[fred72]

Hi, this seems a bit crazy. I work at a primary school and have been setting up a new tablet for a member of staff. The pin number has stopped working, and even a factory reset fails to get access, so new tablet is useless. Sort of thing Apple does! More detail:

 

-out of box, ran through setup, didn't setup Samsung account when prompted, didn't login to google account either. Didn't see the point, didn't want to login every time turned on.

-set a simple pin number (1234) and finished setting up. All working OK, PIN working/logging in OK - turned off/on, PIN still works

-come back following day, tried PIN, doesn't work, message, 'try again in 30 secs', nope, no good.

-managed to hard reset, went through setup from scratch, however when linked to network again, message along the lines of, 'unauthorised reset, enter pin to continue'... which, of course I don't have!

 

On searching a few other forums, others also have experienced this, though on other Samsung tablets, and they managing to reset OK, not this one. I'm wondering if this is a TPM thing on newer tablets..

 

Any help/advice appreciated, before throwing it in the bin!

 

Best 

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, so new tablet is useless.

 

 

Take it back to the place of purchase, no reputable forum will help when it comes to bypassing passwords.

 

Thread closed as per the GTG Terms of use;

 

• Due to the nature of online help we are not able to verify ownership, and will not be able to help bypass or recover any user passwords, cd keys, license codes, serial numbers, etc.

[phillpower2]

, so new tablet is useless.

 

 

Take it back to the place of purchase, no reputable forum will help when it comes to bypassing passwords.

 

Thread closed as per the GTG Terms of use;

 

• Due to the nature of online help we are not able to verify ownership, and will not be able to help bypass or recover any user passwords, cd keys, license codes, serial numbers, etc.