[Im Frustrated]

how do you ping to the internet?

[Advertisements]

what do you mean?

[dsenette]

what do you mean?

[Im Frustrated]

my desktop won't connect to the internet (long story), but my laptop works using the LAN line. i found site that might fix my problem, but i don't have a connection to the internet. someone else told me to "ping" to the internet unless i lost all my packets...but i don't know what that means.

[dsenette]

you don't have a connection to the internet on the laptop? or the desktop? and..."Ping to the internet" probably means ping www.google.com. open a command prompt on the desktop and type ipconfig /all and post the results

[Im Frustrated]

when i do that cmd it just says "Windows IP Configuration"

this was my original question, but then i got stumped at the ping part:
Can't release and renew IP address. The ipconfig cmds don't work and repairing the connection always fails. I saw something about WinSocks XP Fix, but how do you actually get to that page and download if you can't get on the internet in the first place??

[dsenette]

ok...first...right click on my computer > manage > device manager. do you see any yellow question marks?

[Im Frustrated]

Other Devices:
Ethernet Controller
SM Bus Controller

[dsenette]

ok...you don't have a driver for y our network card...can't connect to the internet without one of those....go to the manufacturer;s website and download the drivers (if you aren't able to do that give me the specs on the card and i'll get it for you)

[Im Frustrated]

okay 2 things:

1) my computer connected to the internet for about 3 years, it just recently stopped connecting

2) again, how to i get to the website to download those drivers if i can't connect at all?

[dsenette]

well.....the same way you're connected to this one....just download them on the machine y ou're on now.....and save it to a disk

[Im Frustrated]

ok one sec

[Im Frustrated]

...i'm really computer illiterate, so i can't figure out which driver to download. i'm at the HP website -do one of these look right for a HP Pavilion 542??

HP Pavilion v500 Desktop PC series
HP Pavilion v542k Desktop PC (ap)

HP Pavilion 500 Desktop PC series
HP Pavilion 542 CTO Desktop PC
HP Pavilion 542x Desktop PC (US)

[dsenette]

uhh.....don't know what kind of computer do you have?

[Im Frustrated]

HP Pavilion 542

[dsenette]

they don't have a driver listed for a nic card for that system.....did y ou install the card after purchasing the computer?