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Ad-Aware fails to remove spyware [CLOSED]


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#1
Ivan is terrible 75

Ivan is terrible 75

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here's my log, help would be great...considering this is my computer for school...i need it to run smoothly..


thanks.



Logfile of HijackThis v1.99.1
Scan saved at 2:22:54 PM, on 12/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\nvctrl.exe
C:\WINDOWS\system32\mssearchnet.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\John W. Pasichnyk\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {1ca480cd-c0e5-4548-874e-b85b17905b3a} - C:\WINDOWS\system32\hp69CE.tmp
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1133196346671
O17 - HKLM\System\CCS\Services\Tcpip\..\{4F5A467A-4FDD-4637-A915-6444735A91DD}: NameServer = 192.168.111.1
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Edited by Ivan is terrible 75, 10 December 2005 - 01:26 PM.

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#2
Linkmaster

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Hi Ivan is terrible 75, Welcome to GTG !! :tazz:
Sorry for the delay in reviewing your post

You may wish to print out a copy of these instructions to follow while you complete this procedure

HijackThis creates backups, these are needed in case of any recovery issues. Therefore we need to put it in its own folder!!
Please create a folder on your C:\ drive for HijackThis and give it a name (example:HJT), move the HijackThis.exe to that folder. Run the program from that directory from now on

I need you to download some programs to aide in our fix :Do Not Run Them Yet

Download smitRem.exe© by noahdfear and save the file to your desktop.
Double- click it to extract it to it's own folder on the desktop.

Download and Install Ad-aware SE© by Lavasoft
NOTE: If you have a previous version of Ad-Aware installed, during the installation of the new version (1.06) you will be prompted to uninstall or keep the older version - be sure to uninstall the previous version.
Close ALL windows except Ad-Aware SE.

Click on the world icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
Close Adaware SE

Place a shortcut to Panda ActiveScan on your desktop

Download and Install Ewido Security Suite© by Ewido Networks
When installing, under "Additional Options" uncheck :

"Install background guard"
"Install scan via context menu"


Launch Ewido, there should be an icon on your desktop double-click it.
The program will now go to the main screen
You will need to update Ewido to the latest definition files.
On the left hand side of the main screen click update
Then click on Start Update
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
Ewido Manual Updates

Reboot to Safe mode
Restart your computer and immediately begin tapping the F8 key on your keyboard.
If done right a Windows Advanced Options menu will appear.
Select the Safe Mode option and press Enter.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put a check mark in the boxes, only next to these following items : (if present)

O2 - BHO: (no name) - {1ca480cd-c0e5-4548-874e-b85b17905b3a} - C:\WINDOWS\system32\hp69CE.tmp

Click Fix Checked

Open Windows Explorer, locate and Delete the following files in BOLD : (if present)

C:\WINDOWS\system32\mssearchnet.exe
C:\WINDOWS\system32\nvctrl.exe
C:\WINDOWS\system32\hp69CE.tmp


Run smitRem.exe
Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named smitfiles.txt in the root of your drive, (usually Local Disk C: or partition where your operating system is installed)

Run Ad-aware SE
Click on the Gear icon (second from the left at the top of the window) to access the preferences/settings window:

In the General window make sure the following are selected in green:

Under Safety:
Automatically save log-file
Automatically quarantine objects prior to removal
Safe Mode (always request confirmation)

Under Definitions:
Prompt to update outdated definitions - set the number of days
Click on the Scanning button on the left and select in green:

Under Driver, Folders & Files:
Scan Within Archives

Under Select drives & folders to scan:
Choose all hard drives

Under Memory & Registry:all green
Scan Active Processes
Scan Registry
Deep Scan Registry
Scan my IE favorites for banned URL’s
Scan my Hosts file

Click on the Advanced button on the left and select in green:

Under Shell Integration:
Move deleted files to recycle bin

Under Logfile Detail Level:all green
include addtional object information
DESELECT - include negligible objects information
include environment information

Under Alternate Data Streams:
Don't log streams smaller than 0 bytes
Don't log ADS with the following names: CA_INOCULATEIT

Click the Tweak button and select in green:

Under Scanning Engine:
Unload recognized processes during scanning
Scan registry for all users instead of current user only

Under Cleaning Engine:
Let Windows remove files in use at next reboot

Under Log Files:
Include basic Ad-aware SE settings in logfile
Include additional Ad-aware SE settings in logfile
Please do not check: Include Module list in logfile

Click on Proceed to save the settings.

Click Start

Choose Perform Full System Scan

DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

Click Next and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.

If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window

Click on Next and check all the boxes in the window

Click next and OK to remove

Close AdawareSE

Run Ewido Security Suite
Click on scanner
Click on Complete System Scan and the scan will begin.
NOTE:During some scans with ewido it is finding cases of false positives.
**See Below**

**(Ewido for example has been flagging parts of AVG Anti-Virus, pcAnywhere and the game "Risk")

You will need to step through the process of cleaning files one-by-one.
If Ewido detects a file you KNOW to be legitimate, select none as the action.
DO NOT select "Perform action on all infections"
If you are unsure of any entry found select none for now.
Once the scan has completed, there will be a button located on the bottom of the screen named Save report
Click Save report.
Save the report .txt file to your desktop.
Now close Ewido Security Suite.

Next go to Control Panel, Display, Desktop, Customize Desktop, Web, Uncheck Security Info if present

Reboot into Normal Mode

Run Panda's ActiveScan and perform a full system scan.
Once you are on the Panda site click the Scan your PC button
A new window will open...click the big Check Now button
Enter your Country
Enter your State/Province
Enter your e-mail address and click send
Select either Home User or Company
Click the big Scan Now button
If it wants to install an ActiveX component allow it
It will start downloading the files it requires for the scan (Note: It will take a couple minutes)
Click on Local Disks to start the scan
Save the results

Reboot , run HijackThis and post a fresh HijackThis log, Ewido log,smitfiles.txt file and the Panda Active Scan results here

Edited by Linkmaster, 10 December 2005 - 11:48 PM.

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#3
Linkmaster

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Due to lack of feedback, this topic has been closed.

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