[Carol RN]

I hope you can help me. If this is not the proper area for my post, please redirect me. My problems are as follows:

1. For the past two weeks, Internet Explorer will not open at all. When I click the IE icon, it flickers but nothing happens. I am able to connect to the internet via AOL and Firefox only. I think, but am not sure, that my IE stopped working after I removed a trojan called VMundoB, using a removal tool I downloaded from Symantec.

2. Last I looked, I had 48 running processes. Someone on another forum said that there should only be 11 or 12.

3. TrendMicro's virus scan, which I have to access via AOL, hangs at about 24% no matter how long I wait. This is also a relatively new problem, as I was able to run it smoothly via IE in the past.

I've run updated Spybot S&D and Ad-Aware, Microsoft AntiSpyware Beta, and NAV from safe mode several times and TrendMicro's antispyware program as well. Aside from a few negligible risks, nothing has showed up in any of the scans.

My computer is a Dell Dimension 3000 with Win XP Pro SP2, and I am using SBC DSL. I have downloaded all available Windows updates. I do not have installation disks for my OS as Dell no longer includes them with their computers.

I can post a Hijack This log if needed.

Thanks for any help you can give me.
Carol RN

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1) Repair the installation, usually sorts out Internet Explorer issues as well. Details posted elsewhere.

2) The number of processes running depends on your setup. I have 54, some of which I know I don't actually need running. Various internet security programs add plenty to the list. If you only have 11 or 12 proceses you wouldn't have any programs open at all.

3) AOL's software relies on a working Internet Explorer for its online capabilities. See 1 above.

[Neil Jones]

1) Repair the installation, usually sorts out Internet Explorer issues as well. Details posted elsewhere.

2) The number of processes running depends on your setup. I have 54, some of which I know I don't actually need running. Various internet security programs add plenty to the list. If you only have 11 or 12 proceses you wouldn't have any programs open at all.

3) AOL's software relies on a working Internet Explorer for its online capabilities. See 1 above.