[CalicaCJA]

Hi,

 

I have a brand new Surface Pro 7 Plus tablet. Had a slight issue setting it up as managed to get Bitlocker installed but didn't want this. Was eventually able to get in and disable it - this may or may not be relevant!

 

Now it runs fine if I turn it on from being completely switched off.

 

However, if I try and restart it, it goes to a Boot Error screen:

 

Couldn't find a bootable operating system. Check the Boot configuration to try to fix this.

For more info, visit https://aka.ms/SurfaceBootError.

 

Clicking ok takes me into the Surface UEFI screen. I click on Boot Configuration and can see there are 2 Windows Boot Managers. I delete the top one (assuming that is my problem one) and then exit and restart - it then work fine and loads up Windows.

 

If I shut it down and turn it back on it works fine.

As soon as I try and do a restart, it does back to the Boot Error again.

 

I have also tried a full Windows reset but this hasn't helped.

 

The tablet is brand new.

 

Would be grateful for any suggestions!

 

Cheers

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Hello,

 

If it's brand new you should consider taking it back to where you purchased it.

[zep516]

Hello,

 

If it's brand new you should consider taking it back to where you purchased it.

[CalicaCJA]

Hello,
 
If it's brand new you should consider taking it back to where you purchased it.

Fair point, but would be a bit of a hassle and doesn’t sound like a tablet fault as such, maybe more of a BIOS issue which I would be surprised if it couldn’t be sorted!