I'm posting this on behalf of a friend. She noticed a problem on her pc a couple of days ago. When she loaded Internet Explorer, it would display about:blank in the address bar. A couple of seconds later she would get the 'Internet Explorer has encountered an error and needs to be shutdown' error. As she can't do anything I've tried to help her by putting a couple of programs on her pc. Unfortunately, as my cd writer isn't working, I've had to resort to only putting CWShredder and HiJack This on her pc through an external floppy disk drive. CWShredder detected 3 things. An about:blank, a hiddendll, and something I unfortunately can't remember. We've also scanned with SpyBot and AdAware and they have both removed CWS related stuff.
I'm very sorry as I've not been able to do much preparation wise, so I'm hoping you can help out just based on this. After I DID remove the 3 entries with CWShredder I was able to load up IE and type in the address bar, but then I'd get the same error (Before, as soon as you clicked on the window or left it for a few seconds it would do it). After I tried changing the homepage in internet options, as soon as I click the shortcut I'd get the error.
Here is the HiJack This log, anyway.
Logfile of HijackThis v1.99.1
Scan saved at 12:26:57, on 14/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
c:\windows\system32\explorer.exe
c:\windows\explorer.exe
c:\windows\system32\IEXPLORE.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\links.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\msiexec.exe
c:\windows\rundll32.exe
C:\Documents and Settings\chrissie\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\HP\hpcoretech\comp\hpdarc.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell...gen/default.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\chrissie\LOCALS~1\Temp\se.dll/space.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.tiscali.c...845-08456630221
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit32.exe,
O1 - Hosts: 222.89.98.219 www.wo365.com
O1 - Hosts: 222.89.98.219 cmfu.com
O1 - Hosts: 222.89.98.219 www.cmfu.com
O1 - Hosts: 222.89.98.219 9i0.com
O1 - Hosts: 222.89.98.219 www.9flash.com
O1 - Hosts: 222.89.98.219 9flash.com
O1 - Hosts: 222.89.98.219 www.nowok.net
O1 - Hosts: 222.89.98.219 nowok.net
O1 - Hosts: 222.89.98.219 wisa.com.cn
O1 - Hosts: 222.89.98.219 www.sia.com.cn
O1 - Hosts: 222.89.98.219 www.wisa.cn
O1 - Hosts: 222.89.98.219 wisa.cn
O1 - Hosts: 222.89.98.219 www.zhao99.com
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O1 - Hosts: 222.89.98.219 www.wo99.com
O1 - Hosts: 222.89.98.219 www.page.com.cn
O1 - Hosts: 222.89.98.219 page.com.cn
O1 - Hosts: 222.89.98.219 www.432.cn
O1 - Hosts: 222.89.98.219 432.cn
O1 - Hosts: 222.89.98.219 wysw.com
O1 - Hosts: 222.89.98.219 14.com.cn
O1 - Hosts: 222.89.98.219 www.14.com.cn
O1 - Hosts: 222.89.98.219 cnww.net
O1 - Hosts: 222.89.98.219 www.mv99.com
O1 - Hosts: 222.89.98.219 mv99.com
O1 - Hosts: 222.89.98.219 www.youav.com
O1 - Hosts: 222.89.98.219 www.mtvav.com
O1 - Hosts: 222.89.98.219 www.98983.com
O1 - Hosts: 222.89.98.219 98983.com
O1 - Hosts: 222.89.98.219 www.114.com.cn
O1 - Hosts: 222.89.98.219 114.com.cn
O1 - Hosts: 222.89.98.219 www.net114.com
O1 - Hosts: 222.89.98.219 www.skywz.com
O1 - Hosts: 222.89.98.219 skywz.com
O1 - Hosts: 222.89.98.219 www.hao6.com
O1 - Hosts: 222.89.98.219 hao6.com
O1 - Hosts: 222.89.98.219 www.678a.com
O1 - Hosts: 222.89.98.219 678a.com
O1 - Hosts: 222.89.98.219 www.7510.com
