[d.brack]

Hello.

 

I started where I thought I should start and DrM says the computer is clean.  He sent me here.  He also suggested I send you the link to our conversation so that you can see what we have done.  Hopefully you can help me out a little more, because it has been doing this crap forever and I'm tired of it.  Thanks so much for your kind attention to this matter!  Respectfully, d

 

https://www.geekstog...ediately/page-2

[Advertisements]

Hello d.brack,

 

Couple of things for you to do;

 

Please post the brand and model name or number of the power supply (PSU).

 

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

 

Download MiniToolBox and save the file to the Desktop.

 

Close the browser and run the tool, check the following options;

 

Flush DNS

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

[phillpower2]

Hello d.brack,

 

Couple of things for you to do;

 

Please post the brand and model name or number of the power supply (PSU).

 

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

 

Download MiniToolBox and save the file to the Desktop.

 

Close the browser and run the tool, check the following options;

 

Flush DNS

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

[d.brack]

As far as the power supply, you may have to direct me to the location of that information if it is not in the first paragraph, OK?  And please feel free to call me Dee.  I gave this computer to my grandson this computer about 4-5 years ago for the TV.  He is now 17 and has always 'thought' he knew what he was doing.  So, all kinds of things could be affected, understand?  I personally shutdown or disable anything that is not necessary due to fear of hacking and also to give my games (and videos) the extra help they may need.  With that said, here is what I've gathered together for you.

 

Device name    OriginalWin10
Processor    AMD A10-5800K APU with Radeon™ HD Graphics     4.30 GHz
Installed RAM    12.0 GB (11.8 GB usable)
Device ID    621F77EF-8703-4BDB-8424-DC52AAD84BBF
Product ID    00326-10000-00000-AA806
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display



Speccy
    http://speccy.pirifo...lHdkkzrMblRO4Zo

MiniToolBox

MiniToolBox by Farbar  Version: 13-05-2022
Ran by Dee Skelley (administrator) on 15-10-2024 at 13:36:25
Running from "C:\Users\Dee Skelley\Desktop"
Microsoft Windows 10 Home  (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.


========================= Event log errors: ===============================

Application errors:
==================
Error: (10/11/2024 06:49:06 PM) (Source: Microsoft-Windows-WMI) (EventID: 28) (User: NT AUTHORITY)
Description: Failed to Initialize WMI Core or Provider SubSystem or Event SubSystem with error number 0x80070013. This could be due to a badly installed version of WMI, WMI repository upgrade failure, insufficient disk space or insufficient memory. WMI will try to re-create the WMI Repository by auto-recovery mechanism on its next restart.

Error: (10/11/2024 06:48:58 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
.

Error: (10/11/2024 06:48:58 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (10/11/2024 06:48:58 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
.

Error: (10/11/2024 06:48:58 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (10/08/2024 03:03:35 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 257) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1409.


System errors:
=============
Error: (10/15/2024 01:17:34 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%2153972227 = Unable to access a key.

Error: (10/15/2024 01:17:34 PM) (Source: PNRPSvc) (EventID: 102) (User: )
Description: Event-ID 102

Error: (10/15/2024 01:04:28 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Mozilla Maintenance Service service terminated with the following error:
%%1 = Incorrect function.

Error: (10/15/2024 01:04:24 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Mozilla Maintenance Service service terminated with the following error:
%%1 = Incorrect function.

Error: (10/15/2024 01:04:11 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft...?linkid=2169931

Error: (10/15/2024 01:01:16 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft...?linkid=2169931

Error: (10/15/2024 12:59:10 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 1:06:55 PM on ‎10/‎14/‎2024 was unexpected.

Error: (10/14/2024 12:33:16 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft...?linkid=2169931

Error: (10/13/2024 06:27:40 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft...?linkid=2169931

Error: (10/13/2024 06:26:43 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft...?linkid=2169931


Windows Defender:
================
Date: 2024-10-12 18:50:48
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

CodeIntegrity Errors:
====================
Date: 2024-10-15 13:03:43
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbamsi64.dll that did not meet the Windows signing level requirements.

