem with the network and that the server can be contacted.

- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for

further assistance.

 

Additional Data

Error value: C0000242

Disk type: 3

 

Error: (01/06/2022 08:06:11 AM) (Source: Application Error) (User: )

Description: Faulting application name: svchost.exe_BITS, version: 10.0.19041.546, time stamp: 0x058e175a

Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6

Exception code: 0xc0000006

Fault offset: 0x0000000000030f64

Faulting process id: 0x1a00

Faulting application start time: 0xsvchost.exe_BITS0

Faulting application path: svchost.exe_BITS1

Faulting module path: svchost.exe_BITS2

Report Id: svchost.exe_BITS3

Faulting package full name: svchost.exe_BITS4

Faulting package-relative application ID: svchost.exe_BITS5

 

Error: (01/06/2022 08:03:50 AM) (Source: Application Error) (User: )

Description: Windows cannot access the file C:\Windows\System32\upnp.dll for one of the following reasons:

there is a problem with the network connection, the disk that the file is stored on, or the storage

drivers installed on this computer; or the disk is missing.

Windows closed the program Host Process for Windows Services because of this error.

 

Program: Host Process for Windows Services

File: C:\Windows\System32\upnp.dll

 

The error value is listed in the Additional Data section.

User Action

1. Open the file again.

This situation might be a temporary problem that corrects itself when the program runs again.

2.

If the file still cannot be accessed and

- It is on the network,

your network administrator should verify that there is not a problem with the network and that the server can be contacted.

- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for

further assistance.

 

Additional Data

Error value: C0000242

Disk type: 3

 

Error: (01/06/2022 08:03:50 AM) (Source: Application Error) (User: )

Description: Faulting application name: svchost.exe_BITS, version: 10.0.19041.546, time stamp: 0x058e175a

Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6

Exception code: 0xc0000006

Fault offset: 0x0000000000030f64

Faulting process id: 0x28dc

Faulting application start time: 0xsvchost.exe_BITS0

Faulting application path: svchost.exe_BITS1

Faulting module path: svchost.exe_BITS2

Report Id: svchost.exe_BITS3

Faulting package full name: svchost.exe_BITS4

Faulting package-relative application ID: svchost.exe_BITS5

 

Error: (01/06/2022 08:01:50 AM) (Source: Application Error) (User: )

Description: Windows cannot access the file C:\Windows\System32\upnp.dll for one of the following reasons:

there is a problem with the network connection, the disk that the file is stored on, or the storage

drivers installed on this computer; or the disk is missing.

Windows closed the program Host Process for Windows Services because of this error.

 

Program: Host Process for Windows Services

File: C:\Windows\System32\upnp.dll

 

The error value is listed in the Additional Data section.

User Action

1. Open the file again.

This situation might be a temporary problem that corrects itself when the program runs again.

2.

If the file still cannot be accessed and

- It is on the network,

your network administrator should verify that there is not a problem with the network and that the server can be contacted.

- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for

further assistance.

 

Additional Data

Error value: C0000242

Disk type: 3

 

Error: (01/06/2022 08:01:50 AM) (Source: Application Error) (User: )

Description: Faulting application name: svchost.exe_BITS, version: 10.0.19041.546, time stamp: 0x058e175a

Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6

Exception code: 0xc0000006

Fault offset: 0x0000000000030f64

Faulting process id: 0x29e0

Faulting application start time: 0xsvchost.exe_BITS0

Faulting application path: svchost.exe_BITS1

Faulting module path: svchost.exe_BITS2

Report Id: svchost.exe_BITS3

Faulting package full name: svchost.exe_BITS4

Faulting package-relative application ID: svchost.exe_BITS5

 

Error: (01/06/2022 07:59:50 AM) (Source: Application Error) (User: )

Description: Windows cannot access the file C:\Windows\System32\upnp.dll for one of the following reasons:

there is a problem with the network connection, the disk that the file is stored on, or the storage

drivers installed on this computer; or the disk is missing.

Windows closed the program Host Process for Windows Services because of this error.

 

Program: Host Process for Windows Services

File: C:\Windows\System32\upnp.dll

 

The error value is listed in the Additional Data section.

User Action

1. Open the file again.

This situation might be a temporary problem that corrects itself when the program runs again.

2.

