Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Not bootable computer

- - - - -

  • Please log in to reply

#1
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 4,241 posts

A friend gave me her computer to check. 

 

It can't boot. 

 

The initial error was 000000e > a required device isn't connected or can't be accessed.

 

I created a Windows 10 media creation tool and tried Method 1 here: FIX: A required device isn't connected or can't be accessed 0x000000E on Windows 10/8/8.1 - WinTips.org

 

However, I am still getting this: Total identified Windows installations: 0

 

After that, I removed the disk (it's an SSD actually) and put it in an external case. It flashes, and shows for a while system reserve as a disk (D). Sometimes, disk E also appears and disappears (it's the SSD). Then, everything disappears, and again the same thing. 

 

I put the SSD back in the computer, and now I'm getting a different error: 000000f > BCD is missing or corrupted. 

 

I tried to run Diskpart > list disk > list partition (the Windows disk and partition are shown), but I get the error: Diskpart has encountered an error. A device which does not exist was specified. 

 

Is the disk dead or there is something I miss? 

 

 


  • 0

Advertisements


#2
DR M

DR M

    The Grecian Geek

  • Topic Starter
  • Malware Removal
  • 4,241 posts

I forgot to say that the SSD is new. She replaced it last year. 


  • 0

#3
phillpower2

phillpower2

    Mechanised Mod

  • Global Moderator
  • 24,874 posts

Sounds like the SSD is toast and while not perfect at least it has gone south while it is in warranty.

 

What is the brand and model name or number of the SSD.

 

Have you tried mounting the device in Linux or Ubuntu.


  • 0

#4
DR M

DR M

    The Grecian Geek

  • Topic Starter
  • Malware Removal
  • 4,241 posts

The brand is Lexar but I don't have the model or number now.

 

No luck with Linux. The SSD is recognized, but it says that the NTFS volume is in an unsafe state and cannot open.


  • 0

#5
DR M

DR M

    The Grecian Geek

  • Topic Starter
  • Malware Removal
  • 4,241 posts

I used this command to fix the volume and the disk opened: sudo ntfsfix /dev/sdXY

 

I found the files and now I'm transferring them in an external disk. 

 

The problem now is that the computer entered sleep mode and I can't get out of it to see the progress. Well, I'll keep you informed I guess. 


  • 0

#6
phillpower2

phillpower2

    Mechanised Mod

  • Global Moderator
  • 24,874 posts

Good to see that you have been able to access the data, were you aware that Lexar have a data recovery tool not sure how useful it as as I`ve not used it.

 

I have all my settings to Never and always suggest to members to do the same when troubleshooting, those simple settings can cause so much grief at the most inappropriate time.


  • 0

#7
DR M

DR M

    The Grecian Geek

  • Topic Starter
  • Malware Removal
  • 4,241 posts

 

I have all my settings to Never and always suggest to members to do the same when troubleshooting, those simple settings can cause so much grief at the most inappropriate time.

 

I don't use Sleep/Hibernate either. And now I have to go and touch a bit the touchpad so the computer won't sleep! As you said it: the most inappropriate time!!!!


  • 0

#8
phillpower2

phillpower2

    Mechanised Mod

  • Global Moderator
  • 24,874 posts

What a pain in the proverbial for you  :(


  • 0

#9
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,981 posts

I don't use Sleep/Hibernate either. And now I have to go and touch a bit the touchpad so the computer won't sleep! As you said it: the most inappropriate time!!!!


Use a tool like Don't Sleep https://www.software...osoft/DontSleepits portable
  • 0

#10
DR M

DR M

    The Grecian Geek

  • Topic Starter
  • Malware Removal
  • 4,241 posts

 


Use a tool like Don't Sleep https://www.software...osoft/DontSleepits portable

 

 

Thanks for the suggestion. But how I can use this, when I am in the Linux environment via the bootable drive? For now, I placed the computer on a table in front of my desk, and I move the remote mouse from time to time from my desk.  ;)


  • 0

Advertisements


#11
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,981 posts

Sorry, I missed the Linux part!

 

On a Live CD something like Caffeine isn't probably installed!


  • 0

#12
DR M

DR M

    The Grecian Geek

  • Topic Starter
  • Malware Removal
  • 4,241 posts

I'm afraid that the disk completely died. Not recognizable even in Linux environment. 


  • 0

#13
phillpower2

phillpower2

    Mechanised Mod

  • Global Moderator
  • 24,874 posts

How much data were you able to secure before the drive completely went out.


  • 0

#14
DR M

DR M

    The Grecian Geek

  • Topic Starter
  • Malware Removal
  • 4,241 posts

Around 80GB. Not even the half. The reason was that the procedure was extremely slow. 


  • 0

#15
DR M

DR M

    The Grecian Geek

  • Topic Starter
  • Malware Removal
  • 4,241 posts

Question:

 

The computer had Windows 10 installed. When the new disk arrives, I am planning to install Windows 11. Will there be an activation issue or using the user's Microsoft account will automatically activate the OS? I think yes, but I would like to make it sure.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP