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CWS related problems [RESOLVED]


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#1
St3vi3

St3vi3

    Member

  • Member
  • PipPip
  • 35 posts
Hi there,

I'm posting this on behalf of a friend. She noticed a problem on her pc a couple of days ago. When she loaded Internet Explorer, it would display about:blank in the address bar. A couple of seconds later she would get the 'Internet Explorer has encountered an error and needs to be shutdown' error. As she can't do anything I've tried to help her by putting a couple of programs on her pc. Unfortunately, as my cd writer isn't working, I've had to resort to only putting CWShredder and HiJack This on her pc through an external floppy disk drive. CWShredder detected 3 things. An about:blank, a hiddendll, and something I unfortunately can't remember. We've also scanned with SpyBot and AdAware and they have both removed CWS related stuff.

I'm very sorry as I've not been able to do much preparation wise, so I'm hoping you can help out just based on this. After I DID remove the 3 entries with CWShredder I was able to load up IE and type in the address bar, but then I'd get the same error (Before, as soon as you clicked on the window or left it for a few seconds it would do it). After I tried changing the homepage in internet options, as soon as I click the shortcut I'd get the error.

Here is the HiJack This log, anyway.

Logfile of HijackThis v1.99.1
Scan saved at 12:26:57, on 14/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
c:\windows\system32\explorer.exe
c:\windows\explorer.exe
c:\windows\system32\IEXPLORE.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\links.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\msiexec.exe
c:\windows\rundll32.exe
C:\Documents and Settings\chrissie\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\HP\hpcoretech\comp\hpdarc.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell...gen/default.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\chrissie\LOCALS~1\Temp\se.dll/space.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.tiscali.c...845-08456630221
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit32.exe,
O1 - Hosts: 222.89.98.219 www.wo365.com
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O1 - Hosts: 222.89.98.219 9flash.com
O1 - Hosts: 222.89.98.219 www.nowok.net
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O1 - Hosts: 222.89.98.219 wisa.com.cn
O1 - Hosts: 222.89.98.219 www.sia.com.cn
O1 - Hosts: 222.89.98.219 www.wisa.cn
O1 - Hosts: 222.89.98.219 wisa.cn
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O1 - Hosts: 222.89.98.219 www.wo99.com
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O1 - Hosts: 222.89.98.219 page.com.cn
O1 - Hosts: 222.89.98.219 www.432.cn
O1 - Hosts: 222.89.98.219 432.cn
O1 - Hosts: 222.89.98.219 wysw.com
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O1 - Hosts: 222.89.98.219 www.14.com.cn
O1 - Hosts: 222.89.98.219 cnww.net
O1 - Hosts: 222.89.98.219 www.mv99.com
O1 - Hosts: 222.89.98.219 mv99.com
O1 - Hosts: 222.89.98.219 www.youav.com
O1 - Hosts: 222.89.98.219 www.mtvav.com
O1 - Hosts: 222.89.98.219 www.98983.com
O1 - Hosts: 222.89.98.219 98983.com
O1 - Hosts: 222.89.98.219 www.114.com.cn
O1 - Hosts: 222.89.98.219 114.com.cn
O1 - Hosts: 222.89.98.219 www.net114.com
O1 - Hosts: 222.89.98.219 www.skywz.com
O1 - Hosts: 222.89.98.219 skywz.com
O1 - Hosts: 222.89.98.219 www.hao6.com
O1 - Hosts: 222.89.98.219 hao6.com
O1 - Hosts: 222.89.98.219 www.678a.com
O1 - Hosts: 222.89.98.219 678a.com
O1 - Hosts: 222.89.98.219 www.7510.com
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O1 - Hosts: 222.89.98.219 www.fm1000.net
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O1 - Hosts: 222.89.98.219 www.ok135.com
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O1 - Hosts: 222.89.98.219 www.baimin.com
O1 - Hosts: 222.89.98.219 baimin.com
O1 - Hosts: 222.89.98.219 www.bwwz.com
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O1 - Hosts: 222.89.98.219 www.howow.net
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O1 - Hosts: 222.89.98.219 www.tongchi.com
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O1 - Hosts: 222.89.98.219 www.look8.net
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {DBFBBDCF-4B29-4262-B8E5-47BC40BFE713} - C:\WINDOWS\System32\gjgl.dll (file missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe /embedding
O4 - HKLM\..\Run: [BTopenworld] "c:\program files\bt yahoo! internet\DialBTYahoo.exe" /ReInstallAutoDial
O4 - HKLM\..\Run: [MMSystem] c:\windows\rundll32.exe "c:\windows\system32\mmsystem.dll"", RunDll32
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE -autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [links] links.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MMSystem] c:\windows\rundll32.exe "c:\windows\system32\mmsystem.dll"", RunDll32
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://bt.yahoo.com
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...e/bridge-c5.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btin...bcontrol023.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8CC3645A-3A0A-4371-9260-BFB8113761C1}: NameServer = 212.104.130.9 212.104.130.65
O20 - Winlogon Notify: dvd4free - C:\WINDOWS\SYSTEM32\dvd4free.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks again in advance, and sorry again about the lack of support here!
  • 0

