[Npva]

Hi there,

 

I'm a 20 year old pc gamer and I purchased a prebuild pc from MeGekko a year back to support my gaming hobby. I play at FPS games like csgo2 on a high level so I wanted a pc that matches this level of play.

 

I purchased a pc with the following specs:

GPU: RTX 3080

CPU: i9-11900KF - 3.5GHz - 11th gen

31.74GB RAM

Motherboard: LENOVO 374F 

I also have an 8 fan cooling system that works well, nothing ever overheats. Everything is cleaned up. Power supply should also suffice.

 

For some reason this PC can only get me 100 FPS in the lowest settings in games like CSGO2, Fortnite, Warzone etc.

I've been looking into what could be causing this but I can't figure it out. I've done CPU and GPU tests. Overheating tests. Basically everything I can think of and It comes back saying I should be getting 100 FPS with this setup. This makes me think I might have a hardware part that doesn't match the build. I was hoping someone with some more knowledge than me could point this out to me. 

If I didn't list everything please ask. I couldn't think of more on the spot. (Drives are also updated)

 

Thank you for reading this and for any potential replies.

 

Best regards,

 

Nova

Edited by Npva, 08 August 2024 - 01:50 PM.

[Advertisements]

Welcome to GtG Npva,

 

A couple of possible clues as to why you are being let down;

 

I purchased a prebuild pc from MeGekko 

 

Motherboard: LENOVO 374F 

 

 

 

Sorry to be the bearer of bad news but gamers will nine out of ten times always be disappointed with pre built gaming rig performance and for the simple reason that they cheap out on the quality of items such as the PSU and the likes of Lenovo and others do things like use MBs that do not have XMP but do have stupid non propriety power connectors and odd size cases and MBs which means that end users have little to no upgrade options.

 

Can you post the exact model name or number of this Lenovo so that we can do some research.

 

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[phillpower2]

Welcome to GtG Npva,

 

A couple of possible clues as to why you are being let down;

 

I purchased a prebuild pc from MeGekko 

 

Motherboard: LENOVO 374F 

 

 

 

Sorry to be the bearer of bad news but gamers will nine out of ten times always be disappointed with pre built gaming rig performance and for the simple reason that they cheap out on the quality of items such as the PSU and the likes of Lenovo and others do things like use MBs that do not have XMP but do have stupid non propriety power connectors and odd size cases and MBs which means that end users have little to no upgrade options.

 

Can you post the exact model name or number of this Lenovo so that we can do some research.

 

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[Npva]

Hello Phillpower2,

 

Thank you for your reply and for the warm welcome.

Sadly I didn't have the balls to build my own PC especially since It was pretty expensive

 and I have little to no PC building knowledge.

I did run the Speccy software and I posted the link below. However I couldn't find what exact model name the Lenovo is, apart from the name it was listed on MeGekko for. Which was "Lenovo Legion T7 i9-11900KF RTX 3080 Desktop Gaming PC" About the case, It's the biggest PC case I've ever seen and there's plenty of space left so I think upgrades are a possibility.

 

Thanks for your help so far!

 

http://speccy.pirifo...QMw36LHQg6l3Lm5

Edited by Npva, 09 August 2024 - 05:09 PM.

[phillpower2]

You are welcome on both counts 

 

Couple of things going on there but can I ask a couple of questions first;

 

Who did the present Windows installation.

 

Do you have the shipping paperwork for the computer, the exact components should be on that, we are ideally looking for the PSU details.

 

 

Just afwiw, OEMs like Lenovo rely on people either not being able to or in fact wanting to build their own PCs and that is why they knock out higher spec PCs and call them gaming rigs, there is no XMP available on your MB but no harm done there as you have the fastest speed of RAM that your CPU can handle in any event.

 

Bottom line, I suspect any problems that you are having are not hardware related.

[Npva]

Glad it isn't a hardware issue. The Windows came for free with buying the PC. I don't remember downloading it myself, in my memory It was already on there when I started my PC for the first time. 

I do not have any shipping paper work sadly. I just have the invoice and a track and trace code that already expired since I've had the PC for 2 years already. My exact PC also isn't up for sale anymore so I can't find anything there either. 

I googled how to find out what PSU I have and I saw the only way to find out is to open up my PC and look for it which I don't quite trust myself doing. Do you know if there's any other way I could somehow test or download software that could find out what PSU I have for me? I did however sent out a mail to MeGekko if they could tell me what PSU they put in the PC so there's still hope.

If not I guess I might have to open the PC up anyways. I don't know much about PSUs but I do know that my dad measures what my PC uses and he says It never goes over 580W. I hope that helps a bit.

I did a benchmark test and It came back that my CPU might not match my GPU, do you think this might be something to look into?

Edited by Npva, 09 August 2024 - 12:45 PM.

