[aclever]

Hi,
Actually this is my moms computer. After my brother was on it looking at game cheat sites she hasn't been able to use it and she needs it for work. I suspect its heavily affected with spyware and I'm not sure what else. We have repeatedly run ad-aware, ewido, spybot, trojan hunter, NOD32, etc. and have had no luck with it. I can't even get into this site on that computer to send this post because it always goes to page cannot be displayed. I don't know if its because of the same problem or not but I can't save the hijackThis log to disk and carry it over here either. Can you help without it?
Thanks.

I was able to get her to email me a copy of the hijackThis log from her computer. Here it is:
Logfile of HijackThis v1.99.1
Scan saved at 1:31:58 PM, on 12/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Eset\nod32kui.exe
C:\WINDOWS\system32\WinDy.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\Exodus\Exodus.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\w?nlogon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\wisptis.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis[1]\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=192.168.0.1:87
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.0.1;www.direcwaysupport.com
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {87E66DEC-6923-8A94-37F7-4CF8D661A5CE} - C:\WINDOWS\coiohfie.dll (file missing)
O2 - BHO: My Web Search Bar BHO - {8EAB99C1-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D9C92C91-C87D-AEDE-7D74-BF89690E31B7} - C:\WINDOWS\system32\krfio.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Search - {6071BA5A-D046-405C-3F44-2C9AC80BDE8C} - C:\WINDOWS\coiohfie.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [ZQHelper] C:\WINDOWS\system32\zqactx1.exe
O4 - HKLM\..\Run: [WinDy] C:\WINDOWS\system32\WinDy.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [Exodus] "C:\Program Files\Exodus\Exodus.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Bouwzs] C:\WINDOWS\system32\w?nlogon.exe
O4 - HKCU\..\Run: [ZQInContextactx1.exe] C:\WINDOWS\system32\ZQInContextactx1.exe
O4 - HKCU\..\Run: [zqactx1.exe] C:\WINDOWS\system32\zqactx1.exe
O4 - HKCU\..\Run: [X-Cleaner Freeware] "C:\PROGRA~1\X-CLEA~1\XCleaner_free.exe" -turbo -autostart -NOREBOOT
O4 - HKCU\..\Run: [uikm] C:\PROGRA~1\COMMON~1\uikm\uikmm.exe
O4 - HKCU\..\Run: [o3mrk.Stub.exe] C:\WINDOWS\system32\o3mrk.Stub.exe
O4 - HKCU\..\Run: [irassync] C:\WINDOWS\system32\irasyncd.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanSnap Manager.lnk = C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker...IL/PhPSetup.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {444B911E-6E55-4A11-B3E9-0D3E21AE0437} - http://www.exfol.com/v/1/i/eins009.exe
O16 - DPF: {4AD73894-A895-4FC2-B233-299867E08753} (Cadwkzctl Object) - http://apps.deskwizz.../ax/adwerkz.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://204.118.132.1.../ACNePlayer.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: text/html - (no CLSID) - (no file)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Edited by aclever, 15 December 2005 - 03:49 PM.

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Hi, aclever

Welcome to Geeks to go

Sorry about the delay in replying to your post, the forums have been very busy lately. As it's been a few days since your origional post, please could you post a new HJT log for me to see.

Andy

[andydf]

Hi, aclever

Welcome to Geeks to go

Sorry about the delay in replying to your post, the forums have been very busy lately. As it's been a few days since your origional post, please could you post a new HJT log for me to see.

Andy

[aclever]

Thanks for getting back to me!! We greatly appreciate it.
Here is my new Hijack This log:

Logfile of HijackThis v1.99.1
Scan saved at 5:03:46 PM, on 12/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\Eset\nod32kui.exe
C:\WINDOWS\system32\WinDy.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\Exodus\Exodus.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\w?nlogon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\wisptis.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\PROGRA~1\MICROS~4\Office\OUTLOOK.EXE
C:\unzipped\hijackthis[1]\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=192.168.0.1:87
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.0.1;www.direcwaysupport.com
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {87E66DEC-6923-8A94-37F7-4CF8D661A5CE} - C:\WINDOWS\coiohfie.dll (file missing)
O2 - BHO: My Web Search Bar BHO - {8EAB99C1-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D9C92C91-C87D-AEDE-7D74-BF89690E31B7} - C:\WINDOWS\system32\krfio.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Search - {6071BA5A-D046-405C-3F44-2C9AC80BDE8C} - C:\WINDOWS\coiohfie.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [WinDy] C:\WINDOWS\system32\WinDy.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [Exodus] "C:\Program Files\Exodus\Exodus.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Bouwzs] C:\WINDOWS\system32\w?nlogon.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanSnap Manager.lnk = C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker...IL/PhPSetup.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {444B911E-6E55-4A11-B3E9-0D3E21AE0437} - http://www.exfol.com/v/1/i/eins009.exe
O16 - DPF: {4AD73894-A895-4FC2-B233-299867E08753} (Cadwkzctl Object) - http://apps.deskwizz.../ax/adwerkz.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://204.118.132.1.../ACNePlayer.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: text/html - (no CLSID) - (no file)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[andydf]

Hi aclever

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Copy everything inside the quote box below (starting with dir) and paste it into notepad. Go up to "File > Save As" and click the drop-down box to change the "Save As Type" to "All Files". Save it as findfile.bat on your Desktop.

dir C:\WINDOWS\system32\w?nlogon.exe /a h > files.txt
notepad files.txt

Locate findfile.bat on your Desktop and double-click on it. It will open Notepad with some text in it. Please post the contents of that Notepad here along with a new HiJackThis log.

Next

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O2 - BHO: (no name) - {87E66DEC-6923-8A94-37F7-4CF8D661A5CE} - C:\WINDOWS\coiohfie.dll (file missing)
O2 - BHO: (no name) - {D9C92C91-C87D-AEDE-7D74-BF89690E31B7} - C:\WINDOWS\system32\krfio.dll (file missing)
O3 - Toolbar: Search - {6071BA5A-D046-405C-3F44-2C9AC80BDE8C} - C:\WINDOWS\coiohfie.dll (file missing)
O4 - HKLM\..\Run: [WinDy] C:\WINDOWS\system32\WinDy.exe
O16 - DPF: {444B911E-6E55-4A11-B3E9-0D3E21AE0437} - http://www.exfol.com/v/1/i/eins009.exe


Now close all windows other than HiJackThis, then click Fix Checked.

Please delete this file using Windows Explorer(if present):
Use windows search facility if you have trouble finding these files.

C:\WINDOWS\system32\WinDy.exe

After that, Reboot.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working.

Andy

[aclever]

Ok, we followed those steps. The computer is still slow and we still have lots of popups. We are running ad-aware and ewido again. We deleted the WinDy.exe file you asked us too but there is a WinDy in the add/remove programs. Is that something that should be removed? Also when she goes to Start-all programs and at the first of it California Girls and Video Ipod are in there. She knows nothing about these. Here is the files you requested.

The findfile thing:

Volume in drive C has no label.
Volume Serial Number is 0CA6-538D

Directory of C:\WINDOWS\system32

08/04/2004 01:56 AM 502,272 winlogon.exe
11/28/2005 08:23 AM 401,408 w?nlogon.exe
2 File(s) 903,680 bytes

Directory of C:\Documents and Settings\Barbara N\Desktop

New HijackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 7:05:15 PM, on 12/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Exodus\Exodus.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\w?nlogon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wisptis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis[1]\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=192.168.0.1:87
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.0.1;www.direcwaysupport.com
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: My Web Search Bar BHO - {8EAB99C1-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [Exodus] "C:\Program Files\Exodus\Exodus.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Bouwzs] C:\WINDOWS\system32\w?nlogon.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanSnap Manager.lnk = C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker...IL/PhPSetup.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {4AD73894-A895-4FC2-B233-299867E08753} (Cadwkzctl Object) - http://apps.deskwizz.../ax/adwerkz.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://204.118.132.1.../ACNePlayer.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: text/html - (no CLSID) - (no file)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[andydf]

Hi aclever

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Please reboot into safe mode

You may have to have hidden files showing. How to show hidden files

Once into safe mode, search for and delete the file in RED

C:\WINDOWS\system32\w?nlogon.exe Take care, there is also a winlogon.exe. This is a valid file! The one you should delete is the other! If you look at the details, the date of the file to delete is 11/28/2005, the file size 401,408 bytes!

Reboot into normal windows.
After the reboot please do the following

Open HijackThis, click Config, click Misc Tools
Click "Open Uninstall Manager"
Click "Save List" (generates uninstall_list.txt)
Click Save, copy and paste the results in your next post.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working.

Andy

Edited by andydf, 21 December 2005 - 05:05 PM.

[aclever]

Ok, we did all of that. So far on restarting we still have popups.
Here is the uninstall list:

Ad-Aware SE Personal
Adobe Acrobat 6.0 Standard - English, Français, Deutsch
Adobe Download Manager 1.2 (Remove Only)
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20030807.3)
CardMinder V2.0
Contextual Tool
Dell Digital Jukebox Driver
Dell Media Experience
Dell Solution Center
Dell Support 5.0.0 (766)
DVDSentry
ewido security suite
Exodus Jabber Client (remove only)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 1.99.1
Intel® 537EP V9x DF PCI Modem
Intel® PRO Network Adapters and Drivers
Intel® PROSet
Internet Explorer Default Page
iTunes
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2
Java 2 Runtime Environment, SE v1.4.2_04
Learn2 Player (Uninstall Only)
LiveReg (Symantec Corporation)
LiveUpdate 2.5 (Symantec Corporation)
Macromedia Flash Player 8
Macromedia Shockwave Player
MGI PhotoSuite III SE (Remove Only)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Office 2000 Professional
Microsoft Picture It! Photo Premium 9
Microsoft Streets and Trips 2004
Microsoft Windows Journal Viewer
Microsoft Word 2002
Microsoft Works
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Modem Event Monitor
Modem Helper
Modem On Hold
MSN Messenger 7.5
MSN Toolbar
MUSICMATCH® Jukebox
NOD32 antivirus system
Norton AntiVirus 2003
NVIDIA Windows 2000/XP Display Drivers
PaperPort 6.5
PDF Thumbnail View
PhotoParade Player
PowerDVD
QuickTime
RealOne Player
ScanSnap Manager
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Shockwave
Sonic DLA
Sonic MyDVD
Sonic RecordNow!
Sonic Update Manager
Sound Blaster Live!
Spybot - Search & Destroy 1.4
TrojanHunter 4.2
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB910437)
Viewpoint Media Player
WeatherBug
WeatherBug Browser Bar - powered by MyWebSearch
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinDy
WinZip
X-Cleaner Freeware
ZQHelper

And here is the new HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 10:16:30 PM, on 12/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\Exodus\Exodus.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\PROGRA~1\Adobe\ACROBA~1.0\Acrobat\Acrobat.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wisptis.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis[1]\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=192.168.0.1:87
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.0.1;www.direcwaysupport.com
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: My Web Search Bar BHO - {8EAB99C1-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [Exodus] "C:\Program Files\Exodus\Exodus.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Bouwzs] C:\WINDOWS\system32\w?nlogon.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanSnap Manager.lnk = C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker...IL/PhPSetup.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {4AD73894-A895-4FC2-B233-299867E08753} (Cadwkzctl Object) - http://apps.deskwizz.../ax/adwerkz.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://204.118.132.1.../ACNePlayer.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: text/html - (no CLSID) - (no file)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[andydf]

Hi aclever, hope you had a good christmas

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Please create a directory on your C:\ drive called C:\HJT, download and unzip HijackThis into that directory. Run the program from that directory from now on.

Please download WebRoot SpySweeper from HERE (It's a 2 week trial):

• Click the Free Trial link on the right - next to "SpySweeper for Home Computers" to download the program.
• Double-click the file to install it as follows:
  • Click "Next", read the agreement, Click "Next"
  • Choose "Custom" click "Next".
  • Leave the default installation directory as it is, then click "Next".
  • UNcheck "Run SpySweeper at Windows Startup" and "Add Sweep for Spyware to Windows Explorer Context Menu". Click "Next".
  • On the following screen you can leave the e-mail address field blank, if you wish. Click "Next".
  • Finally, click "Install"
• Once the program is installed, it will open.
• It will prompt you to update to the latest definitions, click Yes.
• Once the definitions are installed, click Options on the left side.
• Click the Sweep Options tab.
• Under What to Sweep please put a check next to the following:
  • Sweep Memory
  • Sweep Registry
  • Sweep Cookies
  • Sweep All User Accounts
  • Enable Direct Disk Sweeping
  • Sweep Contents of Compressed Files
  • Sweep for Rootkits
  • Please UNCHECK Do not Sweep System Restore Folder.
  Close spysweeper we will run it later.
  
  Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.
  
  O2 - BHO: My Web Search Bar BHO - {8EAB99C1-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLL
  O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
  O4 - HKCU\..\Run: [Bouwzs] C:\WINDOWS\system32\w?nlogon.exe
  O16 - DPF: {4AD73894-A895-4FC2-B233-299867E08753} (Cadwkzctl Object) - http://apps.deskwizz.../ax/adwerkz.cab
  O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://204.118.132.1.../ACNePlayer.cab
  
  Now close all windows other than HiJackThis, then click Fix Checked.
  
  Please remove these entries from Add/Remove Programs in the Control Panel(if present):
  
  WeatherBug Browser Bar - powered by MyWebSearch
  WinDy
  
  Please note any other programs that you dont recognize in add/remove in your next response
  
  Please delete these folders using Windows Explorer(if present):
  
  C:\Program Files\MyWebSearchWB
  
  After that, Reboot into safe mode as before.
  
  Once in safe mode ,re-open spysweeper
• Click Sweep Now on the left side.
• Click the Start button to start the scan. DO NOT have any windows/programs open for the duration of the scan.
• When it's done scanning, click the Next button.
• Make sure everything has a check next to it, then click the Next button.
• It will remove all of the items found.
• Click Session Log in the upper right corner, copy everything in that window.
• Click the Summary tab and click Finish.
• Paste the contents of the session log you copied into your next reply.

