[Lifera]

I need an expert to help guide me through using FRST to resolve this problem.

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Need to know the Operating System and the type of computer running. If Windows 10, attempt to boot to the Recovery Environment and perform a System Restore to a previous date.

[JSntgRvr]

Need to know the Operating System and the type of computer running. If Windows 10, attempt to boot to the Recovery Environment and perform a System Restore to a previous date.

[Lifera]

Hello, thank you for the response. I took the laptop for repair and it turns out that the anti-maleware has wiped out my c drive completely. So a reinstallation of Windows is necessary, which means a resolution using FRST isn't possible. But thanks for being responsive and supportive. Best!

[JSntgRvr]

FRST can be used in the Recovery Environment. Was a reinstall done?

[Lifera]

Yes, a reinstall was done. The anti-maleware seems to have wiped out my Windows entirely, so there were no files or programs to recover. I had to reinstall Windows 10. I'm surprised that an anti-virus software would quarantine even system files and label them as 'Trojan'.

[JSntgRvr]

HitmanPro is notorious for removing your ability to boot.

 

Glad to know you reinstalled Windows.

 

Best regards

[JSntgRvr]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

[JSntgRvr]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.