[AdamIsAdam]

On my son's HP Laptop (details below) Chrome won't run. It used to. Now, it will just shut down/crash after about 15-30 seconds without even touching anything. I uninstalled it and reinstalled, that didn't help. I ran Malwarebytes scan and it's clean. I opened a private browser window only (which would eliminate extensions as a problem) and it still crashed.  All the Google forums don't go past uninstall/reinstall and reboot.  Oh, and I also signed out and closed Chrome and started it again; nothing.

 

Any help would be appreciated.

 

HP Precision Tower 3420 laptop

11th Gen Intel Core i7

32GB RAM

64-bit

Windows 10 Home installed 12/1/2021, OS build 19044.1826

 

Chrome is up to date:

104.0.5112.81 (Official Build)(64-bit)

 

TIA,

Adam

 

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In Chrome, the Incognito Mode disables all add-ons and extension.

 

Launch the Run Window. (You can press Windows key + R altogether).

 

In the Run window, type chrome.exe -incognito and press the Enter button.

[FreeBooter]

In Chrome, the Incognito Mode disables all add-ons and extension.

 

Launch the Run Window. (You can press Windows key + R altogether).

 

In the Run window, type chrome.exe -incognito and press the Enter button.

[AdamIsAdam]

Thanks for the suggestion, I will try opening a private window the way you suggested. I did open a private window and it didn't change anything. It still crashed.

Edited by AdamIsAdam, 06 August 2022 - 01:26 PM.

[AdamIsAdam]

I just tried incognito the way you said and it still closed/crashed after about 15 seconds without even touching the keyboard.

[FreeBooter]

Completely uninstall it using Revo Uninstaller and then reinstall, hopefully there will be no crashing.

 

https://www.revounin...installer-free/

[AdamIsAdam]

I tried this method. After uninstalling chrome it brings up a list of related files, so I deleted them all too. I rebooted and then reinstalled chrome. No luck, same thing. It'll crash in about 15 seconds. I repeated this entire process three times and I have the same result.

Any more thoughts? Anyone? Bueller?

[FreeBooter]

Is this happening only with Chrome web browser?

[AdamIsAdam]

Yes, only chrome. Edge is ok. Just not our preferred browser.

[FreeBooter]

It's not caused by Windows operating system or browser extensions i'm lost with this problem, sorry.

[AdamIsAdam]

I found a video on YouTube that fixed the problem with the first suggestion:

[FreeBooter]

Cool, i'm glad to hear you have resolved the problem.