If the file still cannot be accessed and

- It is on the network,

your network administrator should verify that there is not a problem with the network and that the server can be contacted.

- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for

further assistance.

 

Additional Data

Error value: C0000242

Disk type: 3

 

Error: (01/06/2022 07:59:50 AM) (Source: Application Error) (User: )

Description: Faulting application name: svchost.exe_BITS, version: 10.0.19041.546, time stamp: 0x058e175a

Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6

Exception code: 0xc0000006

Fault offset: 0x0000000000030f64

Faulting process id: 0x2874

Faulting application start time: 0xsvchost.exe_BITS0

Faulting application path: svchost.exe_BITS1

Faulting module path: svchost.exe_BITS2

Report Id: svchost.exe_BITS3

Faulting package full name: svchost.exe_BITS4

Faulting package-relative application ID: svchost.exe_BITS5

 

 

System errors:

=============

Error: (01/06/2022 08:09:23 AM) (Source: Service Control Manager) (User: )

Description: The Background Intelligent Transfer Service service terminated unexpectedly.  It has done this 10 time(s).

 

Error: (01/06/2022 08:09:21 AM) (Source: disk) (User: )

Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

Error: (01/06/2022 08:09:17 AM) (Source: disk) (User: )

Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

Error: (01/06/2022 08:09:13 AM) (Source: disk) (User: )

Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

Error: (01/06/2022 08:09:09 AM) (Source: disk) (User: )

Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

Error: (01/06/2022 08:09:05 AM) (Source: disk) (User: )

Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

Error: (01/06/2022 08:09:01 AM) (Source: disk) (User: )

Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

Error: (01/06/2022 08:08:57 AM) (Source: disk) (User: )

Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

Error: (01/06/2022 08:08:53 AM) (Source: disk) (User: )

Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

Error: (01/06/2022 08:08:49 AM) (Source: disk) (User: )

Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

 

Microsoft Office Sessions:

=========================

Error: (01/06/2022 08:09:22 AM) (Source: Application Error)(User: )

Description: C:\Windows\System32\upnp.dllHost Process for Windows ServicesC00002423

 

Error: (01/06/2022 08:09:22 AM) (Source: Application Error)(User: )

Description: svchost.exe_BITS10.0.19041.546058e175antdll.dll10.0.19041.1288a280d1d6c00000060000000000030f641b0401d8030700f87811C:\WINDOWS\System32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dll9022403d-f16a-46ea-8541-0b7a01c26444

 

Error: (01/06/2022 08:06:11 AM) (Source: Application Error)(User: )

Description: C:\Windows\System32\upnp.dllHost Process for Windows ServicesC00002423

 

Error: (01/06/2022 08:06:11 AM) (Source: Application Error)(User: )

Description: svchost.exe_BITS10.0.19041.546058e175antdll.dll10.0.19041.1288a280d1d6c00000060000000000030f641a0001d803068ebf5bccC:\WINDOWS\System32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dll767942ca-64ac-4309-93e3-41c7477f6065

 

Error: (01/06/2022 08:03:50 AM) (Source: Application Error)(User: )

Description: C:\Windows\System32\upnp.dllHost Process for Windows ServicesC00002423

 

Error: (01/06/2022 08:03:50 AM) (Source: Application Error)(User: )

Description: svchost.exe_BITS10.0.19041.546058e175antdll.dll10.0.19041.1288a280d1d6c00000060000000000030f6428dc01d803063b1e745dC:\WINDOWS\System32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dllac9cc5f1-a3c4-4a8f-950b-da8493b22290

 

Error: (01/06/2022 08:01:50 AM) (Source: Application Error)(User: )

Description: C:\Windows\System32\upnp.dllHost Process for Windows ServicesC00002423

 

Error: (01/06/2022 08:01:50 AM) (Source: Application Error)(User: )

Description: svchost.exe_BITS10.0.19041.546058e175antdll.dll10.0.19041.1288a280d1d6c00000060000000000030f6429e001d80305f38bdc9cC:\WINDOWS\System32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dll3b8d428b-6c18-4737-bc32-21d053124d09

 

Error: (01/06/2022 07:59:50 AM) (Source: Application Error)(User: )

Description: C:\Windows\System32\upnp.dllHost Process for Windows ServicesC00002423

 

Error: (01/06/2022 07:59:50 AM) (Source: Application Error)(User: )

