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Windows 11 desktop running slowly [Solved]


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#16
DR M

DR M

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  • Malware Removal
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Moving on.
 
1. Uninstall Dell apps
 
Since you chose to remove pre-installed software:
  • Go to Settings (press the Windows logo key and the letter i on the keyboard)
  • Choose Apps from the menu at the left
  • Go to Installed apps
  • Find the following apps, one by one, click on the 3 dots at the right and choose Uninstall for each one.
Dell Customer Connect 
Dell Digital Delivery 
Dell Mobile Connect 3.3 
Dell SupportAssist for Home PCs
Dell Update 
Power2Go for Dell 
PowerDirector for Dell 

2. FRST fix

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system
  • Select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Start::
CreateRestorePoint:
CloseProcesses:
HKU\S-1-5-21-1015540938-3996997567-1391499832-1001\SOFTWARE\Policies\Microsoft\Edge: Restriction <==== ATTENTION
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{04DF02C6-E3D7-4D26-A44C-6F8A2E218D2C}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A0ECCB6-1034-440E-8672-C4E14CCB7689}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900D0BCD-0B86-4DAA-B639-89BE70449569}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{795931D8-2EBF-4969-A678-4219B161F676}
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F68DA8E2-38B6-47A7-AB62-BFE8B740F792}
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ec40a028-983b-4213-af2c-77ed6f6fe1d5}
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DD47FCB3-5038-40CE-A02A-85F51BA03F37}
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{555298fa-14a9-48f2-a7a0-9602f31785da}
EmptyTemp:
End::
  • Right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Post the log in your next reply.
In your next reply please post:
  • If uninstalling the apps ran smoothly
  • The fixlog.txt

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#17
John Aukerman

John Aukerman

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Uninstall apps went smoothly.

Fix result of Farbar Recovery Scan Tool (x64) Version: 16-02-2023
Ran by jhauk (18-02-2023 10:31:49) Run:2
Running from C:\Users\jhauk\Desktop
Loaded Profiles: jhauk
Boot Mode: Normal
==============================================

fixlist content:
*****************
Start::
CreateRestorePoint:
CloseProcesses:
HKU\S-1-5-21-1015540938-3996997567-1391499832-1001\SOFTWARE\Policies\Microsoft\Edge: Restriction <==== ATTENTION
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{04DF02C6-E3D7-4D26-A44C-6F8A2E218D2C}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A0ECCB6-1034-440E-8672-C4E14CCB7689}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900D0BCD-0B86-4DAA-B639-89BE70449569}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{795931D8-2EBF-4969-A678-4219B161F676}
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F68DA8E2-38B6-47A7-AB62-BFE8B740F792}
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ec40a028-983b-4213-af2c-77ed6f6fe1d5}
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DD47FCB3-5038-40CE-A02A-85F51BA03F37}
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{555298fa-14a9-48f2-a7a0-9602f31785da}
EmptyTemp:
End::
*****************

Restore point was successfully created.
Processes closed successfully.
HKU\S-1-5-21-1015540938-3996997567-1391499832-1001\SOFTWARE\Policies\Microsoft\Edge => removed successfully
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{04DF02C6-E3D7-4D26-A44C-6F8A2E218D2C} => Error: No automatic fix found for this entry.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A0ECCB6-1034-440E-8672-C4E14CCB7689} => Error: No automatic fix found for this entry.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900D0BCD-0B86-4DAA-B639-89BE70449569} => Error: No automatic fix found for this entry.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{795931D8-2EBF-4969-A678-4219B161F676} => Error: No automatic fix found for this entry.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F68DA8E2-38B6-47A7-AB62-BFE8B740F792} => Error: No automatic fix found for this entry.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ec40a028-983b-4213-af2c-77ed6f6fe1d5} => Error: No automatic fix found for this entry.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DD47FCB3-5038-40CE-A02A-85F51BA03F37} => Error: No automatic fix found for this entry.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{555298fa-14a9-48f2-a7a0-9602f31785da} => Error: No automatic fix found for this entry.

