[Rodger899]

Hi Ron

 

I'm not sure how to call you out on here. I have tagged you all over . 

 

As discussed, my fan goes on periodically and when it goes on my PC freezes. It's regular enough now to become a nuisance. Please could you have a look and advise. Thanks.

 

I see it won't let me paste, so will attach the files instead. 

Edited by Rodger899, 05 July 2022 - 10:17 AM.

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 Here are the files. Sorry for the attachment, I just can't get it to paste in a message. 

Attached Files

•  Addition.txt   53.04KB   124 downloads
•  FRST.txt   48.91KB   126 downloads

[Rodger899]

 Here are the files. Sorry for the attachment, I just can't get it to paste in a message. 

Attached Files

•  Addition.txt   53.04KB   124 downloads
•  FRST.txt   48.91KB   126 downloads

[RKinner]

Multiple replies are OK.  Best to post a log as you get it.

 

Get Process Explorer

 

https://live.sysinte...com/procexp.exe

 

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View and check Show Processes From All Users 

 

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

 

 

Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

 

Wait a full minute then:

 

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 

 

Copy the next 2 lines:

 

TASKLIST /SVC  > \junk.txt

notepad \junk.txt

 

Open an Elevated Command Prompt:

Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator

Win 8: http://www.eightforu...indows-8-a.html

win 10: http://www.howtogeek...-in-windows-10/

 

Right click and Paste (or Edit then Paste) and the copied lines should appear.

Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply. 

 

 

Get the free version of Speccy:

 

http://www.filehippo.com/download_speccy/  

 

(Look in the upper right for the Download

Latest Version button  - Do NOT press the large Start Download button on the upper left!)  

Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 

File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  

(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

 

First click on More Reply Options

Then scroll down to where you see

Choose File and click on it.  Point it at the file and hit Open.

Now click on Attach this file.

 

 

Latency Monitor:

 

Go to

 

http://www.resplendence.com/downloads

 

Scroll down to

 

System Monitoring Tools

 

and then find

 

LatencyMon 7.0 (or it may be a higher number if they update)

 

Click on Download free home edition

 

Save it then right click and Run As Admin.  It will install and then start the program.  

It will tell you to click on the Start button but there isn't one.  

Instead click on the green arrowhead (looks like a Play button).   Let it run for at least 20 seconds.  Then hit the red box to stop it. 

 

Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.  

 

 

Click on the Drivers Tab.  Click on the column header for "Total execution (ms)" once or twice until the biggest numbers are at the top of the column then take a screen shot (save as type jpg) and attach it.  

Click on the Processes tab then click on the  "Hard Pagefaults" column header once or twice until the big numbers are at the top of the column.  Take a screen shot (save as type jpg) and attach it.

[Rodger899]

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System Idle Process 84.49 60 K 8 K 0

procexp (3)64.exe 11.49 45,640 K 81,804 K 17316 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

msedgewebview2.exe 0.96 28,668 K 99,116 K 360 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation

Interrupts 0.48 0 K 0 K n/a Hardware Interrupts and DPCs

igfxTray.exe 0.48 4,080 K 7,024 K 8844 (Verified) Intel® pGFX

System 0.24 280 K 39,536 K 4

svchost.exe 0.24 3,704 K 7,260 K 2496 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

ekrn.exe 0.24 75,588 K 205,852 K 2388 ESET Service ESET (Verified) ESET, spol. s r.o.

dwm.exe 0.24 83,344 K 92,428 K 1168 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

Dell.TechHub.Instrumentation.SubAgent.exe 0.24 97,176 K 110,312 K 11360 Dell Instrumentation (Verified) Dell Inc

csrss.exe 0.24 3,196 K 4,244 K 772 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe 0.24 94,436 K 180,396 K 16832

AMDRSSrcExt.exe < 0.01 43,572 K 12,212 K 4692 Radeon Settings: Source Extension Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.

atieclxx.exe < 0.01 3,040 K 7,164 K 2940 AMD External Events Client Module AMD (Verified) Advanced Micro Devices, Inc.

svchost.exe < 0.01 133,936 K 137,028 K 2960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

explorer.exe < 0.01 131,748 K 169,468 K 4252 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

esrv.exe < 0.01 154,568 K 52,132 K 13176 Intel® System Usage Report (Verified) Intel Corporation

svchost.exe < 0.01 11,604 K 15,800 K 1040 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

Dell.DCF.UA.Bradbury.API.SubAgent.exe < 0.01 49,344 K 28,012 K 12912 (Verified) Dell Inc

svchost.exe < 0.01 5,004 K 12,044 K 6132 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe < 0.01 77,256 K 130,152 K 18720

msedge.exe < 0.01 38,148 K 111,892 K 10372

esrv_svc.exe < 0.01 168,168 K 51,628 K 16920 Intel® System Usage Report (Verified) Intel Corporation

conhost.exe < 0.01 6,340 K 6,708 K 2468 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

msedgewebview2.exe < 0.01 21,652 K 62,424 K 12304 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation

lsass.exe < 0.01 11,936 K 17,940 K 856 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher

AMDRSServ.exe < 0.01 156,476 K 48,740 K 9268 Radeon Settings: Host Service Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.

chrome.exe < 0.01 16,944 K 40,300 K 6548

ServiceShell.exe < 0.01 55,328 K 40,736 K 9700 ServiceShell (Verified) Dell Inc

msedge.exe < 0.01 12,860 K 39,004 K 11292

RadeonSoftware.exe < 0.01 260,200 K 15,424 K 8012 Radeon Software: Host Application Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.

