1. Uninstall Dell apps
Since you chose to remove pre-installed software:
- Go to Settings (press the Windows logo key and the letter i on the keyboard)
- Choose Apps from the menu at the left
- Go to Installed apps
- Find the following apps, one by one, click on the 3 dots at the right and choose Uninstall for each one.
Dell Customer Connect Dell Digital Delivery Dell Mobile Connect 3.3 Dell SupportAssist for Home PCs Dell Update Power2Go for Dell PowerDirector for Dell
2. FRST fix
NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system
- Select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Start:: CreateRestorePoint: CloseProcesses: HKU\S-1-5-21-1015540938-3996997567-1391499832-1001\SOFTWARE\Policies\Microsoft\Edge: Restriction <==== ATTENTION HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{04DF02C6-E3D7-4D26-A44C-6F8A2E218D2C} HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A0ECCB6-1034-440E-8672-C4E14CCB7689} HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900D0BCD-0B86-4DAA-B639-89BE70449569} HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{795931D8-2EBF-4969-A678-4219B161F676} HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F68DA8E2-38B6-47A7-AB62-BFE8B740F792} HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ec40a028-983b-4213-af2c-77ed6f6fe1d5} HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DD47FCB3-5038-40CE-A02A-85F51BA03F37} HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{555298fa-14a9-48f2-a7a0-9602f31785da} EmptyTemp: End::
- Right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
- Press the Fix button once and wait.
- FRST will process fixlist.txt
- When finished, it will produce a log fixlog.txt on your Desktop.
- Post the log in your next reply.
- If uninstalling the apps ran smoothly
- The fixlog.txt