=========== EmptyTemp: ==========

FlushDNS => completed
BITS transfer queue => 0 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 25320538 B
Java, Discord, Steam htmlcache, WinHttpAutoProxySvc/winhttp *.cache => 0 B
Windows/system/drivers => 3206774 B
Edge => 0 B
Chrome => 386209627 B
Firefox => 427244099 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 11380 B
NetworkService => 22688 B
jhauk => 1403263874 B

RecycleBin => 23734433 B
EmptyTemp: => 2.1 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 10:37:00 ====


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#18
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,053 posts

My mistake, John. I left some directives behind, in the fix. Please run again the correct fix below:

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system

  • Select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Start::
CreateRestorePoint:
CloseProcesses:
Deletekey: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{04DF02C6-E3D7-4D26-A44C-6F8A2E218D2C} 
Deletekey: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A0ECCB6-1034-440E-8672-C4E14CCB7689}
Deletekey: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900D0BCD-0B86-4DAA-B639-89BE70449569} 
Deletekey: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{795931D8-2EBF-4969-A678-4219B161F676} 
Deletekey: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F68DA8E2-38B6-47A7-AB62-BFE8B740F792} 
Deletekey: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ec40a028-983b-4213-af2c-77ed6f6fe1d5} 
Deletekey: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DD47FCB3-5038-40CE-A02A-85F51BA03F37} 
Deletekey: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{555298fa-14a9-48f2-a7a0-9602f31785da} 
EmptyTemp:
End::
  • Right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Post the log in your next reply.

 

After that, let me know how is the computer running now.


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#19
John Aukerman

John Aukerman

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Fix result of Farbar Recovery Scan Tool (x64) Version: 16-02-2023
Ran by jhauk (18-02-2023 12:04:26) Run:3
Running from C:\Users\jhauk\Desktop
Loaded Profiles: jhauk
Boot Mode: Normal
==============================================

fixlist content:
*****************
Start::
CreateRestorePoint:
CloseProcesses:
Deletekey: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{04DF02C6-E3D7-4D26-A44C-6F8A2E218D2C}
Deletekey: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A0ECCB6-1034-440E-8672-C4E14CCB7689}
Deletekey: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900D0BCD-0B86-4DAA-B639-89BE70449569}
Deletekey: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{795931D8-2EBF-4969-A678-4219B161F676}
Deletekey: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F68DA8E2-38B6-47A7-AB62-BFE8B740F792}
Deletekey: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ec40a028-983b-4213-af2c-77ed6f6fe1d5}
Deletekey: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DD47FCB3-5038-40CE-A02A-85F51BA03F37}
Deletekey: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{555298fa-14a9-48f2-a7a0-9602f31785da}
EmptyTemp:
End::
*****************

Restore point was successfully created.
Processes closed successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{04DF02C6-E3D7-4D26-A44C-6F8A2E218D2C} => removed successfully
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A0ECCB6-1034-440E-8672-C4E14CCB7689} => removed successfully
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900D0BCD-0B86-4DAA-B639-89BE70449569} => removed successfully
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{795931D8-2EBF-4969-A678-4219B161F676} => removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F68DA8E2-38B6-47A7-AB62-BFE8B740F792} => not found
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ec40a028-983b-4213-af2c-77ed6f6fe1d5} => removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DD47FCB3-5038-40CE-A02A-85F51BA03F37} => removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{555298fa-14a9-48f2-a7a0-9602f31785da} => removed successfully

=========== EmptyTemp: ==========

FlushDNS => completed
BITS transfer queue => 0 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 9490519 B
Java, Discord, Steam htmlcache, WinHttpAutoProxySvc/winhttp *.cache => 0 B
Windows/system/drivers => 642914 B
Edge => 0 B
Chrome => 0 B
Firefox => 125512533 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 0 B
NetworkService => 3734 B
jhauk => 502291241 B

RecycleBin => 3453 B
EmptyTemp: => 608.4 MB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 12:07:45 ====

 

Computer is running faster than before!


  • 0

#20
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,053 posts

Computer is running faster than before!

