[Tollerowner]

Hi.

 

Are you still with me?

I ran it immediately and thought it posted it, but since I don't see it...

Attached Files

•  Fixlog.txt   14.81KB   104 downloads

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No problem at all.

 

As you can see in the log some corrupted files are now fixed.

 

Well, how is the computer running now? Is everything OK? 

[DR M]

No problem at all.

 

As you can see in the log some corrupted files are now fixed.

 

Well, how is the computer running now? Is everything OK? 

[Tollerowner]

Still getting Yahoo when set for Google.  Maybe I am cursed.

[DR M]

Nop, we will fix it.

 

Let me see fresh FRST logs please. 

 

Can you take a screenshot of what you get instead of Google? 

[Tollerowner]

No, I might well be cursed.  For the last two weeks i have occasionally had blood in my urine.  My urologist has no explanation,  The wrong search engine is a small symptom.

 

The screenshot is "yahoo".  It is, I presume, just the Yahoo search engine.

 

 

Attached Thumbnails

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Attached Files

•  FRST.txt   20.07KB   104 downloads
•  Addition.txt   29.64KB   108 downloads

[DR M]

Question:

 

Do you have the Sync option enabled in Edge? If yes, disable it and let me know. 

[Tollerowner]

I use Chrome and have never turned sync on.

I looked into how to turn sync off on edge.  Apparently I would have to log in to turn it on and I don't know how to do that.

Interestingly, it said that my edge preferences were corrupt, so I reset them.

[DR M]

OK, ignore my previous post about Edge. The screenshot you attached above is from Chrome.
 
Let's do something more drastic.

 

1. Backup your Bookmarks

If your Chrome Bookmarks are important do this first:
Go to this link: http://www.wikihow.c...rks-from-Chrome follow the instructions and Export your Bookmarks from Chrome and save them to your Desktop. Note the instructions can also be used to Import the bookmarks.

 

2. Get ready - Download Chrome installer

Download Chrome installer and save to install later: https://www.google.c...ktop/index.html https://www.google.c...ktop/index.html

 

3. Reset Sync

• Open Chrome and sign into your account.
• Open a new tab and type or copy paste chrome://settings/syncSetup
• Press Enter.
• Select Sync and Google services.
• Select Review your synced data.
• Scroll down and select Clear Data. OK.

 

4. Completely uninstall Chrome

• Uninstall Chrome: https://support.goog.../95319?hl=en-GB
• Follow those instructions and ensure the option "Also delete your browsing data" is selected. <<--- Very important!!
• Navigate to C:\Users\Your user name\Appdata\Local
• From that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)
  
  How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

 

5. Install Google Chrome

• Install Google Chrome using the installer you have already downloaded.
• Import your Bookmarks.

 

Let me know if the issue is resolved. Or not.

[Tollerowner]

Well, that fixed it.  I suppose it is better than reinstalling Windows as I thought I would have to do.  Thanks for all your help, but it still be nice to know what happened.

[DR M]

YES!!!

 

You see? We solved the magic! 

 

In your case, I don't know what caused the issue. Since AdwCleaner removes the adware and usually detects this type of malware, I expected that it could deal with it, whether it was an extension or anything else. 

 

Anyway, the Chrome reset did the job, so all is well now.

 

Well, is it? 

 

Is there any remaining issue/question/concern? 

[Tollerowner]

YES!!!

 

You see? We solved the magic! 

 

In your case, I don't know what caused the issue. Since AdwCleaner removes the adware and usually detects this type of malware, I expected that it could deal with it, whether it was an extension or anything else. 

 

Anyway, the Chrome reset did the job, so all is well now.

 

Well, is it? 

 

Is there any remaining issue/question/concern? 

 

Actually I woke up this morning and realized that I hadn't deleted the Google folder after deleting Chrome.  As long as it is fixed, does that matter?

[DR M]

Since the problem is solved, don't think about it.
 
Now the problem is resolved...

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please copy and paste its contents in your next reply.

[Tollerowner]

All done. Thanks again.

Attached Files

•  kprm-20221103164155.txt   2.6KB   104 downloads

[DR M]

All looks good now.

Now your computer is clean, it's time for my favorite "final speech".

 

So, here are some final tips about your computer's security from now on:

Some of the following, are from Klein's (2005) article, So how did I get infected in the first place. Since then, the article has been reproduced or linked to in dozens of locations. As a result, many malware experts have continued updating it, to include current operating systems and software program information. My source is Security Garden, and I marked for you the following:

1. Keep your Windows updated!
It is important always to keep current with the latest security fixes from Microsoft. This can patch many of the security holes through which attackers can infect your computer.

2. Update 3rd Party Software Programs
Third Party software programs have long been targets for malware creators. It has been stated that "Adobe’s Reader and Flash and all versions of Java are together responsible for a total of 66 percent of the vulnerabilities in Windows systems exploited by malware.'' It's important to keep everything updated.

3. Update the browsers you use
Many malware infections install themselves by exploiting security holes in the Internet browser that you use. So... Keep them updated.

4. Be careful about what you download and what you open!

• Many "freeware" programs come with an enormous amount of bundled spyware that will slow down your system, spawn pop-up advertisements, or just plain crash your browser or even Windows itself. Watch for pre-checked options such as toolbars that are not essential to the operation of the installed software.
• Peer-to-peer (P2P) programs like Kazaa, BearShare, Imesh, Warez P2P, and others, allow the creation of a network enabling people to connect with other users and upload or download material in a fast efficient manner. BUT even if the P2P software you are using is "clean", a large percentage of the files served on the P2P network are likely to be infected.
• Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Have this in mind.
• Do not open any files without being certain of what they are!

5. Avoid questionable web sites!
Visit web sites that are trustworthy and reputable. Many disreputable sites will attempt to install malware on your system through "drive-by" exploits just by visiting the site in your browser. Lyrics sites, free software sites (especially ones that target young children), cracked software sites, and pornography sites are some of the worst offenders. Also, never give out personal information of any sort online or click "OK" to a pop-up unless it is signed by a reputable company and you know what it is.

6. Registry cleaners/driver boosters/system optimizers
I do not recommend registry cleaners, system optimizers, driver boosters and the like. It is your computer and certainly your choice. However, please consider that modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. With registry cleaner and system optimization software programs, the potential is ever present to cause more problems than they claim to fix. Do note, however, that Microsoft does not support the use of registry cleaners. See Microsoft support policy for the use of registry cleaning utilities.

7. PC means personal computer!
Don't give access to your computer to friends or family who appear to be clueless about what they are doing.

8. Back-up your work!
Make back-ups of your personal files frequently. You never know when you'll have to reformat and start from scratch. You can always reformat and reinstall programs, but you cannot replace your data if you haven't made backups.

9. Must-Have Software
An anti-virus and an anti-spyware program is a necessity for the security of your computer. Be sure that you keep them updated, and that real time protection is enabled. You have now the built-in Windows 10 antivirus, Windows Defender. Together with Malwarebytes, if you run it occasionally, depending on how often you use your computer, can keep you safe.

Happy safe computing.


I'm glad I was able to help you.