Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account

I think I have a virus. What do I do?

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 4 posts
I am running Windows XP Professional, 512MB DDR, 80GB hard drive & AMD Athlon 2400. Norton antivirus running (skipped the last update for 5 days).

I do not have AdAware, CWShredder or Spyware active.

The problems I have experiened are;

- Can't use any software

- Can't download any software

- IE running slowly

- Can't save any pages to favourites on IE

- PC hangs on IE pages & sometimes with control panel

- Programs not responding

- Can't print

- Reporting rundll32.exe errors

After searching for help, I have tried (with no joy);

- Searching for rundll32.exe file (found)

- Scanning PC for virus using Norton (it got stuck after 10 hours of scanning)

- Scanning for virus using Trend. It wouldn't work.

- Restoring to an older date

- Running in Safe Mode

- Clean boot

- Downloading fixes (SPyware, CWShredder, AdAware) but I can't download anything

I do not have the original copy of Windows as I bought the PC second hand.

So, I cant run the disc over the top.

It seems to me that I may have a virus.

What do I do?

I think I need to buy an original copy of Windows (XP Home & no Professional as Professional seems overpriced & PC is only used for home use).

How do I save my films, pictures & music to a disc if I can't run my CD creator software? Also, how do I save things to disc as a compressed file (i.e save several music albums or films to one disc). Is this called a data CD?

How do I wipe my computer clean so I can load a new OS?
  • 0





  • Member
  • PipPipPip
  • 608 posts
Have you tried to run the online virus scan from the norton web site?Onlive virus scan
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP