[Ashley05]

I can't seem to get this C:\System Volume Information\_restore{4B0B90CF-6A20-49DE-B417-8FBAA199758D}\RP129\A0040216.dll off of my computer. I've ran avast!, but it won't remove it. I try to delete it, but it keeps popping back up to either 'delete' or 'move to chest'. Also, I read somewhere that if I went to folder options, view, and unclicked "Hide protected operating system files" and then searched for the name of file, I could delete it that way. It wouldn't let me because the access was denied.

I'm so confused! I'm a computer illiterate, pretty much. Any help w/ this would be greatly appreciated. Thanks!

-Ashley

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Hello Ashley and Welcome to Geeks to Go

This should fix you up.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Reboot.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
Remember to create a new restore point as soon as you have finished the above.

[Crustyoldbloke]

Hello Ashley and Welcome to Geeks to Go

This should fix you up.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Reboot.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
Remember to create a new restore point as soon as you have finished the above.

[Ashley05]

Thanks so much!

[Crustyoldbloke]

You are very welcome Ashley

I will leave this thread open for a few days in case of misfortune.

[Crustyoldbloke]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.