[Leesie]

Hi,

Having an issue with my desktop pc. Getting a constant loop of BSOD with the message System thread exception not handled
What failed - Volmgrx.sys

Am unable to boot via safe mode or usb. Just loops. I believe its tied to one of my internal drives. If I disconnect the drives I can boot, reattach it and the loop repeats. (As almost all my files are on that particular drive, I need to access it.)

Any help would be appreciated
Thank you
Lisa

[Advertisements]

Using my video guide, you can try to fix non-bootable Windows 11.

 

Here is how you fix the system thread exception not handled error on Windows 10 and Windows 11.

 

[FreeBooter]

Using my video guide, you can try to fix non-bootable Windows 11.

 

Here is how you fix the system thread exception not handled error on Windows 10 and Windows 11.

 

[Leesie]

It will not boot into safe mode. Its a constant loop of 2 screens.

When I detach the one internal drive, it boots, when I reattach it, it goes back to the screen with the BSOD error and the volmgrx.sys message. Ive tried it in both spare bays and it does the same BSOD. I dont think this is a driver error as without that drive its fine, however I need that drive as it has all my work documents on it.

Edited by Leesie, 06 September 2023 - 08:21 PM.

[FreeBooter]

Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

The following command scans integrity of all protected Windows system files and repairs files with problems when possible.
 

Sfc  /Scannow   /OFFBOOTDIR=C:\   /OFFWINDIR=C:\Windows

Please replace partition letter C: with Windows installed partition letter. When the computer boots into Windows Recovery Environment (WinRE) environment, the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assigned any other drive letter, usually D: drive letter is assign to Windows installed partition. The Bcdedit | find "osdevice" command can be used to find out the drive letter of the Windows installed partition, the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.


Run Seagate SeaTools

SeaTools Bootable provides a basic suite of diagnostic utilities in an environment independent of your installed operating system. This will allow you to test, diagnose, and possibly repair your hard drive, even if your operating system environment is inaccessible.

Please download and use the SeaTools Bootable to create a bootable USB that you can use to diagnose hard drives and monitor SSDs.

The flash drive must be at least 256 MBs but no larger than 32 GBs.

Use SeaBoot_11-18-2019_RC5.usbBootMaker.exe to create bootable USB.


1. Insert the SeaTools USB device and reboot or power on your computer.

2. After SeaTools loads, the Drive List will show different storage devices in your system. Select the drives you would like to test.

3. The menus provide an array of diagnostic tests. Select the test you would like to perform on the selected drives. Please click on Long Generic Test. Long Generic Test scans the entire drive for defects. It will take a long time to complete. Because this test reads every sector on the drive, the amount of time required will depend on the speed and capacity of the disk drive. The highest capacity drives often take 3 to 5 hours per terabyte to complete. At any time, feel free to Cancel the test without harming the drive. Long Test is completely data safe.

4. The test will indicate either Pass or Fail. Upon completion of running the diagnostics, the test results will be given. A log for each device is automatically saved if you have booted from a USB device. Test results are automatically saved in a log file with a file name based on the drive serial number. Post the results of the scan in your topic.

Edited by FreeBooter, 07 September 2023 - 12:12 AM.

[Leesie]

Thank you FreeBooster, I’ll get a couple usb drives and try this, may take me a day or two. Just to double check, with the setup media and recovery environment I’m only running the scan & any repairs it finds, then power down, switch usb to the sea boot and then boot again and scan that particular disk. The first one with the windows set up media shouldn’t clear off the C drive or will it?

Thanks for the help! So appreciated!!

[FreeBooter]

Execute SFC command and when finished reboot your computer to check if Windows 11 boots normally if not boot your computer with SeaTools and scan Windows 11 installed hard drive.