Reboot into normal windows.

If you would please, rescan with HijackThis and post a fresh log along with the spysweeper log in this same topic, and let us know how your system's working.

ZQHelper Do you know what this entry relates to in your add/remove list?

Andy

[aclever]

We have done all of those steps. The only thing in Add/Remove programs that we are not really sure of is that ZQHelper.
Here is the Spysweeper Log:
9:30 PM: | Start of Session, Monday, December 26, 2005 |
9:30 PM: Spy Sweeper started
9:30 PM: Sweep initiated using definitions version 589
9:30 PM: Starting Memory Sweep
9:31 PM: Memory Sweep Complete, Elapsed Time: 00:00:56
9:31 PM: Starting Registry Sweep
9:31 PM: Found Adware: cws-aboutblank
9:31 PM: HKCR\protocols\filter\text/html\ (1 subtraces) (ID = 114343)
9:31 PM: HKLM\software\classes\protocols\filter\text/html\ (1 subtraces) (ID = 115907)
9:31 PM: Found Adware: clkoptimizer
9:31 PM: HKLM\software\qstat\ (5 subtraces) (ID = 769771)
9:31 PM: HKLM\software\qstat\ || brr (ID = 877670)
9:31 PM: Found Adware: command
9:31 PM: HKLM\system\currentcontrolset\services\cmdservice\ (5 subtraces) (ID = 958670)
9:31 PM: HKLM\system\currentcontrolset\enum\root\legacy_cmdservice\0000\ (6 subtraces) (ID = 1016064)
9:31 PM: HKLM\system\currentcontrolset\enum\root\legacy_cmdservice\ (8 subtraces) (ID = 1016072)
9:31 PM: Registry Sweep Complete, Elapsed Time:00:00:19
9:31 PM: Starting Cookie Sweep
9:31 PM: Found Spy Cookie: 888 cookie
9:31 PM: barbara n@888[2].txt (ID = 2019)
9:31 PM: Found Spy Cookie: yieldmanager cookie
9:31 PM: barbara [email protected][2].txt (ID = 3751)
9:31 PM: Found Spy Cookie: hbmediapro cookie
9:31 PM: barbara [email protected][2].txt (ID = 2768)
9:31 PM: Found Spy Cookie: exitexchange cookie
9:31 PM: barbara n@exitexchange[1].txt (ID = 2633)
9:31 PM: Found Spy Cookie: clickandtrack cookie
9:31 PM: barbara [email protected][2].txt (ID = 2397)
9:31 PM: Found Spy Cookie: questionmarket cookie
9:31 PM: barbara n@questionmarket[1].txt (ID = 3217)
9:31 PM: Found Spy Cookie: rn11 cookie
9:31 PM: barbara n@rn11[2].txt (ID = 3261)
9:31 PM: Found Spy Cookie: servlet cookie
9:31 PM: barbara n@servlet[1].txt (ID = 3345)
9:31 PM: Found Spy Cookie: trafficmp cookie
9:31 PM: barbara n@trafficmp[2].txt (ID = 3581)
9:31 PM: Found Spy Cookie: videodome cookie
9:31 PM: barbara n@videodome[1].txt (ID = 3638)
9:31 PM: Found Spy Cookie: enhance cookie
9:32 PM: [email protected][1].txt (ID = 2614)
9:32 PM: Cookie Sweep Complete, Elapsed Time: 00:00:05
9:32 PM: Starting File Sweep
9:32 PM: Found Trojan Horse: trojan downloader matcash
9:32 PM: c:\program files\common files\inetget (ID = -2147477182)
9:32 PM: Found Adware: webhancer
9:32 PM: c:\program files\whinstall (ID = -2147480064)
9:32 PM: Found Adware: bookedspace
9:32 PM: osjgxpfx.qbq (ID = 164380)
9:32 PM: zcodzyxifji.twy (ID = 159060)
9:33 PM: xffoosec.tge (ID = 159003)
9:33 PM: ggkzgmgvca.qfn (ID = 158988)
9:33 PM: whgpiklv.oih (ID = 159037)
9:33 PM: lffqfipprx.rdq (ID = 159020)
9:33 PM: hdkmfcmrh.xsj (ID = 158995)
9:34 PM: dbfutho.dob (ID = 164392)
9:34 PM: gyxzsaucwdz.ahz (ID = 159016)
9:34 PM: hhwewhtoeg.jgb (ID = 159047)
9:34 PM: dbkctrcursx.ttk (ID = 164357)
9:34 PM: jmnwvvfjnkp.uyb (ID = 164351)
9:34 PM: sqplmuysi.olj (ID = 159004)
9:35 PM: yqfxpeo.cta (ID = 159024)
9:35 PM: ehunlkcok.efn (ID = 164403)
9:35 PM: kxwsiio.txb (ID = 159019)
9:35 PM: kmfjlhpb.aab (ID = 164348)
9:35 PM: dmqxrztr.xoh (ID = 159013)
9:35 PM: apvwywekxt.jdp (ID = 159045)
9:35 PM: xbeqhxtg.rlq (ID = 164410)
