OK, so I recently bought the latest Norton Antivirus and Internet Security package online to deal with some worm or other the computer had been infected with. And initially, it deleted tens of different trojans/worms etc. But a new problem has developed in the last week. From my contact with Dell(who made my computer) I believe Norton has been infected with a virus. I'm not sure, but...
Basically, I can't access Norton at all, Antivirus or Internet Security - I've had to disable them from startup because they slow down the computer considerably. My problem is that upon starting Microsoft Word and Excel, the program automatically requests a virus scan and for the next 5 or 10 minutes, it effectively stalls while the scan is requested... and naturally, it fails. Various error messages come yp. This happens every time I try to open a document, and I work on my computer - I really can't function like that. Luckily, I have sporadic use of a laptop, but still, I'd appreciate if anybody could advise me on how to apprehend the problem.
I've tried System Restore... but that doesn't work either. Each attempt I've made so far has resulted in "Restore Incomplete - No changes have been made."
Help me please.