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#2
greyknight17

greyknight17

    Malware Expert

  • Visiting Consultant
  • 16,560 posts
Do you know if this is the correct IP for the computer?

O17 - HKLM\System\CCS\Services\Tcpip\..\{8CC3645A-3A0A-4371-9260-BFB8113761C1}: NameServer = 212.104.130.9 212.104.130.65

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

See if this will fix the online problem (so you can get the Ewido program):
Download Hoster http://www.greyknigh.../spy/Hoster.exe and run it. Choose the 'Restore Original Hosts' button and press OK.

Please download Ewido Security Suite at http://www.ewido.net/en/download/.

1. Install Ewido Security Suite.
2. When installing, under 'Additional Options' uncheck:
* Install background guard
* Install scan via context menu
3. Launch Ewido, there should be an icon on your desktop, double click it.
4. The program will now open to the main screen.
5. When you run Ewido for the first time, you will get a warning 'Database could not be found!'. Click OK. We will fix this in a moment.
6. You will need to update Ewido to the latest definition files.
* On the left hand side of the main screen click update.
* Then click on Start Update.
7. The update will start and a progress bar will show the updates being installed. The status bar at the bottom will display 'Update successful'.
8. Exit Ewido. DO NOT scan yet.

If you are having problems with the updater, you can go to http://www.ewido.net...wnload/updates/ to update manually.

Download CleanUp! http://cleanup.stevengould.org/ (Alternate Link if main link don't work - http://www.greyknigh...spy/CleanUp.exe ) and install it. Don't run it yet.

Restart your computer and boot into Safe Mode (if you don't know how, go to http://www.bleepingc...showtutorial=61 ).

CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp!. Run CleanUp! and click on the Options button. Uncheck 'Scan local drives for temporary files'. Also uncheck those two Newsgroup entries if you don't want to delete them. Click OK and then click on the CleanUp! button. Let it run. After it's done, choose Yes to logoff.

Now open Ewido and do a scan on your system.

* Click on scanner.
* Click on 'Complete System Scan' and the scan will begin.
* While the scan is in progress you will be prompted to clean the first infected file it finds. Choose 'Remove', then put a check next to 'Perform action on all infections' in the left corner of the box so you don't have to sit and watch Ewido the whole time. Click OK.
* Once the scan has completed, there will be a button located on the bottom of the screen named 'Save report'.
* Click 'Save report'.
* Save the report to your desktop.