9:35 PM: thqzyvwr.hss (ID = 164398)
9:35 PM: webhdll.dll (ID = 83813)
9:35 PM: hgqtdmvc.kpp (ID = 158986)
9:35 PM: iolroyzdqwd.hpb (ID = 164361)
9:35 PM: rnjahjhmc.muj (ID = 164350)
9:35 PM: bknwhnouia.zor (ID = 159056)
9:35 PM: kzgwtbuas.mvu (ID = 159040)
9:35 PM: udgkmpv.its (ID = 159014)
9:35 PM: acrxzghczt.ffa (ID = 164416)
9:35 PM: rsaxefkx.uoc (ID = 158998)
9:35 PM: lzptihykn.fnj (ID = 159017)
9:36 PM: axfxyxpj.hxv (ID = 159027)
9:36 PM: tgtzuszkkj.iam (ID = 159030)
9:36 PM: vpkixmyvjfr.epn (ID = 158991)
9:36 PM: tnjrctpbwca.kov (ID = 159005)
9:36 PM: Found Adware: zquest
9:36 PM: zqincontextactx1.exe (ID = 185495)
9:37 PM: Found Adware: elitemediagroup-pop64
9:37 PM: elite.ocx (ID = 187157)
9:40 PM: elite.inf (ID = 187156)
9:50 PM: Found Adware: marketscore
9:50 PM: rlvknlg.exe (ID = 180410)
9:50 PM: Found Adware: apropos
9:50 PM: wingenerics.dll (ID = 50187)
9:51 PM: Found Adware: targetsaver
9:51 PM: class-barrel (ID = 78229)
9:51 PM: Found Adware: maxifiles
9:51 PM: autoit3.exe (ID = 185254)
9:52 PM: Found Adware: winantispyware 2005
9:52 PM: uwfx5_0001_n57m2811netinstaller.inf (ID = 209218)
9:52 PM: uwfx5_0001_n57m2811netinstaller.inf (ID = 209218)
9:52 PM: uwfx5_0001_n57m2811netinstaller.inf (ID = 209218)
9:52 PM: kaivsaivsm1i.vbs (ID = 185675)
9:52 PM: Warning: Unhandled Archive Type
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: File Sweep Complete, Elapsed Time: 00:25:38
9:57 PM: Full Sweep has completed. Elapsed time 00:27:03
9:57 PM: Traces Found: 92
9:58 PM: Removal process initiated
9:58 PM: Quarantining All Traces: clkoptimizer
9:58 PM: Quarantining All Traces: cws-aboutblank
9:58 PM: Quarantining All Traces: trojan downloader matcash
9:58 PM: Quarantining All Traces: apropos
9:58 PM: Quarantining All Traces: marketscore
9:58 PM: Quarantining All Traces: maxifiles
9:58 PM: Quarantining All Traces: zquest
9:58 PM: Quarantining All Traces: bookedspace
9:58 PM: Quarantining All Traces: command
9:58 PM: Quarantining All Traces: elitemediagroup-pop64
9:58 PM: Quarantining All Traces: targetsaver
9:58 PM: Quarantining All Traces: webhancer
9:58 PM: Quarantining All Traces: winantispyware 2005
9:58 PM: Quarantining All Traces: 888 cookie
9:58 PM: Quarantining All Traces: clickandtrack cookie
9:58 PM: Quarantining All Traces: enhance cookie
9:58 PM: Quarantining All Traces: exitexchange cookie
9:58 PM: Quarantining All Traces: hbmediapro cookie
9:58 PM: Quarantining All Traces: questionmarket cookie
9:58 PM: Quarantining All Traces: rn11 cookie
9:58 PM: Quarantining All Traces: servlet cookie
9:58 PM: Quarantining All Traces: trafficmp cookie
9:58 PM: Quarantining All Traces: videodome cookie
9:58 PM: Quarantining All Traces: yieldmanager cookie
9:59 PM: Removal process completed. Elapsed time 00:00:55

And here is the HijackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 10:06:31 PM, on 12/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\Adobe\ACROBA~1.0\Acrobat\Acrobat.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\Exodus\Exodus.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\wisptis.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=192.168.0.1:87
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.0.1;www.direcwaysupport.com
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [Exodus] "C:\Program Files\Exodus\Exodus.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanSnap Manager.lnk = C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker...IL/PhPSetup.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[aclever]

