[jfaatz]

I just received my daughters laptop, (she is away at school). The CD drive hums and seems to be working ok, but the contents display has no CD. In the device manager, primary and secondary IDE controllers indicate a problem. Device status says, "This device is either not present, not working properly, or does not have all the drivers installed. code 10. A driver search comes back with "The best driver is already installed..."
A utility scan indicates 1 missing program file. "mscoree.dll." is greek to me. It can't be found.
Now for the bad news. Systems disks are all lost. They wouldn't work anyway in this case. It's not likely, though possible, that the drive is broken due to overuse or abuse. Very much appreciate some help.

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Hi jfaatz...

The missing dll file you're finding (or not finding) is usually associated with NET.Framework, not with your cd-rom drives. Try this...Right click "My Computer", choose "Properties" and then click on the "Device Manager" tab. Look in the list for "CD-ROM" and click the + next to it. Is the drive shown here? Is there a yellow ? or ! next to it?

wannabe1

Edited by wannabe1, 20 September 2005 - 09:28 PM.

[wannabe1]

Hi jfaatz...

The missing dll file you're finding (or not finding) is usually associated with NET.Framework, not with your cd-rom drives. Try this...Right click "My Computer", choose "Properties" and then click on the "Device Manager" tab. Look in the list for "CD-ROM" and click the + next to it. Is the drive shown here? Is there a yellow ? or ! next to it?

wannabe1

Edited by wannabe1, 20 September 2005 - 09:28 PM.

[jfaatz]

There is 'NO' CD ROM listed in Device Manager.

[wannabe1]

In the device manager, primary and secondary IDE controllers indicate a problem

This could indicate that the machines chipset drivers have gone south. Please download Everest Home Edition, install it, run it, and post a log to this thread. This will provide us with the information we need about your machine to troubleshoot the problem more thoroughly.

wannabe1

Edited by wannabe1, 21 September 2005 - 07:10 AM.

[jfaatz]

Question? Since this is a new proceedure to me, and this laptop has no internet access at this time, can I download to another PC, save to floppy (or USB storage), run diag., save to floppy and bring it back to you this way? whew!

Edited by jfaatz, 21 September 2005 - 09:05 AM.

[puterman]

Hi jfaatz,

Yes, that should work fine. :-)

[dsenette]

A utility scan indicates 1 missing program file. "mscoree.dll." is greek to me. It can't be found.

what kind of utility scan?

The missing dll file you're finding (or not finding) is usually associated with NET.Framework,

try downloading this to a disk and putting it on the laptop
http://dsenette.geek...ls/dotnetfx.zip

[jfaatz]

what kind of utility scan?
[QUOTE]

Norton's

[jfaatz]

So, all has gone well, Everest loaded and has run. Only I don't understand what you want from it, the ten page report? Please advise.

[wannabe1]

Yes, please...the whole log.

wannabe1

[jfaatz]

 Report.htm   155.59KB   112 downloads

I hope this is the one you need and that I have done it right...

[wannabe1]

jfaatz...

In the device manager, primary and secondary IDE controllers indicate a problem. Device status says, "This device is either not present, not working properly, or does not have all the drivers installed.

This would indicate to me that you need to install the motherboard's chipset drivers. The drivers for the CD Drive may be in this set. (the cd-rom isn't showing up in Everest...do you have a zip drive or flash drive hooked up?)

Download this Driver From the Uli website. (Motherboard Manufacturer's website) Extract it, and install it.

Let me know if this helps...

wannabe1

[jfaatz]

The drivers at this address are Audio, USB 2.0 and PCI to AGP. They didn't do anything for the CD, or the IDE controller. I tried accessing the ULI site directly and was rebuffed. No Zip, just USB flash.

Edited by jfaatz, 21 September 2005 - 10:16 PM.