Run a scan in HijackThis. Check each of the following if they still exist and hit 'Fix Checked' after you check the last one:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\chrissie\LOCALS~1\Temp\se.dll/space.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O1 - Hosts: 222.89.98.219 www.wo365.com
O1 - Hosts: 222.89.98.219 cmfu.com
O1 - Hosts: 222.89.98.219 www.cmfu.com
O1 - Hosts: 222.89.98.219 9i0.com
O1 - Hosts: 222.89.98.219 www.9flash.com
O1 - Hosts: 222.89.98.219 9flash.com
O1 - Hosts: 222.89.98.219 www.nowok.net
O1 - Hosts: 222.89.98.219 nowok.net
O1 - Hosts: 222.89.98.219 wisa.com.cn
O1 - Hosts: 222.89.98.219 www.sia.com.cn
O1 - Hosts: 222.89.98.219 www.wisa.cn
O1 - Hosts: 222.89.98.219 wisa.cn
O1 - Hosts: 222.89.98.219 www.zhao99.com
O1 - Hosts: 222.89.98.219 zhao99.com
O1 - Hosts: 222.89.98.219 www.wo123.com
O1 - Hosts: 222.89.98.219 wo123.com
O1 - Hosts: 222.89.98.219 wo99.com
O1 - Hosts: 222.89.98.219 www.wo99.com
O1 - Hosts: 222.89.98.219 www.page.com.cn
O1 - Hosts: 222.89.98.219 page.com.cn
O1 - Hosts: 222.89.98.219 www.432.cn
O1 - Hosts: 222.89.98.219 432.cn
O1 - Hosts: 222.89.98.219 wysw.com
O1 - Hosts: 222.89.98.219 14.com.cn
O1 - Hosts: 222.89.98.219 www.14.com.cn
O1 - Hosts: 222.89.98.219 cnww.net
O1 - Hosts: 222.89.98.219 www.mv99.com
O1 - Hosts: 222.89.98.219 mv99.com
O1 - Hosts: 222.89.98.219 www.youav.com
O1 - Hosts: 222.89.98.219 www.mtvav.com
O1 - Hosts: 222.89.98.219 www.98983.com
O1 - Hosts: 222.89.98.219 98983.com
O1 - Hosts: 222.89.98.219 www.114.com.cn
O1 - Hosts: 222.89.98.219 114.com.cn
O1 - Hosts: 222.89.98.219 www.net114.com
O1 - Hosts: 222.89.98.219 www.skywz.com
O1 - Hosts: 222.89.98.219 skywz.com
O1 - Hosts: 222.89.98.219 www.hao6.com
O1 - Hosts: 222.89.98.219 hao6.com
O1 - Hosts: 222.89.98.219 www.678a.com
O1 - Hosts: 222.89.98.219 678a.com
O1 - Hosts: 222.89.98.219 www.7510.com
O1 - Hosts: 222.89.98.219 7510.com
O1 - Hosts: 222.89.98.219 www.zzkan.com
O1 - Hosts: 222.89.98.219 zzkan.com
O1 - Hosts: 222.89.98.219 www.ca183.com
O1 - Hosts: 222.89.98.219 ca183.com
O1 - Hosts: 222.89.98.219 3tom.com
O1 - Hosts: 222.89.98.219 www.yhjm.com
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O1 - Hosts: 222.89.98.219 www.xxwww.com
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O1 - Hosts: 222.89.98.219 www.fm1000.net
O1 - Hosts: 222.89.98.219 fm1000.net
O1 - Hosts: 222.89.98.219 www.ok135.com
O1 - Hosts: 222.89.98.219 ok135.com
O1 - Hosts: 222.89.98.219 www.link999.com
O1 - Hosts: 222.89.98.219 link999.com
O1 - Hosts: 222.89.98.219 www.001wz.com
O1 - Hosts: 222.89.98.219 001wz.com
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O1 - Hosts: 222.89.98.219 7t7t.com
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O1 - Hosts: 222.89.98.219 7k7k.com
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O1 - Hosts: 222.89.98.219 tongchi.com
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O1 - Hosts: 222.89.98.219 www.look8.net
O2 - BHO: (no name) - {DBFBBDCF-4B29-4262-B8E5-47BC40BFE713} - C:\WINDOWS\System32\gjgl.dll (file missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [links] links.exe
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...e/bridge-c5.cab
O20 - Winlogon Notify: dvd4free - C:\WINDOWS\SYSTEM32\dvd4free.dll


Locate and delete the following:

c:\windows\system32\explorer.exe - make sure you only delete it in the system32 folder
c:\windows\system32\IEXPLORE.EXE - make sure you only delete it in the system32 folder
C:\WINDOWS\System32\links.exe
C:\WINDOWS\System32\gjgl.dll
C:\WINDOWS\SYSTEM32\dvd4free.dll


Restart your computer.

