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Won't boot from a recovery drive


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#1
RedSuedePump

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Hi all,

 

A few years back, I bought a second hand gaming computer for my daughter, which has worked really well until the other day, when it just wouldn't boot.

 

We got the error message "Reboot and select proper Boot device or Insert Boot Media in selected boot device and press a key".

 

I've been trying to follow the instructions here:

 

https://www.geekstog...-pro-wont-boot/

 

and created a recovery drive from another computer (which took a few hours).

 

I'm pretty certain that both devices are 64-bit Windows 10 machines but nonetheless, I still can't get it to boot from the recovery drive. The best I can get is a Windows logo on the screen and that's it.

 

Is it possible that this is a hardware problem?

 

Thanks in advance

 

RSP


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#2
phillpower2

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RSP,

 

Did you intend to post this on the malware removal forums.


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#3
RedSuedePump

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Hi Phill,

 

To be honest, I'm not sure. I thought that if I could run the FRST diagnostic, that would at least give an indication of whether the problem is malware based or not. The onlty reason I assumed it was malware is that it was working fine at one point and then not the next - there were no warning signs, which might have been evident if it was a hardware issue.

 

If I can't get it to fire up from the recovery stick, I guess I'll never know one way or the other.

 

Rregards

 

RSP


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#4
phillpower2

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Hi RSP,

 

Too late now but the way to go would have been Windows 10 forum first and the security forums if necessary, security experts can help out on those forums but for obvious reasons only security trained helpers can help out here.

 

If no help is forthcoming by a security expert by tomorrow you should post in the Waiting Room forum and be sure to mark the thread as being malware related.


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#5
DR M

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Hello.

 

If you still need assistance, please let us know.


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#6
RedSuedePump

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Hi,

 

Yes, I would still like some help.

 

I'll give the waiting room a go.

 

Regards

 

RSP


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#7
phillpower2

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No need for the Waiting Room as Dr M has already got back to you here.


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#8
DR M

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Hello, RSP.

 

You said that you created a recovery drive. If you followed the instructions in the link you posted, it is actually a Windows Installation Media (WIM). 

 

To start in the Recovery Environment using the WIM, you must set your BIOS to start from the usb drive instead of the internal disk drive. Have you made this change via BIOS? 


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#9
RedSuedePump

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Hi,

 

I couldn't get it to boot through the BIOS before but it did it this time (thank heavens).

 

FRST64 report attached.

 

Hurrah.

 

RSP


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#10
RedSuedePump

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Sorry, forgot to attach the FRST file, now added.

Attached Files

  • Attached File  FRST.txt   4.26KB   19 downloads

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#11
DR M

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Insert the WIM and start the computer. At the Windows Setup screen choose Next –> Repair your computer –> Troubleshoot –> Advanced Options –> Command Prompt.

 

In command prompt type the following commands in order, followed by Enter:
 
diskpart
 
select disk 0 (we need the number of disk where the OS is installed)
 
list partition

 

list volume

 

Take a photo of that window and attach it to a reply.
 
Type Exit and press Enter to leave Diskpart.

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#12
RedSuedePump

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Hi,

 

Please see attached.

 

RSP

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  • thumbnail_DSC_0843.jpg

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#13
DR M

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Insert the WIM and start the computer. At the Windows Setup screen choose Next –> Repair your computer –> Troubleshoot –> Advanced Options –> Command Prompt.
 
In command prompt type the following command: 
 
CHKDSK C:\ /R
 
The scan may take from a couple of hours to several hours, so be patient. When it finishes, please take a photo of the result of the scan and attach it in your next reply. 
 

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#14
DR M

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Something else.

 

This is from the FRST log:

 

Drive y: () (Fixed) (Total:931.5 GB) (Free:931.37 GB) NTFS
 
The disk is almost empty. I wonder if it has Windows (or anything) installed on it. 
 
I suggest, after checking the disk:
 
1. If it's failing, replace it and make a fresh start with a new disk.
 
2. If nothing appears as wrong with the disk, reinstall Windows and make a fresh start.

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#15
RedSuedePump

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This is weird, I tried that and apparently the path was invalid (see attached). I checked the command, I'm sure I got it right?

 

Why is it pointing at drive X?

Attached Thumbnails

  • CHKDSK.jpg

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