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Firefox hanging when using right mouse click on back arrow (upper left


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#1
debodun

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Firefox v104.0.2. Has happened every day the past 3 days after I've had the browser on for about 2 hours.

 

I have to close Firefox, but it shows it is still running in Task Manager, so I have to manually end the process there. After that, when I try to re-start Firefox, it takes about a minute to appear, them the HD light stays on for about another minute.


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#2
SpywareDr

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Get to a CMD prompt and type:

 

taskkill /f /im firefox.exe

 

and press [Enter] to close all firefox windows.

 

Then type:

 

exit

 

and press [Enter] to close the CMD window.


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#3
debodun

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Apparently I didn't phrase the question correctly to the answer I expected. The problem isn't as much closing the browser as it is why it's hanging. However, I cleared my history and deleted cookies of sites visited once or haven't in months. So far, so good. I'm keeping my pixels crossed.


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#4
SpywareDr

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If you start Firefox in Safe Mode then all extensions are disabled. To do this on Windows,

  • get to a CMD prompt. Type:

    taskkill /f /im firefox.exe


    press [Enter] (which will slam all open Firefox windows shut), then close the CMD window.
     
  • While holding down the [Shift] key, double-click on the Firefox desktop shortcut.

Now test Firefox. If it is working now, it was probably one of your extensions causing a problem.

(To get back into Firefox with all of your extensions loaded, simply start it as you normally do).


In Firefox, press [Ctrl][Shift][A] to quickly get to "Manage Your Extensions".

 


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#5
debodun

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The only extension I have is UBlock Origin and the only plug-in enabled is Widevine Content Decryption Module. I haven't had any known problems with these so far.


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#6
SpywareDr

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Got it. Software and/or hardware never change, so all should be great forever.


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#7
debodun

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It seems to happen when I use the PRINT SCR key and open that in MS Paint.


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#8
SpywareDr

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1) Does it happen when you start Firefox without any extensions?

 

2) If so, try performing a Clean Boot. If everything is working fine now you can keep it this way or, you can add one Startup item and/or Service at a time until the problem crops up again. When it does you will have found your culprit.


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#9
debodun

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I did try swapping out the current keyboard which is a HP with a Dell Quiet Key. The Dell didn't work at all.


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#10
SpywareDr

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How old is this computer?

 

Is it USB keyboard or an ancient PS/2?


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#11
debodun

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I bough the computer as a refurb from a computer shop in 2012. It has Windows 7 as an OS. The keyboards are bothe PS/2.


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#12
SpywareDr

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Two questions:

  • Does the keyboard work as it should in the BIOS?

     

     

    If so, we know the keyboard hardware is probably good.

     

     

     

  • Does the keyboard work as it should in Windows 7's Safe Mode?

     

     

    If so, we know the problem must not be Windows 7.

 

 

 


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#13
debodun

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How do I check the BIOS?


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#14
SpywareDr

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Depends on the make and model number of the computer.


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#15
debodun

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I'm not sure since I bought it as a refurb. I think they just used the case to put new hardware into, so the # on the case wouldn't be any help.


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