TeamViewer_Service.exe < 0.01 6,976 K 9,144 K 4476 TeamViewer TeamViewer Germany GmbH (Verified) TeamViewer Germany GmbH

svchost.exe < 0.01 4,164 K 16,028 K 8296 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

conhost.exe < 0.01 6,744 K 7,208 K 10828 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 4,608 K 6,756 K 3444 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

SurSvc.exe < 0.01 127,664 K 156,856 K 4744 Intel® System Usage Report (Verified) Intel Corporation

OfficeClickToRun.exe < 0.01 38,084 K 46,120 K 4148 Microsoft Office Click-to-Run (SxS) Microsoft Corporation (Verified) Microsoft Corporation

msedge.exe < 0.01 31,012 K 41,136 K 17540

msedge.exe < 0.01 79,360 K 131,160 K 9308

conhost.exe < 0.01 6,724 K 7,208 K 12668 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

mDNSResponder.exe < 0.01 1,908 K 4,088 K 4116 Bonjour Service Apple Inc. (Verified) Apple Inc.

conhost.exe < 0.01 6,720 K 7,212 K 12856 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe < 0.01 12,680 K 24,900 K 9288 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

conhost.exe < 0.01 6,720 K 7,212 K 12380 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 1,624 K 2,720 K 1348 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 23,532 K 34,728 K 4160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 2,628 K 4,668 K 2136 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 2,156 K 3,664 K 3968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 15,692 K 21,168 K 4308 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 5,188 K 9,700 K 2280 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

msedgewebview2.exe < 0.01 27,856 K 49,364 K 13980 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation

AppleMobileDeviceService.exe < 0.01 3,468 K 4,680 K 4064 MobileDeviceService Apple Inc. (Verified) Apple Inc.

SearchProtocolHost.exe < 0.01 15,980 K 10,844 K 14728 Microsoft Windows Search Protocol Host Microsoft Corporation (Verified) Microsoft Windows

msedge.exe < 0.01 19,604 K 36,344 K 13096

chrome.exe < 0.01 25,700 K 53,568 K 17512

SynTPEnh.exe < 0.01 6,716 K 11,864 K 7896 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated

chrome.exe < 0.01 8,196 K 19,908 K 16536

svchost.exe < 0.01 16,556 K 24,524 K 576 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe < 0.01 23,788 K 53,436 K 4368

chrome.exe < 0.01 25,052 K 56,956 K 13732

chrome.exe < 0.01 23,292 K 48,472 K 17652

chrome.exe < 0.01 18,176 K 45,800 K 2420

svchost.exe < 0.01 12,700 K 29,740 K 1320 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe < 0.01 7,436 K 18,832 K 15092

Dell.TechHub.Instrumentation.UserSessionAgent.exe < 0.01 33,808 K 44,752 K 14768 Dell User Session Agent (Verified) Dell Inc

RAVBg64.exe < 0.01 5,996 K 1,552 K 8564 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp

Memory Compression < 0.01 260 K 56,136 K 3044

svchost.exe < 0.01 2,452 K 5,076 K 4400 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

csrss.exe < 0.01 2,076 K 2,732 K 624 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

OUTLOOK.EXE < 0.01 98,340 K 155,016 K 636 Microsoft Outlook Microsoft Corporation (Verified) Microsoft Corporation

chrome.exe < 0.01 103,236 K 124,992 K 12884

chrome.exe < 0.01 23,312 K 52,300 K 12964

chrome.exe < 0.01 23,132 K 53,532 K 10464

svchost.exe < 0.01 4,036 K 7,432 K 4896 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

spoolsv.exe < 0.01 8,308 K 11,280 K 3820 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

ZeroConfigService.exe 4,988 K 8,604 K 4736 Intel® PROSet/Wireless Zero Configure Service Intel® Corporation (Verified) Intel Corporation

YourPhone.exe Suspended 33,136 K 21,092 K 2020 Microsoft Corporation (Verified) Microsoft Corporation

WmiPrvSE.exe 12,544 K 29,444 K 10056 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

WmiPrvSE.exe 27,476 K 34,496 K 5744 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

wlanext.exe 5,120 K 7,656 K 4028 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows

winlogon.exe 2,624 K 5,832 K 928 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,380 K 1,540 K 760 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher

Video.UI.exe Suspended 20,444 K 1,416 K 8628 (No signature was present in the subject)

UserOOBEBroker.exe 2,124 K 5,140 K 14732 User OOBE Broker Microsoft Corporation (Verified) Microsoft Windows

unsecapp.exe 1,864 K 3,644 K 5700 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows

TextInputHost.exe 15,660 K 18,612 K 9192 Microsoft Corporation (Verified) Microsoft Windows

taskhostw.exe 12,740 K 17,392 K 552 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

SystemSettings.exe Suspended 25,040 K 1,988 K 13204 Settings Microsoft Corporation (Verified) Microsoft Windows

SynTPHelper.exe 1,112 K 1,584 K 4716 Synaptics Pointing Device Helper Synaptics Incorporated (Verified) Synaptics Incorporated

SynTPEnhService.exe 1,148 K 2,516 K 4464 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated

svchost.exe 4,972 K 15,400 K 4520 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,196 K 3,456 K 4432 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,752 K 9,652 K 8084 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 9,460 K 23,364 K 1252 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,076 K 6,644 K 9708 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,500 K 15,540 K 3640 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,652 K 2,964 K 1908 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 16,240 K 22,620 K 2424 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,064 K 5,092 K 1088 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 5,084 K 9,760 K 10120 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,384 K 17,476 K 7800 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,852 K 8,272 K 3760 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,628 K 11,240 K 3648 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 16,088 K 16,032 K 1788 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,964 K 9,392 K 6900 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,012 K 9,356 K 3132 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 22,732 K 27,308 K 4172 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,344 K 14,964 K 2508 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,328 K 12,724 K 5456 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 9,420 K 15,528 K 2680 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,012 K 6,836 K 1740 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 7,588 K 11,340 K 1496 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,004 K 4,008 K 1344 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,676 K 10,740 K 7408 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 13,392 K 24,536 K 16364 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 5,876 K 17,820 K 7972 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,404 K 4,536 K 3576 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,800 K 7,516 K 15000 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 7,544 K 8,580 K 1952 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,320 K 2,308 K 2968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,260 K 5,332 K 6352 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,952 K 3,664 K 3460 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,076 K 5,828 K 3452 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,736 K 6,400 K 1428 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,404 K 6,236 K 10128 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,096 K 5,208 K 2948 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,120 K 6,716 K 9020 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 5,740 K 11,348 K 3524 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,480 K 9,088 K 2440 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,376 K 2,224 K 4604 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 11,032 K 16,232 K 3864 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,328 K 5,232 K 3036 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,452 K 7,556 K 1360 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,392 K 5,616 K 1440 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,732 K 11,876 K 7540 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,916 K 5,148 K 7336 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,084 K 7,152 K 4588 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,284 K 4,004 K 13640 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,868 K 3,996 K 4068 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,868 K 3,936 K 16260 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,208 K 3,736 K 1368 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,784 K 7,160 K 1616 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,480 K 2,572 K 1772 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,024 K 4,128 K 1816 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,080 K 3,588 K 1032 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,064 K 4,236 K 2316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,360 K 6,400 K 2292 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,188 K 5,624 K 2660 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,604 K 5,124 K 3328 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,932 K 4,884 K 4084 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,048 K 4,360 K 4448 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,628 K 2,308 K 4676 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,616 K 2,800 K 3608 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,976 K 5,468 K 6520 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,988 K 6,472 K 784 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,868 K 2,980 K 3664 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 5,804 K 22,004 K 3284 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,572 K 10,392 K 15436 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,336 K 5,992 K 5152 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