 
Glad to hear that! :spoton:
 
Now...
 
I see 2 remaining things:
 

1. RAM
 
These lines are from your logs:
 
Percentage of memory in use: 83%
Total physical RAM: 8006.97 MB
Available physical RAM: 1329.78 MB
 
With 83% memory in use, it seems that you don't have sufficient resources to run your programs. Things may be better now you uninstalled the pre-installed software, but you should consider adding some extra RAM. Here you can run a free RAM wizard to determine which RAM is compatible with your motherboard. You download and run a small program, which will scan your computer and then recommend compatible RAM. You don't have to buy from them, but you can find out how much RAM the computer can accept.
 
 
2. Windows updates
 
You are still running version 21H2, while the latest one is 22H2. Although 21H2 will be getting support until October, I recommend you to upgrade without waiting. Since there were corruptions in the system, it would be good to follow this way:

  • Go to this Microsoft page and under the title Create Windows 11 installation media press on Download now.
  • Save the tool on your Desktop and double click to run it.
  • On the License terms page, if you accept the license terms, select Accept.
  • On the What do you want to do page, select Upgrade this PC now, and then select Next.
  • Follow the instructions and select Keep personal files and apps, when you are asked to.
  • It might take a couple of hours, depending on your wifi speed connection, to install Windows 10. Your PC will restart a few times. Make sure you don’t turn off your PC.
  • After downloading and installing, the tool will walk you through how to set up Windows 11 on your PC.

 

 

In your next reply:

 

Let me know if you would like to upgrade now. If not, I'll give you instructions to remove the tools we used and create a new restore point.


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#21
John Aukerman

John Aukerman

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I'd like to upgrade now.


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#22
DR M

DR M

    The Grecian Geek

  • Malware Removal
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Hi, John.

 

Please follow the instructions (Step 2) in my previous post to upgrade now. Have in time that it will take some time (perhaps a couple of hours). Let me know if it goes fine.


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#23
John Aukerman

John Aukerman

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Upgrade went fine.


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#24
DR M

DR M

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Excellent! Congratulations!
 
If no other questions/issues/concerns...

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please copy and paste its contents in your next reply.

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#25
John Aukerman

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I ordered more RAM today. Thanks for the advice.

 

# Run at 2/19/2023 1:31:55 PM
# KpRm (Kernel-panik) version 2.11.0
# Website https://kernel-panik.me/tool/kprm/
# Run by jhauk from C:\Users\jhauk\Desktop
# Computer Name: DESKTOP-6JBP3L9
# OS: Unsupported OS X64 (22621) (10.0.22621.0)
# Number of passes: 3

- Checked options -

    ~ Registry Backup
    ~ Delete Tools
    ~ Restore System Settings
    ~ UAC Restore
    ~ Delete Restore Points
    ~ Create Restore Point
    ~ Delete Quarantines

- Create Registry Backup -

   ~ [OK] Hive C:\WINDOWS\System32\config\SOFTWARE backed up
   ~ [OK] Hive C:\Users\jhauk\NTUSER.dat backed up

     [OK] Registry Backup: C:\KPRM\backup\2023-02-19-13-31-55

- Delete Tools -


  ## AdwCleaner
     [OK] C:\Users\jhauk\Desktop\AdwCleaner.exe deleted
     [OK] C:\AdwCleaner deleted

  ## FRST
     [OK] C:\Users\jhauk\Desktop\FRST64.exe deleted
     [OK] C:\Users\jhauk\Desktop\John\Geeks to Go\FRST64.exe deleted
     [OK] C:\FRST deleted

  ## SecurityCheck
     [OK] C:\SecurityCheck deleted

- Restore System Settings -

     [OK] Reset WinSock
     [OK] FLUSHDNS
     [OK] Hide Hidden file.
     [OK] Show Extensions for known file types
     [OK] Hide protected operating system files