Date: 2024-10-15 13:00:46
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbamsi64.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================

AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 21.5.2 - Advanced Micro Devices, Inc.)
AMD_Chipset_Drivers (HKLM-x32\...\{0fd12917-eb35-466f-b411-02c45a8a505d}) (Version: 4.03.03.431 - Advanced Micro Devices, Inc.) Hidden
Apex Legends (HKLM\...\Steam App 1172470) (Version:  - Respawn Entertainment)
Branding64 (HKLM\...\{C871FC62-0186-40ED-BAEA-7C65BE367755}) (Version: 1.00.0006 - Advanced Micro Devices, Inc.) Hidden
Changed (HKLM\...\Steam App 814540) (Version:  - DragonSnow)
Changed-OST (HKLM\...\Steam App 838860) (Version:  - DragonSnow)
Changed-special (HKLM\...\Steam App 1069790) (Version:  - )
Clue/Cluedo: The Classic Mystery Game (HKLM\...\Steam App 794800) (Version:  - Marmalade Game Studio Ltd)
Dying Light (HKLM\...\Steam App 239140) (Version:  - Techland)
Epic Games Launcher (HKLM-x32\...\{A7BBC0A6-3DB0-41CC-BCED-DDFC5D4F3060}) (Version: 1.2.17.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Epic Online Services (HKLM-x32\...\{0B736177-814A-4ADE-81D1-66A0FDD55BB4}) (Version: 1.1.11.0 - Epic Games, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 129.0.6668.100 - Google LLC)
Inside the Backrooms (HKLM\...\Steam App 1987080) (Version:  - MrFatcat)
Intruders: Hide and Seek (HKLM\...\Steam App 1045840) (Version:  - Tessera Studios)
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Malwarebytes version 5.1.11.133 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 5.1.11.133 - Malwarebytes)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 131.0.3 (x64 en-US)) (Version: 131.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 94.0.2 - Mozilla)
Rec Room (HKLM\...\Steam App 471710) (Version:  - Rec Room)
Resident Evil 4 (2005) (HKLM\...\Steam App 254700) (Version:  - Capcom)
Revo Uninstaller 2.5.0 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.5.0 - VS Revo Group, Ltd.)
SCP: Containment Breach Multiplayer (HKLM\...\Steam App 1782380) (Version:  - Fusion Creators Studio)
SCP: Labrat (HKLM\...\Steam App 1402020) (Version:  - Bezbro Games)
SCP: The Foundation (HKLM\...\Steam App 1353100) (Version:  - Danstarr13)
Slender: The Arrival (HKLM\...\Steam App 252330) (Version:  - Blue Isle Studios)
Speccy (HKLM\...\Speccy) (Version: 1.33 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Subnautica: Below Zero (HKLM\...\Steam App 848450) (Version:  - Unknown Worlds Entertainment)
Team Fortress 2 (HKLM\...\Steam App 440) (Version:  - Valve)
The Dark Pictures Anthology: Little Hope - Friend's Pass (HKLM\...\Steam App 1537710) (Version:  - )
The Dark Pictures Anthology: Little Hope (HKLM\...\Steam App 1194630) (Version:  - Supermassive Games)
The Evil Within 2 (HKLM\...\Steam App 601430) (Version:  - Tango Gameworks)
The Long Dark (HKLM\...\Steam App 305620) (Version:  - Hinterland Studio Inc.)
Ubisoft Connect (HKLM-x32\...\Uplay) (Version: 4.7 - Ubisoft)
Update for x64-based Windows Systems (KB5001716) (HKLM\...\{DA80A019-4C3B-4DAA-ACA1-6937D7CAAF9E}) (Version: 8.94.0.0 - Microsoft Corporation)
VRChat (HKLM\...\Steam App 438100) (Version:  - VRChat Inc.)
Vulkan Run Time Libraries 1.0.65.1 (HKLM\...\VulkanRT1.0.65.1) (Version: 1.0.65.1 - LunarG, Inc.) Hidden
Watch_Dogs (HKLM\...\Steam App 243470) (Version:  - Ubisoft)
Watch_Dogs 2 (HKLM\...\Steam App 447040) (Version:  - Ubisoft)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-08-12] (Microsoft Corporation)
Dev Home -> C:\Program Files\WindowsApps\Microsoft.Windows.DevHome_0.1800.640.0_x64__8wekyb3d8bbwe [2024-10-02] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2024-10-08] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2024-10-08] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2024-10-08] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2024-10-08] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1309.2056.0_x64__8wekyb3d8bbwe [2024-09-28] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1309.2056.0_x86__8wekyb3d8bbwe [2024-09-28] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.214.1843.0_x64__8wekyb3d8bbwe [2024-09-28] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.214.1843.0_x86__8wekyb3d8bbwe [2024-09-28] (Microsoft Corporation)