SupportAssistAgent.exe 305,152 K 321,772 K 13632 Dell Inc. (Verified) Dell Inc

StartMenuExperienceHost.exe 37,572 K 68,032 K 9168 (Verified) Microsoft Windows

smss.exe 1,080 K 304 K 428 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher

smartscreen.exe 12,408 K 40,112 K 18808 Windows Defender SmartScreen Microsoft Corporation (Verified) Microsoft Windows

sihost.exe 8,072 K 21,852 K 8096 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows

SgrmBroker.exe 5,480 K 6,260 K 5452 System Guard Runtime Monitor Broker Service Microsoft Corporation (Verified) Microsoft Windows Publisher

SettingSyncHost.exe 8,156 K 3,020 K 8184 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows

services.exe 6,852 K 9,028 K 832 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher

SecurityHealthService.exe 3,772 K 8,636 K 12744 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher

SearchProtocolHost.exe 2,452 K 13,300 K 19368 Microsoft Windows Search Protocol Host Microsoft Corporation (Verified) Microsoft Windows

SearchIndexer.exe 53,572 K 53,564 K 6460 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

SearchFilterHost.exe 1,556 K 7,708 K 19196 Microsoft Windows Search Filter Host Microsoft Corporation (Verified) Microsoft Windows

SearchApp.exe Suspended 149,780 K 181,928 K 10708 Search application Microsoft Corporation (Verified) Microsoft Windows

SearchApp.exe Suspended 289,468 K 292,284 K 1556 Search application Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 13,016 K 25,508 K 15196 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 10,840 K 28,732 K 17200 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 8,508 K 20,684 K 13428 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 7,292 K 9,860 K 6328 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 3,524 K 12,320 K 7044 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 1,612 K 2,644 K 2532 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 1,612 K 7,180 K 3420 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 2,856 K 3,840 K 8676 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RtkAudioService64.exe 1,744 K 2,836 K 3236 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp

RegSrvc.exe 1,952 K 3,376 K 4416 Intel® PROSet/Wireless Registry Service Intel® Corporation (Verified) Intel Corporation

Registry 11,400 K 39,012 K 100

RAVBg64.exe 5,744 K 6,940 K 3680 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp

RAVBg64.exe 6,040 K 8,780 K 3656 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp

procexp (3).exe 4,316 K 11,380 K 14232 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

PresentationFontCache.exe 24,760 K 6,244 K 72 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation

msedgewebview2.exe 1,940 K 7,524 K 15888 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation

msedgewebview2.exe 8,860 K 28,220 K 16620 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation

msedgewebview2.exe 7,080 K 19,352 K 16508 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation

msedge.exe 7,556 K 20,396 K 5644

msedge.exe 2,272 K 8,268 K 11472

Microsoft.Photos.exe Suspended 62,600 K 44,408 K 7260 (No signature was present in the subject)

LockApp.exe Suspended 19,708 K 34,196 K 14880 LockApp.exe Microsoft Corporation (Verified) Microsoft Windows

LMS.exe 3,376 K 4,940 K 13292 Intel® Local Management Service Intel Corporation (Verified) Intel Corporation - Software and Firmware Products

jhi_service.exe 1,308 K 1,576 K 12740 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Intel® Management Engine Firmware

igfxHK.exe 2,600 K 3,924 K 8824 igfxHK Module Intel Corporation (Verified) Intel® pGFX

igfxEM.exe 3,760 K 7,576 K 8816 igfxEM Module Intel Corporation (Verified) Intel® pGFX

igfxCUIService.exe 2,240 K 5,456 K 2336 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX

ibtsiva.exe 1,064 K 2,656 K 4236 Intel® Wireless Bluetooth® iBtSiva Service Intel Corporation (Verified) Intel® Wireless Connectivity Solutions

IAStorDataMgrSvc.exe 31,484 K 25,320 K 2656 IAStorDataSvc Intel Corporation (Verified) Intel Corporation - Intel® Rapid Storage Technology

HPPrintScanDoctorService.exe 1,684 K 2,336 K 4204 HP Inc. (Verified) HP Inc.