Download CWShredder http://www.greyknigh.../CWShredder.exe

Right click a blank part of your desktop & select New->Folder. Call it SPFix. Go to http://www.derbilk.de/404.html and download SpSeHjfix. Get the one that's specified for your Operating System. So if you have Windows 98, get the one that's listed for Windows 98.

Disconnect from the net and close all programs. Run SpSeHjfix and click on 'Start Disinfection'. When it's finished it will reboot your machine to finish the cleaning process. The tool creates a log of the fix which will appear in the folder.

If it doesn't find any of the SE files or any hidden reinstallers it will say system clean and not go on to next stage.

Now run the CWShredder and hit the Fix button.

Reboot and post a fresh HijackThis log and the log that was created by SpSeHjfix. Also post the Ewido log you saved earlier.

  • 0

#3
St3vi3

St3vi3

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Hi Greyknight,

Thanks for your reply. I've just been over with the Hosts program - I chose to 'Restore Original Hosts,' and the problem is still there. I tried opening Internet Explorer and Outlook Express, and I'm getting the 'Has an error and needs to be shut down' message still as soon as I get them. Obviously as I'm transferring through a floppy disk I haven't got the room for Ewido.

Do you have any other ideas?

Thanks alot. :tazz:

Steve
  • 0

#4
greyknight17

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Do you recognize that IP address though? If not, fix it in HijackThis for now. Restart and see if you can go online. If not, do this:

Download WinsockFix http://www.greyknigh.../WinsockFix.zip and unzip it. Then double click on WinsockFix.exe to run it. Now can you go online? If not, just download the other programs (minus Ewido). We need you to run through the fix (whatever you can) so we can decrease the amount of infected files there. The last part in red should do a lot of damage to the infection :tazz:
  • 0

#5
St3vi3

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Hi Greyknight,

We've had some progress. I went around an hour ago to try fixing that IP - it wasn't in the HiJack This list. She also remembered she had a memory stick which she gave to me to put Ewido on to.

Before that, I first tried the SpSeHJfix, which turned up no infection. I also used the WinSockFix which also didn't rectify the problem. I used CleanUp! To delete the temporary files. I installed Ewido, which found 50 objects. After this, I was able to use Internet Explorer.

Another problem has come up. I noticed a third party spyware remover icon on the desktop so I single clicked to drag it to the recycle bin, yet it opened up and started 'scanning.' To make sure it didn't do anything I scanned with HiJack This, noticed nothing different, and restarted the computer.

The problem we are having now is whenever we click a user profile for Windows XP (before the welcome screen) it loads the desktop for about 1 second and then brings up the blue 'logging off screen,' saying that the profile is logging off and it's saving the settings. It then loads the same window up. I tried logging on with all the profiles but it didn't work with either. Because of this I can't access the Ewido or HiJack This logs to show you how it's all going. :tazz:

I tried booting into safe mode and the 'Last settings that worked' options but I still get the same problem.

Any ideas?

Thanks alot.
  • 0

#6
greyknight17

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This sounds like a Windows related issue. Post in the Windows forum and see if they can help you fix it up...maybe by repairing XP.
  • 0

#7
St3vi3

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Sorry for the lack of reply, have been very busy.

I'll try repairing the Windows XP installation to see if that gets anything. If not, I'll ask on the Windows forums.

Apart from that, the internet does seem to be fixed so thanks ever so much for your help! :tazz:

All the best and have a good Christmas!
  • 0

#8
greyknight17

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No problem. You have a safe and happy holiday :tazz:
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#9
greyknight17

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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