[Dee_28]

I have both IE and Netscape on my pc. For some reason I can use the internet, but I can't sign into any email accounts or use any pages that require a password from me. I tried uninstalling and re-installing everything. I have also gone back to do a system restore at a prior date, but nothing has worked.
Can anyone help with this? Greatly appreciated!
~Dee

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Hi Dee 28, Welcome to Geeks to Go!!! i will be assiting you today!

ok the first thing we are going to do is complety dump all temp files, it may sound scary but its not. , ok pleae follow the instructions below:

Click start then control panel, click network and internet then internet options

On the general tab, click delete cookies, click delete files, include offline content, click clear history.

Click apply after each change.

Click the security tab and click default, click privacy and click default, click programmes and click reset web settings, click advanced to tick, do not save encrypted pages to disc and empty the temporary internet files folder when the browser is closed, click apply

Click start then run, type prefetch then press enter, click edit then select all, right click any file, click delete, confirm delete.

Click start then all programmes, accessories, system tools, to run disc clean up, reboot

=================
that should fix you up pretty good , but if it dosent please update what ever bowser you are using, if you are using IE please follow the instructions below:


Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Inf folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

=========================
if neither of those fixs works (unlikely) please post back so that i can help you .

hope this helps!!!!

ps. we ussaly suggest that you use Firefox

[Mile Runner]

Hi Dee 28, Welcome to Geeks to Go!!! i will be assiting you today!

ok the first thing we are going to do is complety dump all temp files, it may sound scary but its not. , ok pleae follow the instructions below:

Click start then control panel, click network and internet then internet options

On the general tab, click delete cookies, click delete files, include offline content, click clear history.

Click apply after each change.

Click the security tab and click default, click privacy and click default, click programmes and click reset web settings, click advanced to tick, do not save encrypted pages to disc and empty the temporary internet files folder when the browser is closed, click apply

Click start then run, type prefetch then press enter, click edit then select all, right click any file, click delete, confirm delete.

Click start then all programmes, accessories, system tools, to run disc clean up, reboot

=================
that should fix you up pretty good , but if it dosent please update what ever bowser you are using, if you are using IE please follow the instructions below:


Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Inf folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

=========================
if neither of those fixs works (unlikely) please post back so that i can help you .

hope this helps!!!!

ps. we ussaly suggest that you use Firefox

[Dee_28]

Hello there! Thank you!
You are a Saint!!! I've not tried it yet as I had been working on a second machine (which has issues of it's own) . I'm sure your remedy will do it though! I sooooooooo appreciate your time and the response! I had actually just dropped $80 on a spyware program because a 'geek' at a store chain I will not name told me that would fix the issue as it was spyware that was keeping me from getting access. Oh well. I probably needed it at any rate. I'm not at that machine again until this evening, but as soon as I am I will follow your instructions. Thank you soo much! Firefox is new to me. Obviously I'm not the most savvy when it comes to systems. I guess it is a browser? Perhaps I should impliment that instead of using IE.
Thanks again! ~Dee

[Mile Runner]

Hello there! Thank you!
You are a Saint!!!

wow! , well thank you very much, and yes Firefox is a browser, its just more reliable then IE. no offense to ie but its has a lot of errors in it. This of it this way if browsers where like chese , firefox whould be a hard paramsion and IE whould be a piece of moldy holey swish chese . I just suggested that at the end becuase if i didnt suggest it i know on of the other guys who gives support in the Browsers forum whoud. Thank you again for your kind words, they are we keeps us going on those late nights. .

[Dee_28]

You're quite welcome! Loved the cheese analogy, that was clever! I definitely don't want the moldy swiss so I will be switching browsers.
Unfortunately I wasn't able to try your fix on my browser issue because I had a blond moment. Last night I went out and picked up a video card to install. I thought I would install it and then get on my machine to try your browser remedy. My motherboard had an onboard card, so when I added the extra card I completely forgot to get the cable I needed for the exterior hook up. So I have no monitor until I pick up my cable this evening. At any rate, I will let you know if I mess something up.
Cheers! ~Dee

[Dee_28]

No luck my friend. I did everything you listed and it didn't do it. Infact, when I was following the final method and clicked on the ie.inf file and install, my system went to a blue screen and said a problem had been detected and windows had been shut down to prevent damage. Page_fault_in_nonpaged_area. ? Anywho, I rebooted and installed Firefox. It seems to be working fine as far as letting me access secured pages, but I keep getting a window that says- Connect Broadband Connector. Connect through WAN Miniport (PPPOE) Error connecting to Broadband Connection. Error 678. Remote computer did not respond. ? It says status dialing but I don't use dial up. Any clue how I get rid of it?
Again, I really appreciate all your help!
~Dee

[Mile Runner]

start>control panel>internet Options>connections

make sure everything is a ok in there, make sure that one of them is set as the deafualt.

i wish i could make up a good chese analogy for you now but nothing is coming to mind.

[Dee_28]

Nothing there. I've the default set.
It's alright though. Not a big deal, just a little annoying.
lol No worries, cheese analogies don't just pop up out of anywhere. hee hee
Thanks again for all your help! Very much appreciated! Have a great day!
~Dee