[stefm]

Hi

 

I installed  a new SSD drive on a HP laptop when i did a hard drive detection it does find the ssd. I downloaded windows 11 media ran booted the laptop from usb drive. Tried to install windows 11 and it only finds the usb drive does not find the ssd any suggestion. thank you

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Hello stefm,

 

We are going to need to be able to check the specs and source the correct drivers, for this we will need the exact model name or number of the notebook + the serial number.

 

when i did a hard drive detection it does find the ssd. 

 

 

What finds the SSD.

 

Can I ask how the SSD is identified in the BIOS, a WD Black SSD for example would look like SDDPNQD-512G, other brands will have similar identification codes, only when such an ID code is present is a HDD or SSD actually detected and an entry simply listed as SATA HDD or SSD means that the BIOS will and has looked for a drive in that particular boot sequence but no none was detected. 

[phillpower2]

Hello stefm,

 

We are going to need to be able to check the specs and source the correct drivers, for this we will need the exact model name or number of the notebook + the serial number.

 

when i did a hard drive detection it does find the ssd. 

 

 

What finds the SSD.

 

Can I ask how the SSD is identified in the BIOS, a WD Black SSD for example would look like SDDPNQD-512G, other brands will have similar identification codes, only when such an ID code is present is a HDD or SSD actually detected and an entry simply listed as SATA HDD or SSD means that the BIOS will and has looked for a drive in that particular boot sequence but no none was detected. 

[stefm]

Hi

 

Thank you for the reply

 

The laptop model is 15-dw3007ca serial: CND2072Q7CA

 

 

The drive is a WD Black 1TB

[stefm]

the BIOS detects

 

PCIe 1.0 WD_Black SN770 1TB 23396L801773,

SATA 0.0 Toshiba MQ04ABF100 12BJPFKWT

 

Once I try to install windows 11 I get  "Select location to install Windows 11" and it only gives me the USB drive option only

 

thank you

[phillpower2]

The SSD is clearly identified so that one off the checklist;

 

See " how to " disable secure boot on a HP notebook info here

 

While you are in the BIOS, make sure that your USB device is first on the boot list and be sure to save the settings before exiting the BIOS.

 

You are welcome btw 

[stefm]

Hi

 

When I get into the BIOS mine has Language, Virtualization Technology, hyper threading, Fan always on, Enable wake on LAN at S4/S5, action key mode, Battery remailning time, Keyboard backlight tomout and UEFI HII Configuration

 

Thank you

[phillpower2]

Do you not see Boot Options anywhere.

 

As it says at the HP link provided " All HP computers manufactured with Windows 11 and 10 come with Secure Boot enabled by default." which means that Secure Boot is there somewhere.

[stefm]

Hi

 I was able to find clear all secure boot when I click on it it says that the secure boot key database is Empty

 

Thank you

[stefm]

Do you think that the SSD drive needs to be partitioned and formatted.

Thats the only thing I can think of

[phillpower2]

If the SSD is out of the wrapper new there should be nothing on it, please confirm that both are correct.

 

Are you saying that you are still not able to start the Windows installation.

 

 

Windows formats a drive as part of the installation process and until you actually install stuff onto a new drive there is just the one partition present.

 

Good that you have mentioned partitions as once you have Windows and the system drivers installed that is what I recommend you do.

 

 

Tip

If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page.

[stefm]

Hi

 

The SSD card is new. Still giving me problems installing the OS. Not sure why its so hard to install a OS on a laptop. I found https://h30434.www3....ne/td-p/7941368. Not sure if I can do those steps I will try

 

 

Thank you

[phillpower2]

Sorry to hear that you are still having problems.

 

If you think that it will help follow those steps but before you do can I ask if you have enabled Legacy mode in the BIOS, normally done when you disable secure boot and allows USB devices to be recognised as bootable devices etc.

[stefm]

Hi

 

I did look into the BIOS it does not have the Legacy mode not sure why HP does that

 

Thank You

[stefm]

I have also disabled the secure boot

Still same issue

My old SSD no longer works so I cannot put the OS back in again

Thank you

[phillpower2]

Can you take and upload some pictures of the options that you get in the BIOS.

 

Polite reminder;

 

If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page.