[acc427us]

Trying to help my daughter's friend fix her very sick laptop. It take about 10 minutes to start up (WinBook J1). I ran her installed Norton Antivirus; found nothing. Went to TreneMicro Housecall, found 3 viruses and countless spyware. Removd them. Her previously installed Ad-aware, and spybot couldn't get any definition updates eitehr by manual or automatic so uninstalled them.Ran the WinsocXPFix program and Cleanup. Reinstalled Ad-aware and Spybot. Still can't get udpates but ran scans with existing defs. Nothing significant. Ran CWShredder, nothing found. Ran Regsupreme and found a few invalid extensions. Still no updating. Can't even get Windows XP Sp1a! Running TDs-3 now. I do notice a LOGINSERVER environement variable of LOGONSERVER=\\LYNNCOMP which seems odd since its a stand alone laptop (student).

I have the Hijackthis log file if necessary

Any suggestions

[Advertisements]

Hi acc427us and welcome to GeeksToGo! My name is Excal and I will be helping you.

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijack log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.



Excal

[Excal]

Hi acc427us and welcome to GeeksToGo! My name is Excal and I will be helping you.

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijack log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.



Excal

[acc427us]

Thanks,

By going through the checklist, I found 3 Trojans -- one was corrupting Symantec Anti-virus. I finally uninstalled/reinstalled Symantec and fixed the final problem. The Malware checklist is a really good list of things to do. It just didn't really point out that corrupted anti-virus software can really cause a lot of strange issues like not able to get windows updates, anti-spy ware updates, etc.

[Excal]

If you want to post a HiJackthis log just to make sure, i would be glad to check it for you


Thanks,



Excal

[acc427us]

Sorry, the machine is gone. She had to return to work. I sure hope she isn't having any problems.

[Excal]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.