HeciServer.exe 1,584 K 2,896 K 4268 Intel® Capability Licensing Service Interface Intel® Corporation (No signature was present in the subject) Intel® Corporation

GoogleCrashHandler64.exe 1,708 K 668 K 7004 Google Crash Handler Google LLC (Verified) Google LLC

GoogleCrashHandler.exe 1,780 K 952 K 10024 Google Crash Handler Google LLC (Verified) Google LLC

GameBarFTServer.exe 2,952 K 4,324 K 8792 Xbox Game Bar Full Trust COM Server Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

GameBar.exe Suspended 20,104 K 1,584 K 7292 Xbox Game Bar Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

fontdrvhost.exe 4,860 K 7,520 K 692 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows

fontdrvhost.exe 1,592 K 1,444 K 580 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows

FNPLicensingService64.exe 2,920 K 3,108 K 4336 Activation Licensing Service Flexera (Verified) Flexera Software LLC

EvtEng.exe 5,472 K 6,860 K 4188 Intel® PROSet/Wireless Event Log Service Intel® Corporation (Verified) Intel Corporation

eOppFrame.exe 1,924 K 2,852 K 4712 ESET Online payment protection frame ESET (Verified) ESET, spol. s r.o.

eguiProxy.exe 5,176 K 5,672 K 11160 ESET Proxy GUI ESET (Verified) ESET, spol. s r.o.

dllhost.exe 4,216 K 7,584 K 1100 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows

dllhost.exe 1,512 K 4,020 K 10296 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows

dllhost.exe 3,280 K 4,836 K 6936 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows

Dell.TechHub.exe 35,760 K 37,728 K 10652 Dell.TechHub Dell (Verified) Dell Inc

Dell.TechHub.Diagnostics.SubAgent.exe 52,604 K 55,224 K 1280 Dell Diagnostics (Verified) Dell Inc

Dell.TechHub.DataManager.SubAgent.exe 54,084 K 56,516 K 3896 Dell Data Manager (Verified) Dell Inc

DDVRulesProcessor.exe 6,844 K 10,996 K 8716 Dell Data Vault Rules Processor Dell Technologies Inc. (Verified) Dell Inc

DDVDataCollector.exe 53,584 K 67,312 K 13336 DDVDataCollector Dell Technologies Inc. (Verified) Dell Inc

DDVCollectorSvcApi.exe 1,864 K 3,412 K 14552 Dell Data Vault Data Collector Service API Dell Technologies Inc. (Verified) Dell Inc

dasHost.exe 7,124 K 15,920 K 2560 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows

ctfmon.exe 4,400 K 11,600 K 7860 CTF Loader Microsoft Corporation (Verified) Microsoft Windows

conhost.exe 6,224 K 6,240 K 4060 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

cncmd.exe 1,444 K 1,576 K 9452 Radeon Software: Command Line Interface Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.

chrome.exe 2,296 K 7,840 K 5576

chrome.exe 19,492 K 33,304 K 15412

Calculator.exe Suspended 23,676 K 2,644 K 16108 (No signature was present in the subject)

audiodg.exe 10,132 K 18,896 K 7556 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows

atiesrxx.exe 1,424 K 2,164 K 2720 AMD External Events Service Module AMD (Verified) Advanced Micro Devices, Inc.

armsvc.exe 1,592 K 1,460 K 4100 Adobe Acrobat Update Service Adobe Inc. (Verified) Adobe Inc.

ApplicationFrameHost.exe 13,044 K 26,088 K 14936 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows

amdow.exe 2,108 K 1,592 K 4128 Radeon Settings: Desktop Overlay Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.

amdfendrsr.exe 3,808 K 3,048 K 2712 AMD Crash Defender Service Advanced Micro Devices, Inc. (Verified) Microsoft Windows Hardware Compatibility Publisher

[Rodger899]

 