We have done all of those steps. The only thing in Add/Remove programs that we are not really sure of is that ZQHelper.
Here is the Spysweeper Log:
9:30 PM: | Start of Session, Monday, December 26, 2005 |
9:30 PM: Spy Sweeper started
9:30 PM: Sweep initiated using definitions version 589
9:30 PM: Starting Memory Sweep
9:31 PM: Memory Sweep Complete, Elapsed Time: 00:00:56
9:31 PM: Starting Registry Sweep
9:31 PM: Found Adware: cws-aboutblank
9:31 PM: HKCR\protocols\filter\text/html\ (1 subtraces) (ID = 114343)
9:31 PM: HKLM\software\classes\protocols\filter\text/html\ (1 subtraces) (ID = 115907)
9:31 PM: Found Adware: clkoptimizer
9:31 PM: HKLM\software\qstat\ (5 subtraces) (ID = 769771)
9:31 PM: HKLM\software\qstat\ || brr (ID = 877670)
9:31 PM: Found Adware: command
9:31 PM: HKLM\system\currentcontrolset\services\cmdservice\ (5 subtraces) (ID = 958670)
9:31 PM: HKLM\system\currentcontrolset\enum\root\legacy_cmdservice\0000\ (6 subtraces) (ID = 1016064)
9:31 PM: HKLM\system\currentcontrolset\enum\root\legacy_cmdservice\ (8 subtraces) (ID = 1016072)
9:31 PM: Registry Sweep Complete, Elapsed Time:00:00:19
9:31 PM: Starting Cookie Sweep
9:31 PM: Found Spy Cookie: 888 cookie
9:31 PM: barbara n@888[2].txt (ID = 2019)
9:31 PM: Found Spy Cookie: yieldmanager cookie
9:31 PM: barbara [email protected][2].txt (ID = 3751)
9:31 PM: Found Spy Cookie: hbmediapro cookie
9:31 PM: barbara [email protected][2].txt (ID = 2768)
9:31 PM: Found Spy Cookie: exitexchange cookie
9:31 PM: barbara n@exitexchange[1].txt (ID = 2633)
9:31 PM: Found Spy Cookie: clickandtrack cookie
9:31 PM: barbara [email protected][2].txt (ID = 2397)
9:31 PM: Found Spy Cookie: questionmarket cookie
9:31 PM: barbara n@questionmarket[1].txt (ID = 3217)
9:31 PM: Found Spy Cookie: rn11 cookie
9:31 PM: barbara n@rn11[2].txt (ID = 3261)
9:31 PM: Found Spy Cookie: servlet cookie
9:31 PM: barbara n@servlet[1].txt (ID = 3345)
9:31 PM: Found Spy Cookie: trafficmp cookie
9:31 PM: barbara n@trafficmp[2].txt (ID = 3581)
9:31 PM: Found Spy Cookie: videodome cookie
9:31 PM: barbara n@videodome[1].txt (ID = 3638)
9:31 PM: Found Spy Cookie: enhance cookie
9:32 PM: [email protected][1].txt (ID = 2614)
9:32 PM: Cookie Sweep Complete, Elapsed Time: 00:00:05
9:32 PM: Starting File Sweep
9:32 PM: Found Trojan Horse: trojan downloader matcash
9:32 PM: c:\program files\common files\inetget (ID = -2147477182)
9:32 PM: Found Adware: webhancer
9:32 PM: c:\program files\whinstall (ID = -2147480064)
9:32 PM: Found Adware: bookedspace
9:32 PM: osjgxpfx.qbq (ID = 164380)
9:32 PM: zcodzyxifji.twy (ID = 159060)
9:33 PM: xffoosec.tge (ID = 159003)
9:33 PM: ggkzgmgvca.qfn (ID = 158988)
9:33 PM: whgpiklv.oih (ID = 159037)
9:33 PM: lffqfipprx.rdq (ID = 159020)
9:33 PM: hdkmfcmrh.xsj (ID = 158995)
9:34 PM: dbfutho.dob (ID = 164392)
9:34 PM: gyxzsaucwdz.ahz (ID = 159016)
9:34 PM: hhwewhtoeg.jgb (ID = 159047)
9:34 PM: dbkctrcursx.ttk (ID = 164357)
9:34 PM: jmnwvvfjnkp.uyb (ID = 164351)
9:34 PM: sqplmuysi.olj (ID = 159004)
9:35 PM: yqfxpeo.cta (ID = 159024)