- Restore UAC -

     [OK] Set EnableLUA with default (1) value
     [OK] Set ConsentPromptBehaviorAdmin with default (5) value
     [OK] Set ConsentPromptBehaviorUser with default (3) value
     [OK] Set EnableInstallerDetection with default (0) value
     [OK] Set EnableSecureUIAPaths with default (1) value
     [OK] Set EnableUIADesktopToggle with default (0) value
     [OK] Set EnableVirtualization with default (1) value
     [OK] Set FilterAdministratorToken with default (0) value
     [OK] Set PromptOnSecureDesktop with default (1) value
     [OK] Set ValidateAdminCodeSignatures with default (0) value

- Clear Restore Points -

   ~ [OK] RP named Windows Modules Installer created at 02/18/2023 22:12:48 deleted
     [OK] All system restore points have been successfully deleted

- Create Restore Point -

     [OK] System Restore Point created

- Display System Restore Point -

   ~ [I] RP named KpRm created at 02/19/2023 18:34:48

-- KPRM finished in 264.78s --


 


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#26
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,053 posts

Good! :yes:


Now your computer is clean, here are some final tips about your computer's security from now on:

Some of the following, are from Klein's (2005) article, So how did I get infected in the first place. Since then, the article has been reproduced or linked to in dozens of locations. As a result, many malware experts have continued updating it, to include current operating systems and software program information. My source is Security Garden, and I marked for you the following:

1. Keep your Windows updated!
It is important always to keep current with the latest security fixes from Microsoft. This can patch many of the security holes through which attackers can infect your computer.

2. Update 3rd Party Software Programs
Third Party software programs have long been targets for malware creators. It has been stated that "Adobe’s Reader and Flash and all versions of Java are together responsible for a total of 66 percent of the vulnerabilities in Windows systems exploited by malware.'' It's important to keep everything updated.

3. Update the browsers you use
Many malware infections install themselves by exploiting security holes in the Internet browser that you use. So... Keep them updated.

4. Be careful about what you download and what you open!

  • Many "freeware" programs come with an enormous amount of bundled spyware that will slow down your system, spawn pop-up advertisements, or just plain crash your browser or even Windows itself. Watch for pre-checked options such as toolbars that are not essential to the operation of the installed software.
  • Peer-to-peer (P2P) programs like Kazaa, BearShare, Imesh, Warez P2P, and others, allow the creation of a network enabling people to connect with other users and upload or download material in a fast efficient manner. BUT even if the P2P software you are using is "clean", a large percentage of the files served on the P2P network are likely to be infected.
  • Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Have this in mind.
  • Do not open any files without being certain of what they are!

5. Avoid questionable web sites!
Visit web sites that are trustworthy and reputable. Many disreputable sites will attempt to install malware on your system through "drive-by" exploits just by visiting the site in your browser. Lyrics sites, free software sites (especially ones that target young children), cracked software sites, and pornography sites are some of the worst offenders. Also, never give out personal information of any sort online or click "OK" to a pop-up unless it is signed by a reputable company and you know what it is.

6. Registry cleaners/driver boosters/system optimizers
I do not recommend registry cleaners, system optimizers, driver boosters and the like. It is your computer and certainly your choice. However, please consider that modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. With registry cleaner and system optimization software programs, the potential is ever present to cause more problems than they claim to fix. Do note, however, that Microsoft does not support the use of registry cleaners. See Microsoft support policy for the use of registry cleaning utilities.

7. PC means personal computer!
Don't give access to your computer to friends or family who appear to be clueless about what they are doing.

8. Back-up your work!
Make back-ups of your personal files frequently. You never know when you'll have to reformat and start from scratch. You can always reformat and reinstall programs, but you cannot replace your data if you haven't made backups.

9. Must-Have Software
An anti-virus and an anti-spyware program is a necessity for the security of your computer. Be sure that you keep them updated, and that real time protection is enabled. You have now the built-in Windows 10 antivirus, Windows Defender. Together with Malwarebytes, if you run it occasionally, depending on how often you use your computer, can keep you safe.

Happy safe computing. ZZZQehw.gif


I'm glad I was able to help you.


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#27
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,053 posts

It appears that this issue is resolved, and therefore this topic has been marked as such.
 
Glad we could help.


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