========================= Devices: ================================

Name: Microsoft Hyper-V Virtualization Infrastructure Driver
Description: Microsoft Hyper-V Virtualization Infrastructure Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: Vid
Device ID: ROOT\VID\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Microsoft Virtual Drive Enumerator
Description: Microsoft Virtual Drive Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vdrvroot
Device ID: ROOT\VDRVROOT\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: NDIS Virtual Network Adapter Enumerator
Description: NDIS Virtual Network Adapter Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisVirtualBus
Device ID: ROOT\NDISVIRTUALBUS\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 12078.23 MB
Available physical RAM: 9168.8 MB
Total Virtual: 13934.23 MB
Available Virtual: 11210.31 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:930.85 GB) (Free:450.8 GB) NTFS

========================= Users: ========================================

User accounts for \\ORIGINALWIN10

Administrator            Dee Skelley              DefaultAccount           
dskel                    Guest                    ozzet                    
WDAGUtilityAccount       


**** End of log ****



Also let's see about getting rid of all the users on this puter.  I only need one.  The boy turned on phone sharing and other sharing and picked up every account I ever had.  Thanks so much for your help!

[phillpower2]

Couple of things going on there, will mention them as the are list in Speccy;

 

Operating System

Windows 10 Home 64-bit

Computer type: Desktop

Installation Date: 10/8/2024 3:19:29 PM

 

 

Windows is shown to be a recent install and a lazy one at that, called lazy as rather than it be done properly the system has just been allowed to work using Windows own generic drivers, how it should have been done and for as to why is explained in my canned info below;

 

Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems. 

 

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

 

 

 

Windows and the MBs system drivers should have been installed on a seperate 250GB partition on the HDD, see second canned info below;

 

Windows should always be installed on either its own drive or on a separate partition on a larger drive, this reduces the amount of free space that is required to be kept available + it makes creating a regular back a whole lot easier.

 

A 256GB SSD or separate partition on a larger capacity drive should be the minimum capacity allowed for.

 

Equally as important is being prepared for the need to upgrade to another OS, Windows 10 is nearing its end of life and extended support will cease on October 14th, 2025, when the time comes you will only have to worry about upgrading or clean installing Windows to the C: partition as opposed to needing to reinstall all of your programs and data if they were kept on a separate partition on the same drive.

 

Windows will also boot up quicker on its own partition as it does not need to install drivers for any third party programs.

 

 

Problems we can see in the MTB log include missing drivers, Malwarebytes amd FF issues, one of the MBAM issues is its installation of a VPN that has been foisted on you.

 

If me, I would download and save to a flashdrive the latest drivers available from ASUS for the chipset, SATA and video, clean install Windows and the system drivers and then partition the drive so that you can keep personal data separate.

[d.brack]

Best Answer

Well, mostly all I have done is run tools from you all.  I would need step by step instructions to do this.  The system install came from the Malware portion of the previous topic I did.  If this is more work than you care to take on, please just let me know.  I will say this.  After what we did today, it didn't crash all day.  I'm by far saying it's fixed, but it is running a little better.  So, let me know if you are done or what.  Thanks so much!

[phillpower2]

So, let me know if you are done or what.

 

 

We never give up on a thread for no reason so you let us know if you still need help and we will gladly do so or alternatively you let us know if you consider the issue resolved.

[d.brack]

I'm sorry, I got deathly sick and am just getting better.  Flu, pnuemonia, etc.  I thank you for keeping this open for me!!!  I think I can do the install and drivers listed but I have no idea how to create a partition or how to get anything to go into the partition.  This is pretty heavy job here for me. 

 

I am also concerned about the VPN and other issues you talked about.  That scares me immensely!  I was poking around last week and I saw that out of my 5 sign-ins there were 3 from China.  Please, talk to me!!!

 

Thanks you immensely for allowing me to come back!!! 

Edited by d.brack, 23 November 2024 - 03:00 PM.

[phillpower2]

No worries, your health come first and we hope that you are now fully recovered.

 

How is the computer behaving at the moment.

[phillpower2]

No response from the OP so thread marked as solved and we move on.