Description: svchost.exe_BITS10.0.19041.546058e175antdll.dll10.0.19041.1288a280d1d6c00000060000000000030f64287401d80305abf791c4C:\WINDOWS\System32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dll74e9e62e-c74d-48f9-8fbb-d7106ae2858c

 

 

=========================== Installed Programs ============================

 

64 Bit HP CIO Components Installer (HKLM\...\{3138F992-045B-4F55-825C-53B231E647CA}) (Version: 13.2.1 - Hewlett-Packard) Hidden

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 21.007.20099 - Adobe Systems Incorporated)

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.4.0.2710 - Adobe Systems Incorporated)

BEACON (HKLM-x32\...\{259BF8E7-28DB-461F-8D7F-7B6E267D2502}_is1) (Version: 1.4.0516.0 - Lenovo Inc.)

CCleaner (HKLM\...\CCleaner) (Version: 5.88 - Piriform)

Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)

Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)

Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)

Dolby Digital Plus Advanced Audio (HKLM\...\{B0BFC63F-EA07-419E-960B-3FB2ED5DD0B2}) (Version: 7.5.1.1 - Dolby Laboratories Inc)

Driver & Application Installation (HKLM-x32\...\{BFECCF2A-F094-4066-8BFA-29CCBB7F6602}) (Version: 6.13.0621 - Lenovo)

EducationPortal (HKLM-x32\...\{65487538-FF20-421B-91DB-F6634B8D264C}) (Version: 5.00.012.0903 - Lenovo)

Find the Differences (HKLM-x32\...\{65F9B587-24A7-466A-999A-9C5F9D452400}) (Version: 1.00.2012.0512 - Tong child Research & Planning Co.,Ltd) Hidden

Find the Differences (HKLM-x32\...\InstallShield_{65F9B587-24A7-466A-999A-9C5F9D452400}) (Version: 1.00.2012.0512 - Tong child Research & Planning Co.,Ltd)

Finding the Letters (HKLM-x32\...\{535FB733-FFCF-4460-8694-664A2F6C53B4}) (Version: 1.00.2012.0512 - Tong child Research & Planning Co.,Ltd) Hidden

Finding the Letters (HKLM-x32\...\InstallShield_{535FB733-FFCF-4460-8694-664A2F6C53B4}) (Version: 1.00.2012.0512 - Tong child Research & Planning Co.,Ltd)

Fruits (HKLM-x32\...\{AA39BFDE-71E5-46A6-A10B-44C2F45A341E}) (Version: 1.00.2012.0809 - Tong child Research & Planning Co.,Ltd) Hidden

Fruits (HKLM-x32\...\InstallShield_{AA39BFDE-71E5-46A6-A10B-44C2F45A341E}) (Version: 1.00.2012.0809 - Tong child Research & Planning Co.,Ltd)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 97.0.4692.71 - Google LLC)

Google Earth Pro (HKLM\...\{9BFB06CD-3925-49E2-BAB7-EA695821CE4C}) (Version: 7.3.4.8248 - Google)

hpbDSService (HKLM-x32\...\{62022DCB-BA92-4EC2-AE03-9B946E4DBF12}) (Version: 002.002.07399 - Hewlett-Packard) Hidden

hpbM401DSService (HKLM-x32\...\{82A58AA3-13AB-47FE-B519-82A7138050B1}) (Version: 001.001.05874 - Hewlett-Packard) Hidden

Intel® Chipset Device Software (HKLM-x32\...\{c6cff78a-cccb-49d5-be68-ae0ec5f0d48a}) (Version: 10.1.1.8 - Intel® Corporation) Hidden

Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.2.1183 - Intel Corporation)

Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.5107 - Intel Corporation)

Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.8.16.1063 - Intel Corporation)

Intel® Security Assist (HKLM-x32\...\{4B230374-6475-4A73-BA6E-41015E9C5013}) (Version: 1.0.0.532 - Intel Corporation)

Lenovo Assistant (HKLM-x32\...\{B2DE4F30-B8C7-49C0-85B9-2F37A5290F00}) (Version: 2.0.0.29 - Lenovo)

Lenovo Blacksilk USB Keyboard Driver (HKLM-x32\...\{B266E062-D6C5-485B-B426-51B152B041A6}) (Version: V1.6.13.0724 - Lenovo)