Image Name                     PID Services                                    

========================= ======== ============================================

System Idle Process              0 N/A                                         

System                           4 N/A                                         

Registry                       100 N/A                                         

smss.exe                       428 N/A                                         

csrss.exe                      624 N/A                                         

wininit.exe                    760 N/A                                         

csrss.exe                      772 N/A                                         

services.exe                   832 N/A                                         

lsass.exe                      856 KeyIso, SamSs, VaultSvc                     

winlogon.exe                   928 N/A                                         

svchost.exe                    576 BrokerInfrastructure, DcomLaunch, PlugPlay, 

                                   Power, SystemEventsBroker                   

fontdrvhost.exe                580 N/A                                         

fontdrvhost.exe                692 N/A                                         

svchost.exe                   1040 RpcEptMapper, RpcSs                         

svchost.exe                   1088 LSM                                         

dwm.exe                       1168 N/A                                         

svchost.exe                   1344 BTAGService                                 

svchost.exe                   1348 CoreMessagingRegistrar                      

svchost.exe                   1360 bthserv                                     

svchost.exe                   1368 BthAvctpSvc                                 

svchost.exe                   1428 NcbService                                  

svchost.exe                   1440 TimeBrokerSvc                               

svchost.exe                   1496 Schedule                                    

svchost.exe                   1616 ProfSvc                                     

svchost.exe                   1740 UserManager                                 

svchost.exe                   1772 DispBrokerDesktopSvc                        

svchost.exe                   1788 EventLog                                    

svchost.exe                   1816 DisplayEnhancementService                   

svchost.exe                   1908 hidserv                                     

svchost.exe                   1952 nsi                                         

svchost.exe                   1032 PhoneSvc                                    

svchost.exe                   2136 Dhcp                                        

svchost.exe                   2280 NlaSvc                                      

svchost.exe                   2316 DeviceAssociationService                    

ekrn.exe                      2388 ekrn, ekrnEpfw                              

svchost.exe                   2424 StateRepository                             

svchost.exe                   2440 camsvc                                      

svchost.exe                   2496 netprofm                                    

dasHost.exe                   2560 N/A                                         

svchost.exe                   2680 CryptSvc                                    

amdfendrsr.exe                2712 AMD Crash Defender Service                  

atiesrxx.exe                  2720 AMD External Events Utility                 

atieclxx.exe                  2940 N/A                                         

svchost.exe                   2948 EventSystem                                 

svchost.exe                   2960 SysMain                                     

svchost.exe                   2968 Themes                                      

svchost.exe                   3036 FontCache                                   

Memory Compression            3044 N/A                                         

svchost.exe                   2292 SENS                                        

igfxCUIService.exe            2336 igfxCUIService2.0.0.0                       

svchost.exe                   2660 AudioEndpointBuilder                        

svchost.exe                   3132 Audiosrv                                    

RtkAudioService64.exe         3236 RtkAudioService                             

svchost.exe                   3328 SSDPSRV                                     

svchost.exe                   3444 Dnscache                                    

svchost.exe                   3452 Wcmsvc                                      

svchost.exe                   3460 DusmSvc                                     

svchost.exe                   3576 WinHttpAutoProxySvc                         

svchost.exe                   3648 WlanSvc                                     

RAVBg64.exe                   3656 N/A                                         

RAVBg64.exe                   3680 N/A                                         

svchost.exe                   3760 ShellHWDetection                            

spoolsv.exe                   3820 Spooler                                     

svchost.exe                   3864 BFE, mpssvc                                 

svchost.exe                   3968 LanmanWorkstation                           

wlanext.exe                   4028 N/A                                         

conhost.exe                   4060 N/A                                         

svchost.exe                   4068 IKEEXT                                      

svchost.exe                   4084 PolicyAgent                                 

AppleMobileDeviceService.     4064 Apple Mobile Device Service                 

armsvc.exe                    4100 AdobeARMservice                             

mDNSResponder.exe             4116 Bonjour Service                             

OfficeClickToRun.exe          4148 ClickToRunSvc                               

svchost.exe                   4160 DiagTrack                                   

svchost.exe                   4172 DPS                                         

EvtEng.exe                    4188 EvtEng                                      

HPPrintScanDoctorService.     4204 HPPrintScanDoctorService                    

ibtsiva.exe                   4236 ibtsiva                                     

HeciServer.exe                4268 Intel® Capability Licensing Service Interf

                                   ace                                         

svchost.exe                   4308 Winmgmt                                     

FNPLicensingService64.exe     4336 FlexNet Licensing Service 64                

svchost.exe                   4400 LanmanServer                                

RegSrvc.exe                   4416 RegSrvc                                     

svchost.exe                   4432 TapiSrv                                     

svchost.exe                   4448 stisvc                                      

SynTPEnhService.exe           4464 SynTPEnhService                             

TeamViewer_Service.exe        4476 TeamViewer                                  

svchost.exe                   4520 WpnService                                  

svchost.exe                   4588 iphlpsvc                                    

svchost.exe                   4604 WdiServiceHost                              

svchost.exe                   4676 SstpSvc                                     

ZeroConfigService.exe         4736 ZeroConfigService                           

SurSvc.exe                    4744 SystemUsageReportSvc_QUEENCREEK             

svchost.exe                   4896 RasMan                                      

unsecapp.exe                  5700 N/A                                         

WmiPrvSE.exe                  5744 N/A                                         

svchost.exe                   6352 RmSvc                                       

SearchIndexer.exe             6460 WSearch                                     

dllhost.exe                   6936 N/A                                         

svchost.exe                   3608 fdPHost                                     

svchost.exe                   6520 NcdAutoSetup                                

svchost.exe                    784 FDResPub                                    

svchost.exe                   7408 lfsvc                                       

SynTPEnh.exe                  7896 N/A                                         

sihost.exe                    8096 N/A                                         

svchost.exe                   1320 CDPUserSvc_9bb9c                            

PresentationFontCache.exe       72 FontCache3.0.0.0                            

svchost.exe                   1252 WpnUserService_9bb9c                        

taskhostw.exe                  552 N/A                                         

svchost.exe                   7336 Appinfo                                     

svchost.exe                   3664 TabletInputService                          

svchost.exe                   7972 TokenBroker                                 

ctfmon.exe                    7860 N/A                                         

explorer.exe                  4252 N/A                                         

SynTPHelper.exe               4716 N/A                                         

svchost.exe                   8084 PcaSvc                                      

svchost.exe                   3640 CDPSvc                                      

svchost.exe                   8296 cbdhsvc_9bb9c                               

RAVBg64.exe                   8564 N/A                                         

igfxEM.exe                    8816 N/A                                         

igfxHK.exe                    8824 N/A                                         

igfxTray.exe                  8844 N/A                                         

StartMenuExperienceHost.e     9168 N/A                                         

TextInputHost.exe             9192 N/A                                         

svchost.exe                   3284 UsoSvc                                      

RuntimeBroker.exe             6328 N/A                                         

RuntimeBroker.exe             9288 N/A                                         

svchost.exe                  10120 LicenseManager                              

YourPhone.exe                 2020 N/A                                         

eguiProxy.exe                11160 N/A                                         

SearchApp.exe                10708 N/A                                         

RadeonSoftware.exe            8012 N/A                                         

svchost.exe                   9708 wscsvc                                      

DDVRulesProcessor.exe         8716 DDVRulesProcessor                           

cncmd.exe                     9452 N/A                                         

AMDRSServ.exe                 9268 N/A                                         

amdow.exe                     4128 N/A                                         

