tried running SECURITY TASK MANAGER and found one suspicious process with a threat level of 97-- dnssvc.exe. so i removed it from my startup list, and so far everything's been working perfectly. no more memory problems. haven't tried restarting though.
what i'd really like help on is to COMPLETELY remove this program from my system, since it's only been quarantined. looking in the system folders even with 'show hidden folders' on comes up empty. any ideas? thanks... and great site! i've only been here two days and i've learned a lot.