[seaveraquil]

I'm using WindowsXP with Service Pack 2.

I've been trying to update Windows using Internet Explorer (version: 6.0.2900.2180.xpsp_sp2_gdr.050301-1519) and when I click on the custom install updates option it requires Genuine Windows Validation.

I try to install the Genuine Windows Validation tool and Norton Antivirus (version: 10.0.1.13) pops up with an error "Norton AntiVirus was unable to scan your computer for infections because a critical error occurred during the scan."

I click OK. and the GWV tool fails to install. "Your current browser cannot run the ActiveX control required by the genuine Windows validation process."

I troubleshoot and IE is configured correctly to display images and allow scripting and the date is set correctly; however, when I try to load the activeX control...Norton pops up again with the same error message and an error occurs with loading the control:

Error Name: TypeError
Error Number: -2146827850
Error Message: Object doesn't support this property or method
Error Description: Object doesn't support this property or method

I make sure Internet Explorer's ActiveX settings are set correctly:

.Net Framework-reliant components:
Run components not signed with Authenticode (enable)
Run components signed with Authenticode (enable)
ActiveX controls and plug-ins:
Automatic prompting for ActiveX controls (enable)
Binary and script behaviors (enable)
Download signed ActiveX controls (prompt)
Download unsigned ActiveX controls (prompt)
Initialize and script ActiveX controls not marked as safe (prompt)
Run ActiveX controls and plug-ins (enable)
Script ActiveX controls marked safe for scripting (enable)

However, the same error with Norton still occurs as well as the message concerning the inability to run the ActiveX control using my current browser.

The same thing happens when I try to install ActiveX controls for www.trendmicro.com 's free online virus scan.

Please Help!! Thanks

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Go here

http://www.microsoft...?displaylang=en

Right click the desktop icon for Norton AV click disable, confirm then press validate now on the web page

Make sure you right click Norton AV then click enable after this

[Retired Tech]

Go here

http://www.microsoft...?displaylang=en

Right click the desktop icon for Norton AV click disable, confirm then press validate now on the web page

Make sure you right click Norton AV then click enable after this

[seaveraquil]

Thanks for the quick reply.

So when I attempted to disable Norton AV by right clicking on the icon I couldn't find the disable option and then noticed it was out of date , somehow I didn't realize that before. Norton AV was turned off; however, Norton Internet Security was still running and disabling NIS options wasn't helping.

So I uninstalled Norton Internet Security and installed AVG Anti-Virus and now everything works great. Thanks Again.

[Retired Tech]

You should look at a firewall to replace NIS as the XP firewall only blocks incoming data

http://www.filehippo...ware/firewalls/

Zone Alarm is a popular choice, keep choosing the free option throughout the installation of whichever one you get

Turn off the XP firewall, after installing the new firewall