9:35 PM: ehunlkcok.efn (ID = 164403)
9:35 PM: kxwsiio.txb (ID = 159019)
9:35 PM: kmfjlhpb.aab (ID = 164348)
9:35 PM: dmqxrztr.xoh (ID = 159013)
9:35 PM: apvwywekxt.jdp (ID = 159045)
9:35 PM: xbeqhxtg.rlq (ID = 164410)
9:35 PM: thqzyvwr.hss (ID = 164398)
9:35 PM: webhdll.dll (ID = 83813)
9:35 PM: hgqtdmvc.kpp (ID = 158986)
9:35 PM: iolroyzdqwd.hpb (ID = 164361)
9:35 PM: rnjahjhmc.muj (ID = 164350)
9:35 PM: bknwhnouia.zor (ID = 159056)
9:35 PM: kzgwtbuas.mvu (ID = 159040)
9:35 PM: udgkmpv.its (ID = 159014)
9:35 PM: acrxzghczt.ffa (ID = 164416)
9:35 PM: rsaxefkx.uoc (ID = 158998)
9:35 PM: lzptihykn.fnj (ID = 159017)
9:36 PM: axfxyxpj.hxv (ID = 159027)
9:36 PM: tgtzuszkkj.iam (ID = 159030)
9:36 PM: vpkixmyvjfr.epn (ID = 158991)
9:36 PM: tnjrctpbwca.kov (ID = 159005)
9:36 PM: Found Adware: zquest
9:36 PM: zqincontextactx1.exe (ID = 185495)
9:37 PM: Found Adware: elitemediagroup-pop64
9:37 PM: elite.ocx (ID = 187157)
9:40 PM: elite.inf (ID = 187156)
9:50 PM: Found Adware: marketscore
9:50 PM: rlvknlg.exe (ID = 180410)
9:50 PM: Found Adware: apropos
9:50 PM: wingenerics.dll (ID = 50187)
9:51 PM: Found Adware: targetsaver
9:51 PM: class-barrel (ID = 78229)
9:51 PM: Found Adware: maxifiles
9:51 PM: autoit3.exe (ID = 185254)
9:52 PM: Found Adware: winantispyware 2005
9:52 PM: uwfx5_0001_n57m2811netinstaller.inf (ID = 209218)
9:52 PM: uwfx5_0001_n57m2811netinstaller.inf (ID = 209218)
9:52 PM: uwfx5_0001_n57m2811netinstaller.inf (ID = 209218)
9:52 PM: kaivsaivsm1i.vbs (ID = 185675)
9:52 PM: Warning: Unhandled Archive Type
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: Warning: Invalid Stream
9:57 PM: File Sweep Complete, Elapsed Time: 00:25:38
9:57 PM: Full Sweep has completed. Elapsed time 00:27:03
9:57 PM: Traces Found: 92
9:58 PM: Removal process initiated
9:58 PM: Quarantining All Traces: clkoptimizer
9:58 PM: Quarantining All Traces: cws-aboutblank
9:58 PM: Quarantining All Traces: trojan downloader matcash
9:58 PM: Quarantining All Traces: apropos
9:58 PM: Quarantining All Traces: marketscore
9:58 PM: Quarantining All Traces: maxifiles
9:58 PM: Quarantining All Traces: zquest
9:58 PM: Quarantining All Traces: bookedspace
9:58 PM: Quarantining All Traces: command
9:58 PM: Quarantining All Traces: elitemediagroup-pop64
9:58 PM: Quarantining All Traces: targetsaver
9:58 PM: Quarantining All Traces: webhancer
9:58 PM: Quarantining All Traces: winantispyware 2005
9:58 PM: Quarantining All Traces: 888 cookie
9:58 PM: Quarantining All Traces: clickandtrack cookie
9:58 PM: Quarantining All Traces: enhance cookie
9:58 PM: Quarantining All Traces: exitexchange cookie
9:58 PM: Quarantining All Traces: hbmediapro cookie
9:58 PM: Quarantining All Traces: questionmarket cookie
9:58 PM: Quarantining All Traces: rn11 cookie
9:58 PM: Quarantining All Traces: servlet cookie
9:58 PM: Quarantining All Traces: trafficmp cookie
9:58 PM: Quarantining All Traces: videodome cookie
9:58 PM: Quarantining All Traces: yieldmanager cookie
9:59 PM: Removal process completed. Elapsed time 00:00:55