[phillpower2]

Reason I asked about who installed Windows is because the computer has never been set up correctly since day one, I doubt that Lenovo would ship a computer that way so the place of purchase must have done it, what is wrong with it, it is what is known as a lazy install, what this means, they installed Windows 11 but didnt bother installing any Windows 11 drivers, see my canned info below for how it should have been done;

 

Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

 

 

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

 

** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.

 

 

For now, read the above and then get back to us, don`t worry about the PSU at this time, we can check out your PC as it is.

 

Regarding Benchmarks, don`t trust them, there are too many variables for them to be truly accurate and only glory boys looking for bragging rights tend to want to use then in any event.

 

Something I can tell you that will cause poor online gaming is using a VPN like Tunnel Bear. 

[Npva]

I understand I need to download Windows 11 drivers and that since my PC is from Lenovo I need to find the download on their support page but I can't find them on there. It says It can also be through Nvidia which I do have. When I open the Geforce Experience application on my PC and I go to "drivers" they're updated to the newest version. 

I don't know if they're different things or not but that's all I know how to do with this information. For the MBs chipset and the storage/SATA drivers I have no clue where to look.

Do you think there's a more detailed explanation out there for a PC dummy like me?

 

I also do have Tunnelbear but it's not in my start up apps and It's always turned off. Can it still impact my PC this way? I use it to watch movies on Netflix that aren't available in my country.

 

PS: Do you think I should delete the speccy link since It has a ton of personal information and this thread is public?

Edited by Npva, 09 August 2024 - 05:09 PM.

[phillpower2]

First and foremost Speccy does not display any personal information, that sort of thing is illegal.

 

Regarding drivers and the GPU drivers in particular, if you check your Speccy link you will notice that your GPU has been branded as Lenovo which means that you may need to get your GPU drivers from them, reason why this happens is because Lenovo have their own GPU BIOS and modified drivers that reduce power demand and therefore internal case temperatures, to detect the drivers that you need use the Product Detect tool here 

 

I also do have Tunnelbear but it's not in my start up apps and It's always turned off

 

 

We can only comment on what we can see and using a VPN makes gaming suck so TunnelBear was duly mentioned after being noted in Speccy and it was running.

 

Running: TunnelBear Maintenance

 

 

 

Edit to add: The latest specific Lenovo drivers for your GPU can be gotten from here and your model of PC and its various different specs can be found here

[Npva]

I thought I saw my own IP and my own name in Speccy but I'll leave it there then.

 

MeGekko gave me the following link about my Pcs specs, It also shows my PSU and some other stuff: https://psref.lenovo...Z5?M=90Q900CAMH

 

I uninstalled Tunnelbear as It was running in my task manager like you said even though It wasnt in my start up apps or anything. That shouldn't be a problem anymore.

 

I did install 2 recommended files from the link you posted they said were for my PC. They were both not even 1MB and I don't know if they did anything personally.

It now says there are no more updates or drivers for me to download. I hope this resolved the 'lazy windows install' I had. It does give me the option to manually download their drivers but I'm guessing if I didn't have them already it would tell me I didn't have them through the scan?

 

I did launch CSGO2 to test if anything had improved but I still cant get over 120FPS with everything on low on there.

 

Do you think maybe It's a possibility I can simply only get 120FPS on there with my system?

 

I also ran some tests I saw were available on the Lenovo website you sent me the link to and the test came back like this:

https://app.gemoo.co...871526845558784

Do you know If It makes sense it says I have no vans in my PC? I definitely have a lot of them and they're all working too.

Edited by Npva, 10 August 2024 - 06:47 AM.

[phillpower2]

The below was written by a colleague on another forum;

 

Running Speccy shows a detailed report of everything that is happening with your PC. Publishing that report as a snapshot is the best way to share the information with others, especially with a tech support person.

As well as showing your complete PC specifications, installed software, and hardware configurations, a report includes personal data like your user name, computer name, external IP address, Windows Serial Number, and connected wireless networks, to name some.

Speccy shows no personal details that can be used against you.

When you Publish a Speccy snapshot, personal information - like the external IP address - is not included.

Extra privacy is achieved by deleting each published snapshot after 30 days, and that each published link has a random URL to enforce only the people you send the link to can see your snapshot.

Data shown in the report is inward facing, just visible by you and devices on your network.
Any outward facing data, like your external IP address, is already publicly available as this is the address you have with your Internet Service Provider, and is removed when published.

 

 

 

It now says there are no more updates or drivers for me to download. I hope this resolved the 'lazy windows install' 

 

 

There is no other way to fix what has been badly done other than to start afresh and do it correctly, this includes putting Windows on its own 250GB partition away from all other data.

 

Do you know If It makes sense it says I have no vans in my PC? I definitely have a lot of them and they're all working too.

