[sue.words]

Our Samsung Xpress M2835DW printer was churning out sheet after sheet of almost empty pages with a couple of lines of gibberish at the top.

I pursued this symptom online and ended up with the diagnosis that I needed to update the printer drivers.

But when I eventually found the download updates website (an HP rather than a Samsung website) I discovered that updates were no longer available for this model. 

(I tried googling "printer driver unavailable" and the hits seemed to be addressing an error message on the computer rather than the ceasing of manufacturer support for a printer.)

Our printer worked extremely smoothly for a good while, and we were pleased we had bought a laser printer because running costs are cheaper than with inkjets, but we have never used it a lot and it seems almost criminal to assume it is a write-off without a fight.

(Just in case it's relevant, I am registered as a Mac user with Geeks to Go – MacBook Pro – but don't know if that is obvious in this forum.)

Can I do ANYthing to get more use from the printer?

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If you are running a MAC, what version of the operating system are you using?

[RKinner]

If you are running a MAC, what version of the operating system are you using?

[sue.words]

Big Sur (11.7.7)

Thank you for replying, RKinner

[RKinner]

Best Answer

I went to 

https://support.hp.c...fFlag=true&sku=

 

Changed the operating system to Mac-os and version 11 and it gave me a file that I was able to download.  Can't test it because I don't have a MAC but at least they didn't say there was no driver.  Be warned that the site is a bit flaky.  Sometimes it says it can take up to 3 minutes to find it which is BS.  Just try again later.  The site is supposed to identify your current operating system which is does OK with Win 10.  Perhaps it has a problem with MACs?

[sue.words]

Thank you so much again. I am about to go out so won't be able to see how I get on for a while – certainly not till tomorrow and probably not till evening then. But I'll let you know what happens definitely.

[peterm]

If the above is no good try this

https://support.hp.c.../model/16462891

[sue.words]

peterm

Your post spurred me on to try RKinner's sooner than I expected to. (I'm busy with other things and I thought it would take ages.) It didn't and it worked! But thank you for your support. (Love your Rules above. Sorry, can't give blood now as too old, but I did years ago.)

 

RKinner

Delighted to say that your solution worked!. I've filed the info (and peterm's advice) for future reference.

 

RKinner and peterm

Just think how environmentally worthwhile your help has been in saving a substantial piece of kit from landfill! Thank you both