GoogleCrashHandler.exe       10024 N/A                                         

ServiceShell.exe              9700 DellClientManagementService                 

svchost.exe                   3524 OneSyncSvc_9bb9c,                           

                                   PimIndexMaintenanceSvc_9bb9c,               

                                   UnistoreSvc_9bb9c, UserDataSvc_9bb9c        

GoogleCrashHandler64.exe      7004 N/A                                         

dllhost.exe                   1100 N/A                                         

Dell.TechHub.exe             10652 DellTechHub                                 

eOppFrame.exe                 4712 N/A                                         

SecurityHealthService.exe    12744 SecurityHealthService                       

IAStorDataMgrSvc.exe          2656 IAStorDataMgrSvc                            

jhi_service.exe              12740 jhi_service                                 

LMS.exe                      13292 LMS                                         

Dell.TechHub.DataManager.     3896 N/A                                         

conhost.exe                  12380 N/A                                         

Dell.TechHub.Instrumentat    11360 N/A                                         

conhost.exe                  12668 N/A                                         

Dell.TechHub.Diagnostics.     1280 N/A                                         

conhost.exe                  10828 N/A                                         

Dell.DCF.UA.Bradbury.API.    12912 N/A                                         

conhost.exe                  12856 N/A                                         

conhost.exe                   2468 N/A                                         

esrv.exe                     13176 N/A                                         

SgrmBroker.exe                5452 SgrmBroker                                  

SupportAssistAgent.exe       13632 SupportAssistAgent                          

DDVDataCollector.exe         13336 DDVDataCollector                            

DDVCollectorSvcApi.exe       14552 DDVCollectorSvcApi                          

ApplicationFrameHost.exe     14936 N/A                                         

Dell.TechHub.Instrumentat    14768 N/A                                         

AMDRSSrcExt.exe               4692 N/A                                         

RuntimeBroker.exe            13428 N/A                                         

svchost.exe                   9020 StorSvc                                     

RuntimeBroker.exe             7044 N/A                                         

UserOOBEBroker.exe           14732 N/A                                         

SearchApp.exe                 1556 N/A                                         

GameBar.exe                   7292 N/A                                         

Video.UI.exe                  8628 N/A                                         

GameBarFTServer.exe           8792 N/A                                         

RuntimeBroker.exe             8676 N/A                                         

RuntimeBroker.exe             2532 N/A                                         

svchost.exe                  15436 InstallService                              

svchost.exe                  16260 W32Time                                     

svchost.exe                  13640 DsSvc                                       

svchost.exe                   6132 DoSvc                                       

Microsoft.Photos.exe          7260 N/A                                         

RuntimeBroker.exe            15196 N/A                                         

SettingSyncHost.exe           8184 N/A                                         

LockApp.exe                  14880 N/A                                         

RuntimeBroker.exe            17200 N/A                                         

dllhost.exe                  10296 N/A                                         

SystemSettings.exe           13204 N/A                                         

svchost.exe                   7540 AppXSvc                                     

svchost.exe                  10128 WdiSystemHost                               

msedge.exe                   10372 N/A                                         

msedge.exe                   11472 N/A                                         

msedge.exe                   17540 N/A                                         

msedge.exe                   11292 N/A                                         

msedge.exe                    5644 N/A                                         

msedge.exe                    9308 N/A                                         

msedge.exe                   13096 N/A                                         

Calculator.exe               16108 N/A                                         

RuntimeBroker.exe             3420 N/A                                         

svchost.exe                   5152 lmhosts                                     

svchost.exe                   6900 ClipSVC                                     

chrome.exe                   16832 N/A                                         

chrome.exe                    5576 N/A                                         

chrome.exe                   12884 N/A                                         

chrome.exe                    6548 N/A                                         

chrome.exe                   16536 N/A                                         

chrome.exe                   17512 N/A                                         

chrome.exe                   13732 N/A                                         

chrome.exe                    2420 N/A                                         

chrome.exe                   17652 N/A                                         

chrome.exe                   15092 N/A                                         

chrome.exe                   18720 N/A                                         

chrome.exe                    4368 N/A                                         

esrv_svc.exe                 16920 ESRV_SVC_QUEENCREEK                         

WmiPrvSE.exe                 10056 N/A                                         

svchost.exe                   2508 smphost                                     

svchost.exe                   5456 WbioSrvc                                    

chrome.exe                   12964 N/A                                         

chrome.exe                   10464 N/A                                         

smartscreen.exe              18808 N/A                                         

svchost.exe                  16364 wuauserv                                    

OUTLOOK.EXE                    636 N/A                                         

msedgewebview2.exe             360 N/A                                         

msedgewebview2.exe           15888 N/A                                         

msedgewebview2.exe           13980 N/A                                         

msedgewebview2.exe           16620 N/A                                         

msedgewebview2.exe           16508 N/A                                         

msedgewebview2.exe           12304 N/A                                         

svchost.exe                  15000 gpsvc                                       

svchost.exe                  12788 UdkUserSvc_9bb9c                            

ShellExperienceHost.exe      11436 N/A                                         

RuntimeBroker.exe            14308 N/A                                         

SystemSettingsBroker.exe      6904 N/A                                         

notepad.exe                  14292 N/A                                         

chrome.exe                    6752 N/A                                         

chrome.exe                   16996 N/A                                         

svchost.exe                   9828 wlidsvc                                     

Cortana.exe                   6776 N/A                                         

RuntimeBroker.exe            17000 N/A                                         

svchost.exe                  19080 AarSvc_9bb9c                                

audiodg.exe                  13128 N/A                                         

msedgewebview2.exe           16096 N/A                                         

cmd.exe                      16304 N/A                                         

conhost.exe                  14796 N/A                                         

tasklist.exe                  3880 N/A                                         

[Rodger899]

Speccy

Attached Files

•  Speccy.txt   188KB   120 downloads

[Rodger899]

_________________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 

LatencyMon has been analyzing your system for  0:00:31  (h:mm:ss) on all processors.

 

 

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name:                                        DELL

OS version:                                           Windows 10, 10.0, version 2009, build: 19043 (x64)

Hardware:                                             Inspiron 5547, Dell Inc.

CPU:                                                  GenuineIntel Intel® Core™ i7-4510U CPU @ 2.00GHz

Logical processors:                                   4

Processor groups:                                     1

RAM:                                                  16264 MB total

 

 

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed:                                   2594 MHz

 

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

 

 

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

 

Highest measured interrupt to process latency (µs):   244.40

Average measured interrupt to process latency (µs):   12.421507

 

Highest measured interrupt to DPC latency (µs):       230.70

Average measured interrupt to DPC latency (µs):       3.241943

 

 

_________________________________________________________________________________________________________

 REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

 

Highest ISR routine execution time (µs):              80.205089

Driver with highest ISR routine execution time:       USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

 

Highest reported total ISR routine time (%):          0.003988

Driver with highest ISR total time:                   Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

 

Total time spent in ISRs (%)                          0.007948

 

ISR count (execution time <250 µs):                   2354

ISR count (execution time 250-500 µs):                0

ISR count (execution time 500-1000 µs):               0

ISR count (execution time 1000-2000 µs):              0

ISR count (execution time 2000-4000 µs):              0

ISR count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

 

Highest DPC routine execution time (µs):              1411.587510

Driver with highest DPC routine execution time:       ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

 

Highest reported total DPC routine time (%):          0.067366

Driver with highest DPC total execution time:         Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

 

Total time spent in DPCs (%)                          0.171202

 