 

 

 

You may recall the below from my reply #2;

 

Sorry to be the bearer of bad news but gamers will nine out of ten times always be disappointed with pre built gaming rig performance and for the simple reason that they cheap out on the quality of items such as the PSU and the likes of Lenovo and others do things like use MBs that do not have XMP but do have stupid non propriety power connectors and odd size cases and MBs which means that end users have little to no upgrade options.

 

 

To be able to obtain fan readings you need a couple of things, sensors on the MB and 4 pin fan connectors and MB headers, these cost money so like XMP you don`t get the options with systems like yours as they only give you the bare minimum, the PSU information that they have provided you with is further proof, 850W sounds great but it means zero unless the PSU is from a proven brand such as the Corsair RM range, EVGA, Seasonic or Super Flower, these PSUs have a minimum of a seven year warranty but most of them ten and that is a sign of trust in their products.

 

We can provide the means of testing your GPUs capabilities but I have a feeling that you may need to start over before you will be happy with performance.

 

Note, you don`t test your rig using benchmarks or when gaming online, you do it offline, see my canned info below;

 

Not a gamer myself so not much help when it comes to FPS but over the years through helping people I have found that when it comes to online gaming there are three things that hinder gaming, a poor internet connection, browser security plug ins and using VPNs, sort them and you are usually good to go.

Something for you to do to see how your present set up handles video when not online gaming;

Use the free versions at the following links;

Stress test your GPU with Furmark
 

Check your FPS etc with SUPERPOSITION

 

 

 

 

 

 

 

 

[Npva]

 

 

There is no other way to fix what has been badly done other than to start afresh and do it correctly, this includes putting Windows on its own 250GB partition away from all other data.

If I decide to do this do you know If it'll even have an effect on my PCs performance? I also have no idea how to install it like you're describing.

 

 

 

We can provide the means of testing your GPUs capabilities but I have a feeling that you may need to start over before you will be happy with performance.

Starting over as in a hard reset of my PC and installing Windows properly?

Also, I did do the SuperPosition check and I scored 25.090 which put me in the top 50 leaderboard between only RTX 4090s which is kind of confusing to me as I never reached above 200 FPS during the benchmark.

 

The Furmark test also came back fairly positive:https://app.gemoo.co...887275890847744

My GPU did go to 100% usage but overall It doesn't seem half bad. 

 

Since my PC is performing well in offline tests but poorly online could It have something to do with my Internet connection? I do only have 20ping in games so I never thought that could impact it in any way.

Edited by Npva, 10 August 2024 - 07:34 AM.

[phillpower2]

Starting over as in a hard reset of my PC and installing Windows properly?

 

 

Yes.

 

Also, I did do the SuperPosition check and I scored 25.090 which put me in the top 50 leaderboard between only RTX 4090s which is kind of confusing to me as I never reached above 200 FPS during the benchmark.

 

The Furmark test also came back fairly positive:https://app.gemoo.co...887275890847744

 

My GPU did go to 100% usage but overall It doesn't seem half bad. 

 

 

The GPU going to 100% usage is normal and the outcome of both tests confirm that which you have been advised, nothing wrong with your hardware it is how it has been set up that is the problem.

 

A poor internet service will obviously impact online games and therefore be more both more noticeable and frustrating.

[Npva]

Alright, I guess It's time to set it all up properly then. I know how to factory reset my PC but I have no clue how to do anything else. 

Could you help me with this?

 

Also, a poor internet connection cannot impact my FPS right? Just checking. I thought It could only impact my ping and potentially some stuttering.

[phillpower2]

Be happy to help you 

 

 

Also, a poor internet connection cannot impact my FPS right? Just checking. I thought It could only impact my ping and potentially some stuttering.

 

 

 

Already explained that it was an issue in my reply #10;

 

Not a gamer myself so not much help when it comes to FPS but over the years through helping people I have found that when it comes to online gaming there are three things that hinder gaming, a poor internet connection, browser security plug ins and using VPNs, sort them and you are usually good to go.

 

 

Edit to add: Something else that causes problems is having two different specs of screen, different refresh rates are a particular problem, this likewise is one of your problems.

 

Graphics

MSI G273Q (2560x1440@165Hz)

MP59G (1920x1080@75Hz)

2047MB NVIDIA GeForce RTX 3080 (Lenovo): 47 °C

 

[Npva]

 

 

Edit to add: Something else that causes problems is having two different specs of screen, different refresh rates are a particular problem, this likewise is one of your problems.

I do get a blackscreen everytime I go full screen somewhere so I guess I could disable my second screen when playing games. I don't have a second monitor of my main monitor's size. And I do really like having 2 monitors.

 

 

 

Be happy to help you  

Glad you're willing to help, where should I start?