[spireitesfan]

hi again. I thought a recap might be useful.

icons and links all now working but the icons are slow to appear on boot up.

norton wont work on instant message downloads

outlook wont send mail but will receive incoming

a number of items missing from system tray even though it is set to show them.... power, volume, wireless..... but if you manually start volume from control panel all three immediately appear.

the occassional appearance of the unusual screen on shutdown

otherwise all seems ok and certainly much better than when i first started the thread!

one other point though i might be imagining it... if i look at task mgr, there seems to be alot more processes running and if i check services there seems to be more running. ..... is there a difinitive list somewhere of what is needed and what can be switched off?

[Advertisements]

I didn't see anything in your list that needed to go.

I still think re-installing Norton will solve a lot more problems, but there is something else I'd like to try.

Download and unzip:
http://www.diamondcs...onsoletools.zip

Save all the files in the zip to this path:
C:\console

This isn't absolutely necessary, but will make it a lot easier for me since I have them there as well.

Then click Start > Run > cmd > OK

The command prompt will open.
Type these commands behind the prompts, each line followed by using ENTER

cd\
cd console
procs -l

This will result in a list of processes each followed by a number between brackets (the PID)
Find the PID for (the first instance of) winlogon.exe
That should look something like this \??\C:\WINDOWS\system32\winlogon.exe [632]
If your number is not 632 you will have to replace it by your own in the command below.

Then use this command

procs -m:632


This will result in a list of all the modules in use by winlogon.exe

Copy and paste that list into your next post.
I think the cause for the unusual screen will be in there.

Regards,

[Metallica]

I didn't see anything in your list that needed to go.

I still think re-installing Norton will solve a lot more problems, but there is something else I'd like to try.

Download and unzip:
http://www.diamondcs...onsoletools.zip

Save all the files in the zip to this path:
C:\console

This isn't absolutely necessary, but will make it a lot easier for me since I have them there as well.

Then click Start > Run > cmd > OK

The command prompt will open.
Type these commands behind the prompts, each line followed by using ENTER

cd\
cd console
procs -l

This will result in a list of processes each followed by a number between brackets (the PID)
Find the PID for (the first instance of) winlogon.exe
That should look something like this \??\C:\WINDOWS\system32\winlogon.exe [632]
If your number is not 632 you will have to replace it by your own in the command below.

Then use this command

procs -m:632


This will result in a list of all the modules in use by winlogon.exe

Copy and paste that list into your next post.
I think the cause for the unusual screen will be in there.

Regards,

[spireitesfan]

hope i have done this right!!


01000000: \??\C:\WINDOWS\system32\winlogon.exe
7C900000: C:\WINDOWS\system32\ntdll.dll
7C800000: C:\WINDOWS\system32\kernel32.dll
77DD0000: C:\WINDOWS\system32\ADVAPI32.dll
77E70000: C:\WINDOWS\system32\RPCRT4.dll
776C0000: C:\WINDOWS\system32\AUTHZ.dll
77C10000: C:\WINDOWS\system32\msvcrt.dll
77A80000: C:\WINDOWS\system32\CRYPT32.dll
77D40000: C:\WINDOWS\system32\USER32.dll
77F10000: C:\WINDOWS\system32\GDI32.dll
77B20000: C:\WINDOWS\system32\MSASN1.dll
75940000: C:\WINDOWS\system32\NDdeApi.dll
75930000: C:\WINDOWS\system32\PROFMAP.dll
5B860000: C:\WINDOWS\system32\NETAPI32.dll
769C0000: C:\WINDOWS\system32\USERENV.dll
76BF0000: C:\WINDOWS\system32\PSAPI.DLL
76BC0000: C:\WINDOWS\system32\REGAPI.dll
77FE0000: C:\WINDOWS\system32\Secur32.dll
77920000: C:\WINDOWS\system32\SETUPAPI.dll
77C00000: C:\WINDOWS\system32\VERSION.dll
76360000: C:\WINDOWS\system32\WINSTA.dll
76C30000: C:\WINDOWS\system32\WINTRUST.dll
76C90000: C:\WINDOWS\system32\IMAGEHLP.dll
71AB0000: C:\WINDOWS\system32\WS2_32.dll
71AA0000: C:\WINDOWS\system32\WS2HELP.dll
629C0000: C:\WINDOWS\system32\LPK.DLL
74D90000: C:\WINDOWS\system32\USP10.dll
75970000: C:\WINDOWS\system32\MSGINA.dll
7C9C0000: C:\WINDOWS\system32\SHELL32.dll
77F60000: C:\WINDOWS\system32\SHLWAPI.dll
5D090000: C:\WINDOWS\system32\COMCTL32.dll
74320000: C:\WINDOWS\system32\ODBC32.dll
763B0000: C:\WINDOWS\system32\comdlg32.dll
773D0000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1
df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
20000000: C:\WINDOWS\system32\odbcint.dll
776E0000: C:\WINDOWS\system32\SHSVCS.dll
76BB0000: C:\WINDOWS\system32\sfc.dll
76C60000: C:\WINDOWS\system32\sfc_os.dll
774E0000: C:\WINDOWS\system32\ole32.dll
77B40000: C:\WINDOWS\system32\Apphelp.dll
723D0000: C:\WINDOWS\system32\WINSCARD.DLL
76F50000: C:\WINDOWS\system32\WTSAPI32.dll
75E90000: C:\WINDOWS\system32\sxs.dll
5AD70000: C:\WINDOWS\system32\uxtheme.dll
76B40000: C:\WINDOWS\system32\WINMM.dll
10000000: C:\WINDOWS\system32\Ati2evxx.dll
0FFD0000: C:\WINDOWS\system32\rsaenh.dll
76600000: C:\WINDOWS\system32\cscdll.dll
75950000: C:\WINDOWS\system32\WlNotify.dll
73000000: C:\WINDOWS\system32\WINSPOOL.DRV
71B20000: C:\WINDOWS\system32\MPR.dll
71BF0000: C:\WINDOWS\system32\SAMLIB.dll
77A20000: C:\WINDOWS\system32\cscui.dll
01530000: C:\WINDOWS\system32\xpsp2res.dll
77690000: C:\WINDOWS\system32\NTMARTA.DLL
76F60000: C:\WINDOWS\system32\WLDAP32.dll
77C70000: C:\WINDOWS\system32\msv1_0.dll
76D60000: C:\WINDOWS\system32\iphlpapi.dll
72D20000: C:\WINDOWS\system32\wdmaud.drv
72D10000: C:\WINDOWS\system32\msacm32.drv
77BE0000: C:\WINDOWS\system32\MSACM32.dll
77BD0000: C:\WINDOWS\system32\midimap.dll
77050000: C:\WINDOWS\system32\COMRes.dll
77120000: C:\WINDOWS\system32\OLEAUT32.dll
76FD0000: C:\WINDOWS\system32\CLBCATQ.DLL

[Metallica]

You did great.

I just can't find anything wrong in there.

Can you look in the logs to see if there are any errors that keep coming back?

Click Start > Control Panel > Administrative Tools, and check the three logs.

Regards,

[spireitesfan]

hi

in the system log there are a couple of recurring service control event 7000's 1 in relation to MTCDIO not starting due to missing registry entry and one in relation to parallel port driver being disabled.

in application log recuring event 1015 and 1003 in relation to trace level parameter errors.

in security tyhere are a couple of entries over a few days error 615 re IPSEC not getting complete list.

[Metallica]

The 7000 Event ID are caused by services unable to start properly.
I will wait with those untill you have been able to reinstall Norton.

But the 1015 and 1003 we may be able to cure beforehand.
Click Start > Run > and copy this command:
regedit.exe /e C:\params.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SNMP_EVENTS\EventLog\Parameters"
then click OK

Doing this will create the file C:\params.txt
Find and post the content of that file.

Regards,

[spireitesfan]

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SNMP_EVENTS\EventLog\Parameters]
"BaseEnterpriseOID"="1.3.6.1.4.1.311.1.13.1"
"SupportedView"="2.0"
"LastBootTime"=dword:43baede7

[Metallica]

Thanks.

First if the SNMP service exists on your computer we'll try to configure the SNMP Service startup type to Disabled. To do this, follow these steps:
1. Click Start, click Run, type services.msc in the Open box, and then click OK.
2. In the list of services, double-click SNMP Service.
3. In the Startup type list, click Disabled, and then click OK.

While you are looking through that list anyway, do the same for the MTCDIO service.

Regards,

[spireitesfan]

ok.

SNMP now disabled but I cant find the MTCDIO on the list !

i have run the repair routine in outlook and re-installed norton.... outlook now works. I am just about to run the live update on norton then do a scan so i will let you know if it finds anything

[spireitesfan]

i have run a full scan... it found nothing.... but as soon as the scan had finished i started to get the pop up message again which says norton unable to scan instant messenger downloads. there is a linl on the error to symantec but when i followed that it said run live update and if that fails re-install... both of which i have done!!

outlook seems ok now though.


i have only re-booted a fewtimes so far since the install but have not yet seen that unusual screen


i am still missing a few items in the system tray though

[Metallica]

Can you tell me which ones are missing in the systemtray and post a new HijackThis log?
(So I can see what changed and compare if the missing icons are for active programs)

Regards,

[spireitesfan]

bet you wish you had not been assigned this one!

the missing ones currently are the wifi management one, (currently set to windows managing connections), volume control, power setting, sound effect manager


i was wondering whether there was any point in doing a repair on my windows installation? (still trying hard to avoid a re-install!)

i am getting the little pop up message from norton about instant messaging about every 2 mins... so i have re-configured it not to monitor IM although i dont like doing that

here is the new log. note.. i am getting wireless interference tonight so i am currently usin a broadband modem and wireless is not running in case it looks odd in the log

Logfile of HijackThis v1.99.1
Scan saved at 19:24:17, on 05/01/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe
C:\Program Files\HistoryKill\histkill.exe
C:\Program Files\BestPopUpKiller\BestPopupKiller.exe
C:\Program Files\MUSTEK 1248UB\Driver\WATCH.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\MICROS~3\Office\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Norton AntiVirus\OPScan.exe
C:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.geekstogo...pic=85768&st=15
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - HKCU\..\Run: [HistoryKill] C:\Program Files\HistoryKill\\histkill.exe /startup
O4 - HKCU\..\Run: [BestPopUpKiller] C:\Program Files\BestPopUpKiller\BestPopupKiller.exe /startup
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Watch.lnk = C:\Program Files\MUSTEK 1248UB\Driver\WATCH.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll/VSearch.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O16 - DPF: ChatSpace Full Java Client 3.1.0.248 - http://chat-c2.wanad...va/cfs31248.cab
O16 - DPF: ChatSpace Full Java Client 4.0.0.320 - http://chat.pedster....va/cfs40320.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: {01020304-0506-0708-090A-0B0C0D0E0F08} - http://messenger.yah...nance/patch.cab
O16 - DPF: {15589FA1-C456-11CE-BF01-000000000000} - http://www.errornuke...erInstaller.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {9CCE3B43-4DE0-4236-A84E-108CA848EE6A} (WebCam Control) - http://webcamnow.com...tiveXWebCam.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E7FC1FA2-E722-4065-B834-843070ABB7D2}: NameServer = 195.92.195.94 195.92.195.95
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

[Metallica]

Can you see if this is your problem:
http://winhlp.com/WxSystray.htm

I it does not, can you tell me the brand and/or driver version of your sound card?

Also let me know if you are running ther resident part of MiscroSoft AntiSpyware and AdWatch simultaneously. It looks that way and this is NOT recommended and can cause conflicts.

Everything else looks fine to me.

[spireitesfan]

this is the link to the souncard info http://support.packa...PB05501502#show


i already tried that stuff for the systray.. as soon as i disabled the pnp, all sorts of stuff stopped working!!

i am running ad watch and always was even when it was all ok.... but i have noticed that recently the sys tray icon for active sinc comes on at start up greyed out when previously it did not appear until i connected the pda... is this relevant? how do i manage the two then as there is nothing on the documentation as far as i can tell

[Metallica]

My recommendation would be to use AdWatch as your resident guard and use MSAS only to scan your computer from time to time.
Their resident guard has some bugs that need to be worked out.

The Act-sync icon is supposed to be there in grey when the program is runnning.
It turns green when you plug in the PDA, correct?

Do you have the latest version for that by the way? (4.1)

Also check under My network Places, in the left pane there is an option to Hide/Unhide UPnP devices.
These tend to work for more then just the networked devices.

Last thing you can try is this regfix:

Download and save:
http://www.kellys-ko...toretaskbar.reg
Doubleclick the file and confirm you want to merge it with the registry.

Regards,