And here is the HijackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 10:06:31 PM, on 12/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\Adobe\ACROBA~1.0\Acrobat\Acrobat.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\Exodus\Exodus.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\wisptis.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=192.168.0.1:87
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.0.1;www.direcwaysupport.com
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [Exodus] "C:\Program Files\Exodus\Exodus.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanSnap Manager.lnk = C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker...IL/PhPSetup.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[andydf]

Hi aclever

Spysweeper did a good job the log has an entry called aprops. I would like to run a fix for this as a check even though Spysweeper got it.

You may want to print out these instructions for reference, since you will have to restart your computer during the fix.

Please download AproposFix from here:
http://swandog46.gee.../aproposfix.exe

Save it to your desktop but do NOT run it yet.

Then please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.


Once in Safe Mode, please double-click aproposfix.exe and unzip it to the desktop. Open the aproposfix folder on your desktop and run RunThis.bat. Follow the prompts.

When the tool is finished, please reboot back into normal mode, and post a new HijackThis log, along with the entire contents of the log.txt file in the aproposfix folder.

After the reboot
Please uninstall ZQhelper, it is malware.

How is your computer running now, are you still getting any popups?

Andy

[aclever]

Hi, Was your site down yesterday and today? We were unable to access it on any computer until this evening. We finally ran the aproposFix. Here is the log from that and the new HijackThis log. Plus after the last help you gave we seem to have gotten rid of the popups but the computer still freezes and crashes occasionally and runs slow.

aproposfix log:

Log of AproposFix v1

************

Running from directory:
C:\Documents and Settings\Barbara N\Desktop\aproposfix

************

Registry entries found:

[HKEY_LOCAL_MACHINE\Software\Cril4AF9ge7m]
@="1:tOPAADEEDEEFE5B:46.0DEEDTGEnZeUfnjE5B56v:KJEu4z8v45Ettu.0\\0sF5B5"
"Device"="\\\\.\\symrtln"
"DriverPath"="C:\\WINDOWS\\system32\\drivers\\ccdlnknb.sys"
"DriverName"="omc78xx"
"HideUninstallerName"="C:\\Program Files\\Ameit! 9\\shlident.exe"
"HDll"="C:\\WINDOWS\\system32\\welmon32.dll"
"ServerAddress"="adchannel.contextplus.net"
"LegalNote"="http://adchannel.con...onbranded.html"
"PartnerId"="CP.GH2"
"InstallationId"="{Xef51bb1-c6d7-28dc-701a-3ac552e12d6f}"
"PageFiltering"=dword:00000001
"CrMnTmt"=dword:0036ee80
"ClientName"="C:\\Program Files\\Ameit! 9\\vb4dap32.exe"
"AutoUpdater"="C:\\WINDOWS\\system32\\wmayptui.exe"
"Version"="2.0.131"

************

Removing hidden service:
Service omc78xx removed.

Removing hidden folder:


HijackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 8:43:29 PM, on 1/1/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\PROGRA~1\Adobe\ACROBA~1.0\Acrobat\Acrobat.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\Exodus\Exodus.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wisptis.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis[1]\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=192.168.0.1:87
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.0.1;www.direcwaysupport.com
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [Exodus] "C:\Program Files\Exodus\Exodus.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanSnap Manager.lnk = C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker...IL/PhPSetup.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks for all the help! We are very grateful. Happy New Years!!!

[andydf]

Hi aclever

Your log looks good.
Glad to hear the popups have ceased.

Your log is showing that you have Norton and Nod32 antivirus running together, this may be the cause of your lockups. It is not advisable to have two AV programs running at the same time as conflict's can occur, if one of these two programs is out of date I would recommend uninstalling it, let me know the situation with these two and I will advise you of the best thing to do.

Andy

[aclever]

So far we have had no more popups and she used the computer for work all day yesterday with no crashes or freezes. It is still running a little slow, but as you said we are running both Nod and Norton Antivirus. Do you have an opinion about which of these she should keep? She has had Norton since 2003 and has been upgrading it. She just recently got Nod through work and we really are not sure which is the better one to keep. She has also considered buying a newer version of Norton with the Internet Security. Do you have any advice for us?
Thanks,
Angela

[andydf]

Hi angela (nice to know your real name)

Congratulations your log is clean

Nod32 is widely recognised as the best antivirus on the market, Norton is good but is a little bloated and takes more system resources. You should also have a firewall running, Norton internet security has this built in along with alot of other utilities that you may never use.
Personally I would use Nod32 (currently using this myself) as your antivirus and use one of the free firewalls listed below (zone alarm is the most user freindly).
If you do use Nod32 make sure norton is fully uninstalled.
Also if you do not intend to pay for spysweeper when the trial expires use add/remove programs to uninstall it.

Ok we have a couple of last steps to perform and then you're all set.

First, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
Next, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SpywareGuard to catch and block spyware before it can execute.

You should also have a good firewall. Here are 3 free ones available for personal use:

• Kerio Personal Firewall
• ZoneAlarm

and a good antivirus (these are also free for personal use):

• AVG Anti-Virus
• Avast Home Edition

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update

monthly. And to keep your system clean run these free malware scanners

• AdAware SE Personal
• Spybot Search & Destroy

weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Andy