DPC count (execution time <250 µs):                   17875

DPC count (execution time 250-500 µs):                0

DPC count (execution time 500-10000 µs):              6

DPC count (execution time 1000-2000 µs):              1

DPC count (execution time 2000-4000 µs):              0

DPC count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

 REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

 

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

 

Process with highest pagefault count:                 latmon.exe

 

Total number of hard pagefaults                       7

Hard pagefault count of hardest hit process:          2

Number of processes hit:                              6

 

 

_________________________________________________________________________________________________________

 PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s):                       0.419102

CPU 0 ISR highest execution time (µs):                80.205089

CPU 0 ISR total execution time (s):                   0.008946

CPU 0 ISR count:                                      1800

CPU 0 DPC highest execution time (µs):                1411.587510

CPU 0 DPC total execution time (s):                   0.191575

CPU 0 DPC count:                                      16032

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s):                       0.120536

CPU 1 ISR highest execution time (µs):                12.351581

CPU 1 ISR total execution time (s):                   0.000710

CPU 1 ISR count:                                      396

CPU 1 DPC highest execution time (µs):                312.887047

CPU 1 DPC total execution time (s):                   0.007697

CPU 1 DPC count:                                      610

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s):                       0.134119

CPU 2 ISR highest execution time (µs):                3.974171

CPU 2 ISR total execution time (s):                   0.000125

CPU 2 ISR count:                                      93

CPU 2 DPC highest execution time (µs):                299.676561

CPU 2 DPC total execution time (s):                   0.009697

CPU 2 DPC count:                                      920

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s):                       0.090959

CPU 3 ISR highest execution time (µs):                3.397841

CPU 3 ISR total execution time (s):                   0.000084

CPU 3 ISR count:                                      65

CPU 3 DPC highest execution time (µs):                63.225906

CPU 3 DPC total execution time (s):                   0.003534

CPU 3 DPC count:                                      320

_________________________________________________________________________________________________________

[Rodger899]

Page defaults and drivers

Attached Thumbnails

• 
• 

Edited by Rodger899, 06 July 2022 - 02:41 AM.

[RKinner]

I see two suspicious users on your PC.

 

jtxqbdzueqsz (S-1-5-21-139916497-3742323812-500074900-1006 - Limited - Enabled) => C:\Users\jtxqbdzueqsz

uhtpffyxya (S-1-5-21-139916497-3742323812-500074900-1002 - Limited - Disabled)

 

If you did not install them then go into Control Panel, User Accounts, Manage Another Account and delete the accounts.

 

 

 

I think the reason your fan runs is because something is using 100% of the CPU for a short time which is what makes the PC appear to hang.  Unfortunately Process Explorer didn't catch the culprit.  Latency Monitor, however, flagged several problem areas so let's see if fixing them helps any.  

 

First it shows:

 

Highest DPC routine execution time (µs):              1411.587510

Driver with highest DPC routine execution time:       ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

 

 

This is almost 3 times what it should be.  Ndis is the Windows network driver so probably the WiFi driver is really at fault.  See if you can install the latest from intel:

https://www.intel.co...s-adapters.html

Download

WiFi-22.140.0-Driver64-Win10-Win11.exe

 

Save it then go to the download folder and right click on it and Run As Admin.

 

If it doesn't install let me know.

 

Next we see a lot of Page Faults on the Processes tab.  These indicate the PC is running out of RAM which is very odd considering you have 16 gigs of RAM.  Page Faults require the CPU to stop what it is doing and save everything to the hard drive (a slow process vs saving to RAM)  then it has to retrieve the info from the hard drive after it finishes.  The top entry is ekrn.sys which I assume belongs to ESET but can't prove since it doesn't show up in Google.  Let's see where it lives on your PC.  Right click on Frst(64) and Run as Admin then put

ekrn.sys 

in the Search: box then hit Search Files.  Will take a few minutes.  You will get one file.  Please post.

 

The next is Microsoft Photos.  No idea what it's doing in this list.  Probably searching your PC for photos to show on the Start menu.  Let's uninstall it for now:

 

https://answers.micr...4c-64da277c3151

 

If you use Photos (there are better editors out there for free) then you can reinstall it later:

 

https://www.winhelpo...app-windows-10/

 

The next is WMIPRVSE.  This is related to Windows Management Instrumentation.  3rd party vendors use wmi to get information on the state of the operating system.  Sometimes they mess it up.  We can reset wmi to remove 3rd party additions:

 

Search for CMD

It should find Command Prompt.  Right click on Command Prompt and Run As Administrator.

 

Type:

 

winmgmt  /resetrepository

hit Enter.

 

 

Next we have a bunch of Dell stuff which we can live without so uninstall:
 

Dell SupportAssist (HKLM\...\{4F8A3BC3-641C-4B0D-AF46-EA3354016EA7}) (Version: 3.11.4.29 - Dell Inc.)

Dell SupportAssist OS Recovery Plugin for Dell Update (HKLM-x32\...\{2a8bafd6-22ae-4d0e-87a4-686b2a4a2ab0}) (Version: 5.5.1.16143 - Dell Inc.)

Dell Update for Windows 10 (HKLM\...\{41D2D254-D869-4CD8-B440-5DF49083C4BA}) (Version: 4.2.1 - Dell Inc.)

 

Dell SupportAssist for Home PCs -> C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_3.11.20.0_x64__htrsf667h5kn2 [2022-06-24] (Dell Inc)

Dell Update -> C:\Program Files\WindowsApps\DellInc.DellUpdate_4.2.2.0_x86__htrsf667h5kn2 [2021-09-13] (Dell Inc)

 

The first three should be under Control Panel, Programs & Features.  They may also be in the same place as the 2nd two: under Settings, Apps.  Click on each app and you will get an uninstall option.

 

You can reinstall them later if you feel you need them but Dell is unlikely to have updates for a PC as old as yours.

 

Finally you have a very old version of Intel Rapid Storage Technology.  This is the interface between your hard drives and Windows and older versions were really buggy.  Dell doesn't offer a new one for your PC but this one might work:

https://www.dell.com...?driverid=hhn7t

 

(If it doesn't want to install let me know)

 

Reboot and rerun Latency Monitor as before and be sure and post the Processes tab.