O1 - Hosts: 222.89.98.219 7510.com
O1 - Hosts: 222.89.98.219 www.zzkan.com
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O1 - Hosts: 222.89.98.219 www.ca183.com
O1 - Hosts: 222.89.98.219 ca183.com
O1 - Hosts: 222.89.98.219 3tom.com
O1 - Hosts: 222.89.98.219 www.yhjm.com
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O1 - Hosts: 222.89.98.219 www.k369.com
O1 - Hosts: 222.89.98.219 www.xxwww.com
O1 - Hosts: 222.89.98.219 xxwww.com
O1 - Hosts: 222.89.98.219 www.fm1000.net
O1 - Hosts: 222.89.98.219 fm1000.net
O1 - Hosts: 222.89.98.219 www.ok135.com
O1 - Hosts: 222.89.98.219 ok135.com
O1 - Hosts: 222.89.98.219 www.link999.com
O1 - Hosts: 222.89.98.219 link999.com
O1 - Hosts: 222.89.98.219 www.001wz.com
O1 - Hosts: 222.89.98.219 001wz.com
O1 - Hosts: 222.89.98.219 www.7t7t.com
O1 - Hosts: 222.89.98.219 7t7t.com
O1 - Hosts: 222.89.98.219 www.7k7k.com
O1 - Hosts: 222.89.98.219 7k7k.com
O1 - Hosts: 222.89.98.219 www.webcool.net
O1 - Hosts: 222.89.98.219 webcool.net
O1 - Hosts: 222.89.98.219 www.51sobu.com
O1 - Hosts: 222.89.98.219 51sobu.com
O1 - Hosts: 222.89.98.219 cy.51sobu.com
O1 - Hosts: 222.89.98.219 www.fj3721.com
O1 - Hosts: 222.89.98.219 fj3721.com
O1 - Hosts: 222.89.98.219 www.msncn.com
O1 - Hosts: 222.89.98.219 msncn.com
O1 - Hosts: 222.89.98.219 www.6235.com
O1 - Hosts: 222.89.98.219 6235.com
O1 - Hosts: 222.89.98.219 www.8goo.com
O1 - Hosts: 222.89.98.219 8goo.com
O1 - Hosts: 222.89.98.219 www.baimin.com
O1 - Hosts: 222.89.98.219 baimin.com
O1 - Hosts: 222.89.98.219 www.bwwz.com
O1 - Hosts: 222.89.98.219 bwwz.com
O1 - Hosts: 222.89.98.219 www.howow.net
O1 - Hosts: 222.89.98.219 howow.net
O1 - Hosts: 222.89.98.219 www.tongchi.com
O1 - Hosts: 222.89.98.219 tongchi.com
O1 - Hosts: 222.89.98.219 www.65658.com
O1 - Hosts: 222.89.98.219 65658.com
O1 - Hosts: 222.89.98.219 www.7o7o.com
O1 - Hosts: 222.89.98.219 7o7o.com
O1 - Hosts: 222.89.98.219 5126.net
O1 - Hosts: 222.89.98.219 www.5126.net
O1 - Hosts: 222.89.98.219 www.wangzhiku.com
O1 - Hosts: 222.89.98.219 wangzhiku.com
O1 - Hosts: 222.89.98.219 www.soyeah.com
O1 - Hosts: 222.89.98.219 soyeah.com
O1 - Hosts: 222.89.98.219 www.sowang.cn
O1 - Hosts: 222.89.98.219 sowang.cn
O1 - Hosts: 222.89.98.219 www.77177.com
O1 - Hosts: 222.89.98.219 77177.com
O1 - Hosts: 222.89.98.219 www.look8.net
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {DBFBBDCF-4B29-4262-B8E5-47BC40BFE713} - C:\WINDOWS\System32\gjgl.dll (file missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe /embedding
O4 - HKLM\..\Run: [BTopenworld] "c:\program files\bt yahoo! internet\DialBTYahoo.exe" /ReInstallAutoDial
O4 - HKLM\..\Run: [MMSystem] c:\windows\rundll32.exe "c:\windows\system32\mmsystem.dll"", RunDll32
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE -autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [links] links.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MMSystem] c:\windows\rundll32.exe "c:\windows\system32\mmsystem.dll"", RunDll32
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://bt.yahoo.com
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...e/bridge-c5.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btin...bcontrol023.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8CC3645A-3A0A-4371-9260-BFB8113761C1}: NameServer = 212.104.130.9 212.104.130.65
O20 - Winlogon Notify: dvd4free - C:\WINDOWS\SYSTEM32\dvd4free.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Thanks again in advance, and sorry again about the lack of support here!