[ceruleanrmc1]

i just installed a new firewall program b/c my McAfee trial was about to expire and i have everything uninstalled except the firewall. it keeps popping up an error message saying INSTALL.LOG not found or something like that. i need to get rid of mcafee firewall b/c it keeps blocking my other firewall even after i stopped the program and this is getting really frustrating

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Howdy:

What all did the McAffee trial pertain to - av, firewall, etc ??

Murray

[Murray S.]

Howdy:

What all did the McAffee trial pertain to - av, firewall, etc ??

Murray

[ceruleanrmc1]

yes, i believe it had anti virus, firewall, and i think virus scan

[Murray S.]

Then, you are going to have to re-install the trial software and remove EVERYTHING this time rather than just certain parts..

Murray

[ceruleanrmc1]

well, i tried that already and it still said the same thing when i tried to uninstall it, i was able to uninstall everything except the firewall

[Murray S.]

Did you disable the firewall BEFORE you tried uninstalling??

Murray

[ceruleanrmc1]

yes, of course

[Murray S.]

Good.. now, did you uninstall the Security Suite or just the av first and then try to uninstall the firewall??

Murray

[ceruleanrmc1]

i tried uninstalling the av, that worked, then the firewall, that did not work, so i gave up and uninstalled the security center and came here

[Murray S.]

i tried uninstalling the av, that worked,  then the firewall, that did not work, so i gave up and uninstalled the security center and came here

That's what I thought.. The Security Suite MUST be installed in its entirety all at once.. When you un-installed the av only, that wiped out the uninstall.log.. thus the error message!!

Murray

[ceruleanrmc1]

so install everything it has to offer then try to uninstall the firewall first?

[Murray S.]

No.. install everything and then uninstall everything together.. The Security Suite itself should have an uninstall program.. If not in Add/Remove then in the Security Suite in the Programs folder in Start..

Murray