[Rodger899]

Unfortunately the wifi won't load. It says this software will not load on the system.

 

The search yielded no results for the file. I also searched using explorer and couldn't find anything. Thats really odd. Here is the results of the search:

Farbar Recovery Scan Tool (x64) Version: 05-07-2022

Ran by User (06-07-2022 17:11:53)

Running from C:\Users\User\Desktop\FRST

Boot Mode: Normal

 

================== Search Files: "ekrn.sys" =============

 

 

====== End of Search ======

[Rodger899]

I tried resetting the repository, but received the following error:

 

C:\WINDOWS\system32>winmgmt  /resetrepository

WMI repository reset failed

Error code:     0x8007041B

Facility:       Win32

Description:    A stop control has been sent to a service that other running services are dependent on.

[RKinner]

Apparently for the WMI you need to first stop the service:

 

 

net  stop  winmgmt  /y

 

(Note this will also stop the  IP Helper service but that's OK)

 

then it should let you reset 

[Rodger899]

That worked, thanks. Repository reset.

 

The Rapid Storage Technology would not install, it said the software will not work with this system.

 

I ran the latency monitor again and attached are the results. That ekrn.sys file is still there.

 

_________________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 

LatencyMon has been analyzing your system for  0:00:40  (h:mm:ss) on all processors.

 

 

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name:                                        DELL

OS version:                                           Windows 10, 10.0, version 2009, build: 19043 (x64)

Hardware:                                             Inspiron 5547, Dell Inc.

CPU:                                                  GenuineIntel Intel® Core™ i7-4510U CPU @ 2.00GHz

Logical processors:                                   4

Processor groups:                                     1

RAM:                                                  16264 MB total

 

 

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed:                                   2594 MHz

 

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

 

 

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

 

Highest measured interrupt to process latency (µs):   481.40

Average measured interrupt to process latency (µs):   10.025939

 

Highest measured interrupt to DPC latency (µs):       437.70

Average measured interrupt to DPC latency (µs):       2.998894

 

 

_________________________________________________________________________________________________________

 REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

 

Highest ISR routine execution time (µs):              53.844256

Driver with highest ISR routine execution time:       HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

 

Highest reported total ISR routine time (%):          0.002526

Driver with highest ISR total time:                   HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

 

Total time spent in ISRs (%)                          0.005477

 

ISR count (execution time <250 µs):                   1630

ISR count (execution time 250-500 µs):                0

ISR count (execution time 500-1000 µs):               0

ISR count (execution time 1000-2000 µs):              0

ISR count (execution time 2000-4000 µs):              0

ISR count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

 

Highest DPC routine execution time (µs):              1252.249807

Driver with highest DPC routine execution time:       ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

 

Highest reported total DPC routine time (%):          0.078867

Driver with highest DPC total execution time:         storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

 

Total time spent in DPCs (%)                          0.239808

 

DPC count (execution time <250 µs):                   45061

DPC count (execution time 250-500 µs):                0

DPC count (execution time 500-10000 µs):              25

DPC count (execution time 1000-2000 µs):              2

DPC count (execution time 2000-4000 µs):              0

DPC count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

 REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

 

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

 

Process with highest pagefault count:                 ekrn.exe

 

Total number of hard pagefaults                       6547

Hard pagefault count of hardest hit process:          2358

Number of processes hit:                              36

 

 

_________________________________________________________________________________________________________

 PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s):                       0.591150

CPU 0 ISR highest execution time (µs):                53.844256

CPU 0 ISR total execution time (s):                   0.008080

CPU 0 ISR count:                                      1357

CPU 0 DPC highest execution time (µs):                1252.249807

CPU 0 DPC total execution time (s):                   0.357447

CPU 0 DPC count:                                      40897

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s):                       0.163521

CPU 1 ISR highest execution time (µs):                14.742483

CPU 1 ISR total execution time (s):                   0.000335

CPU 1 ISR count:                                      163

CPU 1 DPC highest execution time (µs):                94.478026

CPU 1 DPC total execution time (s):                   0.013172

CPU 1 DPC count:                                      2448

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s):                       0.081489

CPU 2 ISR highest execution time (µs):                13.025058

CPU 2 ISR total execution time (s):                   0.000291

CPU 2 ISR count:                                      75

CPU 2 DPC highest execution time (µs):                55.357749

CPU 2 DPC total execution time (s):                   0.005894

CPU 2 DPC count:                                      868

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s):                       0.087892

CPU 3 ISR highest execution time (µs):                9.577101

CPU 3 ISR total execution time (s):                   0.000081

CPU 3 ISR count:                                      35

CPU 3 DPC highest execution time (µs):                60.599075

CPU 3 DPC total execution time (s):                   0.008234

CPU 3 DPC count:                                      875

_________________________________________________________________________________________________________

 

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[RKinner]

Uninstall:  Intel® Computing Improvement Program 

You don't need it and I think it's the intelsoftwareassetmanager.exe that we see in Page Faults.

 

The backgroundtask stuff might be an update in progress.  Look in Settings, Update & Security and Check for Updates.  Also install any optional updates.

 

Search for:

device manager

hit Enter

Click on the arrow in front of Network Adapters.

 

Right click on your WiFi adapter and select Properties.  Select the Details tab.

Change Device description to Hardware IDs

Right click on the first entry under Value and select Copy.  Move to a Reply and Paste (Ctrl + v)

 

Is it still hanging every 20 minutes or so?

[Rodger899]

Wfif Adaptor properties:

 

PCI\VEN_8086&DEV_08B3&SUBSYS_84708086&REV_83

 

It seems to have stopped hanging, I think it may have been the Dell Software that was doing something. I will monitor it throughout the day today and make a note when it happens. 

 

But now I noticed when I opened the Device Manager that I have an Unknown USB Device Descriptor Request Failed. I took a screen dump. It keeps refreshing in device manager so is difficult to click on any of the items in there.

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