Lenovo Dynamic Brightness System (HKLM-x32\...\{D9ED6D06-6002-495E-A7BC-46E6AE386996}) (Version: 4.0.01.60516 - Lenovo)

Lenovo Eye Distance System (HKLM-x32\...\{5183D7AB-D09B-411F-A74E-BBAEA61C6505}) (Version: 4.0.01.60516 - Lenovo)

Lenovo Motion (HKLM-x32\...\{27499255-BA4B-48ED-A32B-12D297B2EF25}) (Version: 04.07.00.05275 - PointGrab) Hidden

Lenovo Motion (HKLM-x32\...\InstallShield_{27499255-BA4B-48ED-A32B-12D297B2EF25}) (Version: 04.07.00.05275 - PointGrab)

Lenovo Photos (HKLM-x32\...\Lenovo Photos) (Version: 4.8.5 - CEWE COLOR AG u Co. OHG)

Lenovo Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.7408 - CyberLink Corp.) Hidden

Lenovo Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.7408 - CyberLink Corp.)

Lenovo Reach (HKLM-x32\...\{3245D8C8-7FE0-4FD4-B04B-2720A333D592}) (Version: 1.1.0.197 - Stoneware, Inc.)

Lenovo Rescue System (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 4.0.0.1901 - CyberLink Corp.) Hidden

Lenovo Rescue System (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 4.0.0.1901 - CyberLink Corp.)

Lenovo Service Bridge (HKCU\...\{2C74547D-EF88-47F4-85F5-BE46A31E26B7}_is1) (Version: 5.0.2.9 - Lenovo)

Lenovo Solution Center (HKLM\...\{C1FC707B-AE6B-4DC4-89A5-6628A01F8103}) (Version: 3.3.003.00 - Lenovo)

Lenovo System Update (HKLM-x32\...\TVSU_is1) (Version: 5.07.0092 - Lenovo)

Lenovo USB2.0 UVC Camera (HKLM-x32\...\{E0A7ED39-8CD6-4351-93C3-69CCA00D12B4}) (Version: 6.2.9200.10275 - Realtek Semiconductor Corp.)

Lenovo Vantage Service (HKLM-x32\...\VantageSRV_is1) (Version: 3.10.26.0 - Lenovo Group Ltd.)

Lenovo YouCam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.5225 - CyberLink Corp.) Hidden

Lenovo YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.5225 - CyberLink Corp.)

LVT (HKLM-x32\...\{9E3469A6-443A-452C-BF44-8D7CE3A9A7E2}) (Version: 5.01.0429 - Lenovo)

Mammals (HKLM-x32\...\{33492EF5-7931-45B9-B74F-E4A99068B7C9}) (Version: 1.20.2014.0509 - Tong child Research & Planning Co.,Ltd)

Matching Roles (HKLM-x32\...\{92736E44-7608-4D80-9333-E40C82B7E8B3}) (Version: 1.00.2012.0512 - Tong child Research & Planning Co.,Ltd) Hidden

Matching Roles (HKLM-x32\...\InstallShield_{92736E44-7608-4D80-9333-E40C82B7E8B3}) (Version: 1.00.2012.0512 - Tong child Research & Planning Co.,Ltd)

Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 96.0.1054.62 - Microsoft Corporation)

Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.153.55 - )

Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.5389.1000 - Microsoft Corporation)

Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 21.230.1107.0004 - Microsoft Corporation)

Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)

Microsoft Update Health Tools (HKLM\...\{29B15818-E79F-4AB0-8938-9410C807AD76}) (Version: 2.84.0.0 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{3C3D696B-0DB7-3C6D-A356-3DB8CE541918}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{6AFCA4E1-9B78-3640-8F72-A7BF33448200}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)

Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212 (HKLM-x32\...\{323dad84-0974-4d90-a1c1-e006c7fdbb7d}) (Version: 14.0.24212.0 - Microsoft Corporation)

Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704 (HKLM-x32\...\{4d8dcf8c-a72a-43e1-9833-c12724db736e}) (Version: 14.30.30704.0 - Microsoft Corporation)

Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 95.0.2 (x64 en-US)) (Version: 95.0.2 - Mozilla)

Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 73.0 - Mozilla)

Nitro Pro 9 (HKLM\...\{70B831B7-A8EE-4C5F-8F34-F383D24B3A04}) (Version: 9.0.5.9 - Nitro)

Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.5389.1000 - Microsoft Corporation) Hidden

Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.5389.1000 - Microsoft Corporation) Hidden

Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.5389.1000 - Microsoft Corporation) Hidden

Puzzle (HKLM-x32\...\{6EB7ECE3-E3BE-481D-821B-F1AFFA244D64}) (Version: 1.00.2012.0807 - Tong child Research & Planning Co.,Ltd) Hidden

Puzzle (HKLM-x32\...\InstallShield_{6EB7ECE3-E3BE-481D-821B-F1AFFA244D64}) (Version: 1.00.2012.0807 - Tong child Research & Planning Co.,Ltd)

REALTEK Bluetooth Driver (HKLM-x32\...\{9D3D8C60-A5EF-4123-B2B9-172095903AB}) (Version: 3.810.812.042214 - REALTEK Semiconductor Corp.)

Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9600.29073 - Realtek Semiconductor Corp.)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.1.505.2015 - Realtek)

Realtek Wireless LAN Adapter Software (HKLM-x32\...\{E462B252-195B-47EA-98E2-BAC3C2DF7D37}) (Version: 11.00.0056.0 - REALTEK Semiconductor Corp.)

REALTEK Wireless LAN Driver (HKLM-x32\...\{9DAABC60-A5EF-41FF-B2B9-17329590CD5}) (Version: 1.00.243 - REALTEK Semiconductor Corp.)

Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)

Speedtest by Ookla (HKLM\...\{2F376A46-C44C-4500-8CF3-1086F7000AF9}) (Version: 1.4.53.001 - Ookla)

sudoku (HKLM-x32\...\{8C4715DF-8AC9-4F0A-8E35-F9B4CF318FF1}) (Version: 1.00.2012.0807 - Tong child Research & Planning Co.,Ltd) Hidden

sudoku (HKLM-x32\...\InstallShield_{8C4715DF-8AC9-4F0A-8E35-F9B4CF318FF1}) (Version: 1.00.2012.0807 - Tong child Research & Planning Co.,Ltd)

SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 8.0.1058 - SUPERAntiSpyware.com)

timer (HKLM-x32\...\{9CC4B8EE-A96B-4800-B674-0CF8B4560F45}) (Version: 1.00.2012.0512 - Tong child Research & Planning Co.,Ltd) Hidden

timer (HKLM-x32\...\InstallShield_{9CC4B8EE-A96B-4800-B674-0CF8B4560F45}) (Version: 1.00.2012.0512 - Tong child Research & Planning Co.,Ltd)

Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{32DC821E-4A7D-4878-BEE8-337FA153D7F2}) (Version: 2.63.0.0 - Microsoft Corporation) Hidden

Update for Windows 10 for x64-based Systems (KB4480730) (HKLM\...\{3BAE4496-6F6C-4330-A8AA-B93D3D346FA5}) (Version: 2.53.0.0 - Microsoft Corporation)

UpdateAssistant (HKLM\...\{F339C545-24DC-4870-AA32-6EB6B0500B95}) (Version: 1.24.0.0 - Microsoft Corporation) Hidden

VLC media player (HKLM\...\VLC media player) (Version: 3.0.11 - VideoLAN)

WebPrint (HKLM-x32\...\WebPrint) (Version:  - )

Windows PC Health Check (HKLM\...\{B1E7D0FD-7CFE-4E0C-A5DA-0F676499DB91}) (Version: 3.2.2110.14001 - Microsoft Corporation)

 

========================= Memory info: ===================================

 

Percentage of memory in use: 21%

Total physical RAM: 16301.2 MB

Available physical RAM: 12834.82 MB

Total Virtual: 17325.2 MB

Available Virtual: 13811.36 MB

 

========================= Partitions: =====================================

 

1 Drive c: (Windows8_OS) (Fixed) (Total:905.25 GB) (Free:863.18 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\LENOVO-PC

 

Administrator            customerservice          DefaultAccount           

Guest                    WDAGUtilityAccount       

 

 

**** End of log ****

[JSntgRvr]

Did you run CHKDSK? Was there any errors listed?

 

Run these commands at an Administrator Command prompt and let us know the outcome:

 

DISM.exe /Online /Cleanup-Image /Restorehealth

SFC /ScanNow