Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Locked out of laptop and Microsoft account

- - - - -

  • Please log in to reply

#1
Dward1996

Dward1996

    New Member

  • Member
  • Pip
  • 8 posts
Hi Everyone. I'm a bit of a computer novice, but found your forum and thought people might be able to help. Sorry if I've posted it in the wrong place.

Last night I was advised to update drivers on my laptop by Lenovo. Having done so and rebooted my laptop, I can no longer log in to Windows with my pin. It asks me for the password for my Microsoft account. I haven't used this since I got my laptop 5 years ago and can't remember the password. I tried getting Microsoft to send a code for me to reset my password, but despite trying this a number of times no code comes through. I have also tried resetting my password using the form on their site, but it says I am not providing enough info and they have now blocked my account for too many failed attempts. What can I do to get my laptop back again?

Thanks so much for the help.
  • 0

Advertisements


#2
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 8,105 posts

Can you contact Microsoft directly in the link below:

 

Contact Us - Microsoft Support


  • 0

#3
Dward1996

Dward1996

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
Thanks for the response. Sadly not. It just gets you in a loop of self help pages, with no way of reaching out for actual support.
  • 0

#4
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 8,105 posts

The forum me/we are unable to assist with password help, my advice is to reach them by phone maybe, others may reply with additional advice.


  • 0

#5
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,218 posts

Hi. 

 

Is there a way to change the question asking for a password to a question asking for a pin? 

 

Can you take a photo of the sign-in screen which ask you for the password? Please attach the photo in your next reply. 


  • 0

#6
Dward1996

Dward1996

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
Thanks again for the responses.

Here is the photo of the screen I get to which talks about the pin. It is the normal screen for logging in to Windows (sorry for the partial screen photo but my user name on my laptop is my full name so I don't want to include that).

If I try clicking on "Set up my pin". It says "Just a moment" with the spinning circles before returning to the image attached.

Sorry for not making this clear originally or including a screenshot. Thanks so much for all of your help.

Attached Thumbnails

  • 20240420_180913.jpg

  • 0

#7
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,218 posts

What I would like to see is what options are there when you are trying to sign in. Can you post the full screen and hide your username using a paint brush in your phone? 

 

Isn't there a sign-in options option? 


  • 0

#8
Dward1996

Dward1996

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
So I am not great with the phone, but hopefully this will be what you want.

Thank you once again for spending time looking at this.

Attached Thumbnails

  • Screenshot_20240420-182521_Pocket Paint.jpg

Edited by Dward1996, 20 April 2024 - 11:27 AM.

  • 0

#9
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,218 posts

This is the warning you are getting when you use your PIN. I would like to see the screen before you enter anything. 


  • 0

#10
Dward1996

Dward1996

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
Sorry, my mistake

I only see two screens before that. First the Lenvo screen and then it goes completely black and then the windows screen. Photos attached.

Attached Thumbnails

  • 20240420_190416.jpg
  • 20240420_190511.jpg

  • 0

Advertisements


#11
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,218 posts

So you don't see something like this? 

 

log-in-with-microsoft-account-password.j


  • 0

#12
Dward1996

Dward1996

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
No. That's what I used to get.
  • 0

#13
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,218 posts

In your initial post you said: 

 

 

I can no longer log in to Windows with my pin. It asks me for the password for my Microsoft account. 

 

So, where is the screen where you are asked to put either the password or the PIN? 


  • 0

#14
Dward1996

Dward1996

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
So initially it gave me the chance to enter a password for my Microsoft account. However now it just gets to the page where it mentions the PIN and won't move on from that.

Edited by Dward1996, 20 April 2024 - 12:41 PM.

  • 0

#15
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,218 posts

Sorry, I don't have a clue.

 

The only thing I can think of now, is to reset your computer, keeping your files, but not any program/app you had previously installed. Perhaps someone else has a better idea. 

 

Edit:

One more thought: Try to sign-in from Safe mode. Still the same PIN issue? Can you set it up again? 

 

To boot into Safe mode, select the power icon in the bottom-left corner of the sign-in screen. Next, press and hold the Shift key on your keyboard and select Restart.

 

Select Troubleshoot > Advanced options > Startup Repair > Restart. Press the number key corresponding to the Enable Safe Mode option on the Startup Settings page. That’ll boot your computer into safe mode.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP