OK, give me an update after you have done the instructions in my last post, I'm hoping that should fix it. In the meantime I'll try and think about what's going on.
Antivirus pro 2010 removal blue screen of death? [Solved]
Started by
cyneea
, Oct 18 2009 09:12 AM
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This topic is locked
#16
Posted 25 October 2009 - 11:47 AM
mpascal
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Math Nerd
OK, give me an update after you have done the instructions in my last post, I'm hoping that should fix it. In the meantime I'll try and think about what's going on.
#17
Posted 25 October 2009 - 12:07 PM
mpascal
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Math Nerd
Hi cyneea,
I'm going to ask one of the techies what they think, so there might be a bit of a delay. Sorry about that, I'll try and have a response as fast as possible.
I'm going to ask one of the techies what they think, so there might be a bit of a delay. Sorry about that, I'll try and have a response as fast as possible.
#18
Posted 25 October 2009 - 12:12 PM
cyneea
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Member
Thanks mpascal!
I really appreciate all that you have done so far
I personally think my computer is retarded.
I really appreciate all that you have done so far
I personally think my computer is retarded.
#19
Posted 25 October 2009 - 12:23 PM
mpascal
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Math Nerd
Hi cyneea,
Not a problem
Sometimes computers can be moody, they have good days and bad days. Is booting into normal mode still fine?
Not a problem
Sometimes computers can be moody, they have good days and bad days. Is booting into normal mode still fine?
#21
Posted 25 October 2009 - 09:34 PM
cyneea
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Hi mpascal,
So still my computer is sporaticly shuting off before even going to the windows screen. This time it only took 4 times before I was able to get to my desktop with out being shut down. I was able to upload and run that file and restart without any problems. I tried restarting in safe mode and the code is still the same;
0X0000007B (0XF789E528, 0XC0000034, 0X00000000, 0X00000000)
Is my computer turning off because of this code?
So still my computer is sporaticly shuting off before even going to the windows screen. This time it only took 4 times before I was able to get to my desktop with out being shut down. I was able to upload and run that file and restart without any problems. I tried restarting in safe mode and the code is still the same;
0X0000007B (0XF789E528, 0XC0000034, 0X00000000, 0X00000000)
Is my computer turning off because of this code?
#22
Posted 25 October 2009 - 09:55 PM
mpascal
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Math Nerd
Hi cyneea,
Well, I'm hoping that the file you just ran will help clear up some of the booting issues. The reason your computer is shutting off is because when you try to boot into safe mode, Windows is is causing an error and shutting off the machine.
Well, I'm hoping that the file you just ran will help clear up some of the booting issues. The reason your computer is shutting off is because when you try to boot into safe mode, Windows is is causing an error and shutting off the machine.
#23
Posted 25 October 2009 - 10:13 PM
cyneea
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Ok so now what?
What can we try to do next?
Do I still have a virus in this dang computer? What the...?
What can we try to do next?
Do I still have a virus in this dang computer? What the...?
#24
Posted 26 October 2009 - 12:04 AM
mpascal
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Math Nerd
Hi cyneea,
From the logs I saw, your computer appeared to be malware free. Right now, I think it's just a matter of repairing Windows so that it boots correctly once again. Is it just safe mode you're having problems with now?
From the logs I saw, your computer appeared to be malware free. Right now, I think it's just a matter of repairing Windows so that it boots correctly once again. Is it just safe mode you're having problems with now?
#25
Posted 26 October 2009 - 03:39 PM
mpascal
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Math Nerd
Hi cyneea,
Please go Start -> Run -> Type cmd and press enter.
At the command prompt, type the following exactly as you see it, and press enter: chkdsk C:/r
The tool will scan your system. Try booting into safe mode after.
Please go Start -> Run -> Type cmd and press enter.
At the command prompt, type the following exactly as you see it, and press enter: chkdsk C:/r
The tool will scan your system. Try booting into safe mode after.
#26
Posted 26 October 2009 - 09:20 PM
cyneea
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Hi mpascal,
So I'm still having booting windows issues! My computer is able to load to the desktop and still shuts off. I was able to load with using last known conf. that worked after the 3rd shot.
I typed chkdsk C:/r and this is what it gave me
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\User>chkdsk C:/r
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) y
This volume will be checked the next time the system restarts.
C:\Documents and Settings\User>
I'm going to restart now and let it do the checks
So I'm still having booting windows issues! My computer is able to load to the desktop and still shuts off. I was able to load with using last known conf. that worked after the 3rd shot.
I typed chkdsk C:/r and this is what it gave me
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\User>chkdsk C:/r
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) y
This volume will be checked the next time the system restarts.
C:\Documents and Settings\User>
I'm going to restart now and let it do the checks
#27
Posted 26 October 2009 - 09:43 PM
mpascal
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Math Nerd
Hi cyneea,
That's OK, I'm hoping this will fix the problem. Let me know how it goes
That's OK, I'm hoping this will fix the problem. Let me know how it goes
#28
Posted 27 October 2009 - 06:43 AM
cyneea
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Hi mpascal
So after restarting my computer, still the same booting issues. It doesn't take as many times to get my computer going but it is still happening.
As for safe mode, still the same!
So after restarting my computer, still the same booting issues. It doesn't take as many times to get my computer going but it is still happening.
As for safe mode, still the same!
#29
Posted 27 October 2009 - 02:44 PM
mpascal
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- Retired Staff
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Math Nerd
Hi cyneea,
I think the easiest way to resolve this issue will be to just start a new topic in the Windows XP Forum, where one of the tech staff will be able to assist you. They are very knowledgeable about fixing issues such as these. Please give them a link to this topic so they can see what we've tried so far.
I think the easiest way to resolve this issue will be to just start a new topic in the Windows XP Forum, where one of the tech staff will be able to assist you. They are very knowledgeable about fixing issues such as these. Please give them a link to this topic so they can see what we've tried so far.
#30
Posted 27 October 2009 - 08:58 PM
cyneea
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Member
Ok thanks for all your help so far, hopefully this will be resolved soon!
You were fantastic
You were fantastic
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